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Big Thanks To International Marine

Old 08-07-2018, 04:40 AM
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Default Big Thanks To International Marine

Good Morning All,

Wanted to post a quick thanks to International Marine. Here is the short story of a very long tale.

In late 2016 (Yes 2016) we purchased a new outboard (from IM) for our recently acquired Nimble Nomad. Our Nimble Nomad was going to be factory restored and available for engine install in 3 months. Well the manufacturer of the NImble had some tuff times. Not the least of which was their yard was virtually destroyed by a hurricane. 5 of their 7 buildings completely collapsed and one was half collapsed. In an incredible stroke of luck, our boat was in the uncollapsed portion of the one building. Took them quite a while to get back on their feet and dig out our boat. Here we are almost 2 years later and our boat is finally done. We feel very fortunate and are glad the manufacturer is recovering.

Throughout this almost 2 year process I kept Mile of IM appraised of the situation. They offered nothing but patience and support. When I contacted them yesterday, with the news the boat was finally complete, they were able to fit us right in for the motor install.

About a year and a half into this ordeal, I offered Mike to cancel the contract. It was an exceptional price on install, rigging, and gauges for a 50 HP Suzuki with a 6 year warranty. I figured with price increases, and we had brought at the 2016 Miami boat Show Price, it was unfair to expect them to still (almost 2 years later) honor the contract. The response from IM was swift. Basically, no worries we will hang in here with you and work to fit you in when the boat is done.

Given IM's commitment to stick with me, you would have thought I was buying three 350 HP engines, not a single 50 HP.

I am sure the purchase of my 50 HP is small potatoes compared to the vast majority of their customers. However, they treated me like i was buying three 350 HP Engines.

Just wanted to pass on how IM hung in there with me for almost 2 years. Great company...
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