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Doug Russell Marine - Beware

Old 07-30-2018, 06:24 AM
  #41  
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Default Dougly do wrong.

Looking for an outdrive volvo DP-E 290 , Doug has one advertised eBay as New. Spoke w Doug himself. Kinda got the arrogant attitude spoke about on this thread. Q- Doug are these brand new from volvo. A- brand new but from our warehouse. Q-Is there a vol warranty? A- no we have them as we bought them in bulk long ago from volvo. So no volvo warranty .
Q- could pick up and inspect,then pay in person? Doug said I would have to pay sales tax if picked up, ( which may be true ) , Q- So can I pay on eBay and pick up. A -no sales tax would still be charged.
In my experience if things do not make sense then they're probably Bullshit. Who would buy Volvo outdrives in bulk to have them sit in some warehouse for years then sell them at $2500 off what I could get them direct from volvo today at? How much could he have bought them for to make a profit from that? If it were true.
He also said no web site. A company in business for 60 years ( he said) no web site just an eBay store. No thanks Doug! I 'd rather pay the full price from Volvo or get a rebuilt from a company that has a web site and a good rep. Getting to old for this BS , if it smells like shit and looks like shit, its probably shit.
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Old 07-30-2018, 06:34 AM
  #42  
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Doug Russell is a legit business and will deliver as stated.Pay full price from VP if you want to,but Doug Russell is the real deal.No shit.
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Old 07-30-2018, 06:56 AM
  #43  
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Originally Posted by ken the plumber View Post
Looking for an outdrive volvo DP-E 290 , Doug has one advertised eBay as New. Spoke w Doug himself. Kinda got the arrogant attitude spoke about on this thread. Q- Doug are these brand new from volvo. A- brand new but from our warehouse. Q-Is there a vol warranty? A- no we have them as we bought them in bulk long ago from volvo. So no volvo warranty .
Q- could pick up and inspect,then pay in person? Doug said I would have to pay sales tax if picked up, ( which may be true ) , Q- So can I pay on eBay and pick up. A -no sales tax would still be charged.
In my experience if things do not make sense then they're probably Bullshit. Who would buy Volvo outdrives in bulk to have them sit in some warehouse for years then sell them at $2500 off what I could get them direct from volvo today at? How much could he have bought them for to make a profit from that? If it were true.
He also said no web site. A company in business for 60 years ( he said) no web site just an eBay store. No thanks Doug! I 'd rather pay the full price from Volvo or get a rebuilt from a company that has a web site and a good rep. Getting to old for this BS , if it smells like shit and looks like shit, its probably shit.

I don't know that this behavior is bad. Not everyone has jumped on the e-commerce bandwagon. Some don't feel the need. As for sales tax, he is probably being honest. Actually, to be fully legal, YOU would need to report the purchase to your state and pay your state if you don't pay in Doug's state. As for the bulk purchase....lots of vendors might jump on a bulk purchase/speculative inventory opportunity. Sometimes you win, sometimes you lose (some were born to sing the blues....oh, sorry, having a Journey moment.....)

(of course if he is lying and they are not VP drives, yeah that is a problem. I did not go back and read the 5 year old posts.....)

Last edited by 6104696; 07-30-2018 at 07:03 AM.
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Old 08-08-2018, 04:31 PM
  #44  
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Originally Posted by chainsaw42 View Post
I called down to doug Russell and asked david if he had a particular part in stock. I was very very specific about what I needed. he was arrogant and dismissive but assured me he had it in stock. so I took the 40 minute drive to pick it up (I needed it right away). I stood there for 15 minutes watching him act like a complete ass to pretty much every customer. arrogant and dismissive again. he really seemed to enjoy making people wait, moving at 1mph with everything he did. it was a bizarre scene; you could see his co-workers walking on eggshells around him (he liked to berate them and put them down too). when it was finally my turn, he listens to what I want and says 'hmm, not sure we have that', and just kind of sat there. I explained I called ahead and assured it was in stock and just drove 40 minutes to pick it up. he says 'let me check'. brings back something similar but not what I want or need (he knows this but plays dumb). he says I must have talked to someone else (no question it was him). I have to admit I was pretty mad at this point and told him off pretty good in front of everyone until he finally stopped acting so arrogant and just kind of shrugged. anyway, yours is not an isolated incident. the guy is an ass.
sheez what an ordeal to go through
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Old 08-08-2018, 05:26 PM
  #45  
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They've had a web site for years, I guarantee you can find pointers to schematics on their old site on here. It is currently undergoing a redesign.

https://www.dougrussell.com/
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Old 02-06-2019, 11:40 AM
  #46  
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I've have found Doug to be more then helpful every time I've gone in. Always treated me fair. If it was real busy at the counter when I've called for parts they have always returned my call. I will continue to do business with him
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Old 02-06-2019, 12:08 PM
  #47  
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Doug is the salt of the earth, the only people that have problems are generally those looking to pick a fight.
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