E-Sea Rider customer service

Old 10-21-2020, 03:02 PM
Admirals Club Admiral's Club Member
Thread Starter
Join Date: Oct 2019
Posts: 506
Received 416 Likes on 189 Posts
Default E-Sea Rider customer service

Just wanted to give a shout out to E-Sea Rider. I recently broke a zipper on a bean bag. It was TOTALLY my fault, and not due to a manufacturing issue. Lesson learned - don't pull on a plastic zipper with metal pliers. They repaired the bag within a week, replacing the entire zipper, and didn't charge me anything. I even explained to them that it was my fault and wanted to pay them, but they refused stating their lifetime warranty. Awesome customer service! There are very few companies these days who stand behind their product like that.
Old 10-21-2020, 04:11 PM
Senior Member
Join Date: Jun 2015
Location: Miami/Coral Gables, Key Colony Beach (Islamorada, Abaco, GHC, Lucaya)
Posts: 1,433
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Another huge shout out for E-Sea Rider, and specifically for Bridget who went over and above on a custom order for me! Their customer service can’t be matched!
Old 10-21-2020, 06:52 PM
Join Date: Oct 2018
Location: Saint Petersburg, FL USA
Posts: 60
Received 10 Likes on 7 Posts

I was trailering my boat home on 275 and the bean bag flew out and got shredded. I found it on the side of the road the next day in pretty bad shape. They fixed it all up no charge and it lasted another 8 or so years 👍
Old 10-21-2020, 08:11 PM
Senior MemberCaptains Club Member
Join Date: Mar 2006
Location: Tampa
Posts: 1,998
Received 148 Likes on 88 Posts

I’m due for another bag soon, will look at them a little more seriously. Love positive CS stories.

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