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major terminal tackle failure - inspect your tackle!

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major terminal tackle failure - inspect your tackle!

Old 02-11-2020, 01:46 PM
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Default major terminal tackle failure - inspect your tackle!

I post this knowing that I might be seen as just angry and vengeful. And I am pi$$ed off that this happened and pi$$ed off at Tournament Cable for sending me faulty rigs. But maybe someone else will double/triple/quadruple check their tackle after reading this and it will save them from losing a fish. Maybe someone else got these same rigs and will be saved by reading this. Or maybe I'll just get flamed for mentioning Tournament Cable in this post.

I was fishing near Isaac's in Bimini last week. Mostly high speed, but we decided to slow troll right around the elbow due to tidal conditions and bird activity. We put out four brand new Joe Shute's purchased from and rigged by Tournament Cable. These were 200# mono leaders to a short section of cable right at the lure - for wahoo.

Sure enough we got wolfpacked by fish only to have all four of the Joe Shute's break off right at the cable connection (see picture below). Either the cable was not crimped properly or the crimp itself failed - I am pretty sure the crimp wasn't properly done and the cable just pulled straight through. In any case, the picture below is what I was left with on all four of the lures. It was sickening.

Now, I did NOT inspect the lures before putting them out. We simply rigged them with ballyhoo and put them out. Clearly I could've and should've inspected them. Maybe I would've discovered the bad crimps.

Although Tournament Cable credited me for the four rigs, I won't be buying from them again.

CHECK YOUR TERMINAL TACKLE! Don't spend all the time, money and effort to get to the game and then have such an amateur failure.




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02-11-2020, 04:50 PM
hamma job
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Pretty solid of them to credit you for the equipment. Sh!t happens even to the best of us. No sense in bashing the guys company. He made it as right as he could have by crediting you what you spent. I'm sure any rigging issues he may have have since been taken care of.
Old 02-11-2020, 04:35 PM
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Possibly crimps were too big. Even though I rig my own lures I have got into the habit of doing a thorough check before rach trip. Mostly just makes me consider the state of the mono and think about how old it is or isnt. Sometimes i might recrimp at the hook(s) if I see any wear from use.
Old 02-11-2020, 04:43 PM
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Wow, truly sux my man.

That is why I now rig my own. I know the crimps and connections are gonna be solid.
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Old 02-11-2020, 04:50 PM
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Pretty solid of them to credit you for the equipment. Sh!t happens even to the best of us. No sense in bashing the guys company. He made it as right as he could have by crediting you what you spent. I'm sure any rigging issues he may have have since been taken care of.
Old 02-11-2020, 04:50 PM
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sucks no doubt, but how many vendors would step up to the plate and give you a refund / credit? Not many I suspect...
Old 02-11-2020, 06:17 PM
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Tournament cable makes some of the finest fishing tackle and equipment out there and sometimes things get over looked but I don’t believe there is a need to tarnish his name on a public board when he made it right by refunding you. Hell sometimes the companies replace what was lost and through in a few extra for your troubles
Old 02-11-2020, 07:14 PM
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I only trust my own crimping, and if I end up with someone else's tackle, I pull test it beyond my drag setting. It only takes a minute to do, and you'll have a lot more confidence when fishing for a fish of a lifetime.
Old 02-11-2020, 11:13 PM
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Looking at the picture it appears that the mono crimp that remains intact isn't crimped. My eyes ain't what they used to be so I may be wrong. If that's the case then the cable connection probably wasn't either.


Last edited by luna sea II; 02-11-2020 at 11:36 PM.
Old 02-12-2020, 04:03 AM
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Originally Posted by tkhudgens View Post
Now, I did NOT inspect the lures before putting them out. We simply rigged them with ballyhoo and put them out. Clearly I could've and should've inspected them. Maybe I would've discovered the bad crimps.

I told my Ex Wife one time.... "Don't be mad at me for something YOU did".... (applies to didn't do as well)

Who doesn't look over their gear before tossing it in the water?? At least glance at it?

Also,,, the manufacturer stepped up whether he needed to or not,,, Why bash him days later on the forum?
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Old 02-12-2020, 08:28 AM
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Originally Posted by hamma job View Post
Pretty solid of them to credit you for the equipment. Sh!t happens even to the best of us. No sense in bashing the guys company. He made it as right as he could have by crediting you what you spent. I'm sure any rigging issues he may have have since been taken care of.

I agree. The guy made it right. Not many companies would have done so.

I think I'll buy a couple of those Joe Shute's for T& C
Old 02-12-2020, 08:45 AM
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Mistakes happen. This time sounds like they happened on both ends. Simply inspecting and giving all connections a tug when you rig them would have likely prevented this. I've re-done countless factory crimps/connections before they ever hit the water. Nothing against the company I purchased them from, I'm just like that sometimes.

IMO, production mistakes do not define a company, it's how they handle what happens AFTER the mistake that defines them. Many companies (most I would guess) would have told you to pound sand, sounds like they stepped up to the plate and replaced without hesitation. Got mad respect for that this day and age!

Doesn't matter who you buy your tackle from, INSPECT it and give it a nice hard tug.

As a general disclaimer, I have no affiliation with Tournament Tackle, not even sure if I own any of their rigs.

Curious also as to what your drags were set at? Did you ever come tight on the fish? Or just hit and gone?
Old 02-12-2020, 08:47 AM
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Originally Posted by Chuck Richardson View Post
I'll respond to this a little later today, once I stop shaking now that I am pissed off after reading his post.
Are you pissed that your quality department missed this and sent them out that way, or that the guy mentioned your company when he said "check your terminal tackle" so this doesn't happen? I'd be pissed that this happened and I lost 4 nice fish regardless if you gave me a refund. Like someone else said, the crimp on the mono doesn't look crimped either. If he wouldn't have mentioned your companies name, most people would't have bothered to check stuff rigged by you, now they know and probably will inspect it. He's possibly keeping this from happening to other people with rigs that slipped by from your company and with that, it saves your company money refunding bad lost rigs.
Old 02-12-2020, 08:47 AM
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Before we get started, please take a close look at the image of the leader he posted.

That is NOT our leader and connection.

The crimp is not what we use.

The chafe tubing on our leaders were on the mono, not the cable.

The mono leader we used was 200lb Smoke Blue Momoi.

His image shows the chafe tube on the cable, the wrong type of crimp, and clear mono that is considerably heavier than 200lb mono.

This is our leader connection for the rig in question:




When we were first called by the customer, prior to us discovering this image wasn’t even of our product, he explained the failure and I immediately apologized. Tournament Cable has a long-lasting reputation for our high-quality standards and exceptional customer service, which we take pride in. When mistakes do occur, we are always willing to make right with our wrongs.

I personally told Mr. Hudgens we would send out a complete replacement set, no excuses made or questions asked. I even agreed to make additional modifications to the set, as per his request, and offered to the throw in an extra rig. Unfortunately, he felt that wasn’t enough and expressed that he should be further compensated. I asked him what he felt was fair; he said he would think about it and get back to me.

He got back to me via email, requesting a list a of additional free tackle ($530 worth of product), amounting to a total value of $679.95. There has been no further communication after Mr. Hudgens’ final email (all correspondence following our initial phone conversation is listed below) and the customer was CREDITED IN FULL ($149.95) for OUR item.

Here is what he felt was fair:

Chuck,

I've been thinking about the issues that I had and here is what I think is fair:

Please replace the 4 Joe Shutes that I bought but just rigged with the 200# mono and no cable. Can you throw in the following:

- One each of a 24 oz, 32 oz and 48 oz rigged trolling leads
- One of the 4 packs of the modified CD30 trolling plugs
- One of the 6 pack of rigged Ilander Lures

Let me know if you think this is agreeable or not. Thanks,

Thomas Hudgens

After thinking about this over the weekend this was my reply:

Thomas,

I have spent the weekend thinking about what you think is fair and I do not agree.

I told you in the beginning I would replace the set of Joe Shute lures with no excuses or questions. You felt that was not enough thou. You thought about the situation and sent me an email requesting what you thought would be fair compensation.

You are now requesting over $500.00 to be added along with the replacement lures that you paid $149.95 for originally. I do not agree.

A replacement set of 4 lures, rigged as you wanted, will be shipped and a 5th will be included as we are not rigging with cable.

This should ship by Wednesday.

Mr. Hudgens’ final response:

Charles,

This is about having the right products that I can trust to work when needed. After all the planning and logistics to get where I was, only to fail because of bad crimping. It was a sickening feeling. I hope that nobody else has the same experience that I did.

I asked you for some free tackle because I am pissed off about what happened. I wanted to know how you would respond and if I should continue to buy equipment from you. Your response makes is loud and clear and makes my decision easy.

Do not bother shipping the replacement lures and you can consider my account closed.

Thomas Hudgens
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Old 02-12-2020, 09:03 AM
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Seams pretty straight forward and Chuck did what we could to make it right.
Chuck not all business is good business. As an owner i think you made the right calls. Don't see the logic behind him asking for another $500 bucks of free stuff.

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Old 02-12-2020, 09:08 AM
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Originally Posted by hunthard View Post
Seams pretty straight forward and Chuck did what we could to make it right.
Chuck not all business is good business. As an owner i think you made the right calls. Don't see the logic behind him asking for another $500 bucks of free stuff.

x2.
This Throw in the following demand is WAY off base.
Sounds like Chuck did his best to resolve in an equitable way.

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Old 02-12-2020, 09:15 AM
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I'm interested in seeing how the OP responds. Asking for $500 in extra stuff IMO is absurd. Maybe a refund or partial refund plus replacement would be deemed ok but even thats a stretch.
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Old 02-12-2020, 09:22 AM
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Originally Posted by tkhudgens View Post


Although Tournament Cable credited me for the four rigs, I won't be buying from them again.
Hmm. They probably are happy that you are no longer a customer, after reading the response from the seller.
Old 02-12-2020, 09:27 AM
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Took less than 100 posts to lose all credibility.
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Old 02-12-2020, 09:43 AM
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Looks like Chuck did the right thing. Asking for $500 in additional gear is absurd. I had a similar experience with another company and an expensive wahoo lure that failed at their crimp. They replaced the lure and I appreciated it. There is an element of “entitlement” here that doesn’t sit well.
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Old 02-12-2020, 10:06 AM
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I could see the OP bitching about a problem with purchased product but to ask for all the free stuff is extortion.

Replacement and one additional seems more than fair from the vendor.
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