Notices

2020 F250 6.7 Repair Troubles

Old 09-28-2020, 05:52 PM
  #1  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Sep 2002
Location: GA
Posts: 151
Likes: 0
Received 1 Like on 1 Post
Default 2020 F250 6.7 Repair Troubles

Got a 2020 F250 6.7l that the starter failed to engage 5 weeks ago. Dealer picked it up that same day. Truck is still in the shop and dealer has estimated at least another 4 weeks. Dealer said that they had reached out to other dealers that had the gasket in stock but they refused to sell it to them. Nine weeks to repair a starter???

Truck has 36000 miles on it. The part they canít seem to get is a LC3Z 6840 gasket. Filled out the buyback paperwork last Friday and should hear back from Ford over the next few days. Ford customers care only agreed to a rental for 10 days.

After complaining to the dealer they told me that I was lucky. They had a Ford Focus that had been in the shop for 13 weeks waiting for parts.

Typical Ford BS and typical customer treatment IMO.

Any dealers have this part in stock that they would be willing to sell?

Old 09-28-2020, 06:33 PM
  #2  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2009
Location: New Braunfels, TX
Posts: 981
Received 540 Likes on 329 Posts
Default

It's not just customer service. Ford treats the dealers terrible. Hopefully the new CEO will rectify this issue, among many.
Old 09-28-2020, 06:34 PM
  #3  
Senior Member
 
Join Date: Nov 2010
Location: OBX
Posts: 2,904
Received 202 Likes on 133 Posts
Default

https://parts.lakelandford.com/p/For...LC3Z6840A.html
Old 09-28-2020, 06:35 PM
  #4  
Admirals Club Admiral's Club Member
 
OffshoreApparel.com's Avatar
 
Join Date: Nov 2012
Posts: 2,636
Received 542 Likes on 323 Posts
Default

My boat has been in the shop for 6 weeks waiting on Merc V8 rigging on back order as well as bobs jack plate on 5 week back order. Apparently this is the new norm


​​​​​​.
Old 09-28-2020, 06:46 PM
  #5  
Admirals Club Admiral's Club Member
 
Join Date: May 2011
Location: Louisiana and Morehead City N.C.
Posts: 12,332
Received 1,219 Likes on 874 Posts
Default

How can Ford allow another dealer not to sell a part needed to fix a warranty issue?

Thats beyond messed up.

What kinda company operates that way?

A $17 gasket. What the hell is these jackwagon dealers motive to do that?
Old 09-28-2020, 06:50 PM
  #6  
Member
 
Join Date: Mar 2015
Posts: 44
Likes: 0
Received 20 Likes on 14 Posts
Default

I didn’t think Fords ever broke. At least most of the topics here make it sound that way
Old 09-28-2020, 06:55 PM
  #7  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2009
Location: New Braunfels, TX
Posts: 981
Received 540 Likes on 329 Posts
Default

Manufacturers don't own the dealers, they are all independent businesses with a franchise to sell Brand X vehicles.
Old 09-28-2020, 06:59 PM
  #8  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Sep 2002
Location: GA
Posts: 151
Likes: 0
Received 1 Like on 1 Post
Default


Thanks stowaway!

Just ordered the part. Hopefully they have the part in stock.

If so, the dealer and Ford Customer Care is going to get more than an earful.
Old 09-28-2020, 07:01 PM
  #9  
Senior Member
 
Join Date: Feb 2007
Location: Texas
Posts: 1,042
Received 913 Likes on 404 Posts
Default

2020 Super Duties didn't hit the streets until Dec. 2019 and you already have 36k miles on it? I only have 13k on mine but its been trouble free so far.
Old 09-28-2020, 08:10 PM
  #10  
Senior Member
 
Join Date: Aug 2011
Posts: 1,533
Received 335 Likes on 263 Posts
Default

I would call Georgia's largest car dealership first and see if the part is in stock--AkinsFord.com They're in Winder--over by Athens.

Otherwise, I would call Ford Motor Company's largest parts dealership in the U.S.--AutoNation Dobbs Ford on Mt. Moriah Rd. in Memphis. They have more parts on hand than most regional Ford Parts warehouses. And they mainly sell to other Ford dealerships with delivery trucks going out daily as far as Huntsville (200 mi.)
Old 09-28-2020, 08:39 PM
  #11  
Member
 
Join Date: Sep 2020
Location: SoFla
Posts: 51
Received 29 Likes on 20 Posts
Default

Late to the party but allow me to say a couple things.
first in regard to parts difficulty please keep in mind Covid shut everything down. The factories that made our cars closed for two months to make masks and ventilators. Where I would normally already have 2021s on my lot they now won’t be here till December. The same is true for the parts we need. The division that makes the seat ac ventilators shut down for two months to make the previously mentioned ventilators for covid patients. The company that makes the 4x4 differential for numerous makes was hit by a tornado earlier in the summer. And the smaller company facilities that make parts also shut down. EVERYTHING is in short supply now.
Having said that I can most likely get you the part you seek and have it in a day or so. I’ll be happy to obtain it for you and ship it as well. Let me know if you need any help.
Likes:
Old 09-29-2020, 04:46 AM
  #12  
Senior Member
 
Join Date: Oct 2011
Location: florida
Posts: 538
Received 304 Likes on 134 Posts
Default

Iíve ran into that problem before. I immediately asked for the part number and what dealer. I called and bought the part. The dealer then wrote me a check for it.

sometimes those idiots canít think outside the box. When I told them they owed me money for the part. You should have seen their face. Didnít have a clue what to do. I had them call the gm and he fixed me up quick. No questions asked.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.