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Ford extended warranty misrepresentation?

Old 10-08-2019, 08:13 PM
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Default Ford extended warranty misrepresentation?

I just became part owner (with the bank) of a '19 F250 diesel. I traded my 17 F150 (purchased new in July 2017, traded with 31000 or so miles on it). I had purchased the 7 yr/100,000 mile warranty with the F150 for $1,550, as it was the first year of the new 3.5 EB with dual injection and the 10 speed.

I became aware that I could receive a refund for the unused portion of the extended warranty from the dealer where the truck was purchased (not the same dealer as the F250 purchase). I went to that dealer today to get the refund. Keep in mind the F150 had a 3 year/36k mile bumper to bumper warranty from Ford, without the extended warranty.

How much do you ladies and gentlemen think I was refunded?

$860! Am I off base here? How can an extended warranty have lost value, since neither the mileage nor the time limit of the standard factory warranty had expired?

I am already second-guessing my decision to go with the extended warranty on the F250. The engine warranty is 5yr/100k miles from the factory with 5yr/60k powertrain and 3/36k bumper to bumper. I was just going to roll the F150 warranty refund cash into the F250. Come to find out, I am about $1200 light.

It's no coincidence that you cannot find a refund schedule anywhere.

End of gripe.

Last edited by SeaPro48; 10-09-2019 at 04:24 AM.
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Old 10-08-2019, 08:58 PM
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Maybe you should contact Ford Motor Company's customer no service department about the shortage. And also whoever your truck is financed with. You should be refunded the same amount you paid for the policy if the ESP was never used.

Think about all the poor stiffs that trade vehicles and never realize that they never got into the time/mileage period when the ESP started. They often don't request a refund of the unused portion--to be applied to the principal balance on their loan payoff of the trade.

And to think that Ford's Extended Service Plan is the finest ESP program in the industry.
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Old 10-09-2019, 04:13 AM
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because it is 7yrs from contract date, not 7yrs/100k after factory warranty is up.
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Old 10-09-2019, 04:22 AM
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Originally Posted by kawakx125 View Post
because it is 7yrs from contract date, not 7yrs/100k after factory warranty is up.
That is exactly what it is, and that's stated in the contract. OP bought a 4 year 64,000 mile warranty, except that some of the components are covered even longer than 3/36,000.

If one wants to buy an extended warranty on a Ford (not recommended, rarely pays off), dealers like Ziegler and Flood Ford operate online and sell way lower than anyone else.
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Old 10-09-2019, 04:25 AM
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Originally Posted by kawakx125 View Post
because it is 7yrs from contract date, not 7yrs/100k after factory warranty is up.
This is correct. ^^

I never buy them myself. And for someone who trades often it’s a waste of money. And as stated above, most people don’t realize that they can get a portion refunded.
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Old 10-09-2019, 04:35 AM
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Originally Posted by kawakx125 View Post
because it is 7yrs from contract date, not 7yrs/100k after factory warranty is up.
I understood that when I bought it, but what it really means is that I paid twice for the warranty already included on the truck.
I won't make the same mistake again. I hope this helps someone. If you want a warranty, buy it when the factory one is ready to expire.
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Old 10-09-2019, 04:45 AM
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Originally Posted by SeaPro48 View Post
I understood that when I bought it, but what it really means is that I paid twice for the warranty already included on the truck.
I won't make the same mistake again. I hope this helps someone. If you want a warranty, buy it when the factory one is ready to expire.
​​​​​​
Always recommended (if you're going to waste your money on an extended warranty). Ford charges $100 more if you wait. If you sell before the end of 3/36,000, it pays off hugely.
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Old 10-09-2019, 04:55 AM
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Does the “extended warranty “ cover anything more than the factory warranty in the factory warranty period?
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Old 10-09-2019, 05:01 AM
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Originally Posted by gumpire View Post
Does the “extended warranty “ cover anything more than the factory warranty in the factory warranty period?
It covers less, I found that out when I used to buy a Ford focus every 4 years, put 99,000 miles on it driving back and forth to work, then trade it in. I'd buy the 100,000 mile extended warranty with each one. I brought one car in for a few different things, and they said that they weren't covered by the warranty. The 36,000 mile warranty would cover it, but not the extended. One that I remember was the center of the rear window wouldn't defrost, top and bottom would, but not they middle. Not covered. Also, if you have the extended, wait until a few things break to bring it in, they charge $100 for each visit, not each problem.
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Old 10-09-2019, 05:02 AM
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I'm not sure, but I just turned 530 miles out of warranty on my '17 and my 4wd actuator is engaging while in 2wd again as soon as it turned cooler. I love this truck, but I don't like the vacuum system for the 4wd system. Goes in again tomorrow, we'll see what they say.
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Old 10-09-2019, 05:05 AM
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Originally Posted by wiread View Post
I'm not sure, but I just turned 530 miles out of warranty on my '17 and my 4wd actuator is engaging while in 2wd again as soon as it turned cooler. I love this truck, but I don't like the vacuum system for the 4wd system. Goes in again tomorrow, we'll see what they say.
I pulled the vacuum system out of my old truck and put warn manual hubs, worked great. If you were going somewhere sketchy, lock them in. You can still switch it to 4x4 in the cab once they are locked in. I'll probably do it on my '17 if I start having issues.
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Old 10-09-2019, 05:08 AM
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Originally Posted by Pure Luck View Post
I pulled the vacuum system out of my old truck and put warn manual hubs, worked great. If you were going somewhere sketchy, lock them in. You can still switch it to 4x4 in the cab once they are locked in. I'll probably do it on my '17 if I start having issues.
Not to take this too far off topic, but i'll look into that. Also was looking into some people saying they use a back up valve so it doesn't loose vacuum, but not sure how that's been working long term for people.
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Old 10-09-2019, 05:10 AM
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Originally Posted by gumpire View Post
Does the “extended warranty “ cover anything more than the factory warranty in the factory warranty period?
No. I love both trucks BTW.
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Old 10-09-2019, 05:18 AM
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Keep in mind, Ford (and all other) extended warranties are negotiable. They can also be bought at near cost online from some dealers like Flood Ford.

The hubs are part of the driveline and are covered under the 5 year/60k mile driveline warranty, rather than the 3/36 bumper to bumper warranty.


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Old 10-09-2019, 05:24 AM
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Originally Posted by JKBrad View Post
Keep in mind, Ford (and all other) extended warranties are negotiable. They can also be bought at near cost online from some dealers like Flood Ford.

The hubs are part of the driveline and are covered under the 5 year/60k mile driveline warranty, rather than the 3/36 bumper to bumper warranty.


How do you go about getting an extended warranty from Flood Ford? I live in FL, does it matter? If I can get one "Cheap", I'd buy one again. Too many electronics on this truck.
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Old 10-09-2019, 05:29 AM
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Originally Posted by Pure Luck View Post
How do you go about getting an extended warranty from Flood Ford? I live in FL, does it matter? If I can get one "Cheap", I'd buy one again. Too many electronics on this truck.
No. it’s my understanding (from both Nissan and Ford) that in FL the dealers are not allowed by law to negotiate pricing on extended warranty plans. I’ve been told that multiple times by dealers and others.
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Old 10-09-2019, 05:43 AM
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https://www.floodfordesp.com/faq.php

Their website says Florida law excludes online warranty purchases.

Last edited by JKBrad; 10-09-2019 at 05:53 AM.
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Old 10-09-2019, 05:46 AM
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Originally Posted by JKBrad View Post
I guess TCPIP95 is right, this is what I get when I tried the link. "We are sorry but due to Florida law, Florida Residents are not eligible for online service contracts. Please contact your local dealer."
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Old 10-09-2019, 05:54 AM
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Y'all have some serious car dealer lobbyists there in Florida.
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Old 10-09-2019, 06:14 AM
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Originally Posted by SeaPro48 View Post
I understood that when I bought it, but what it really means is that I paid twice for the warranty already included on the truck.
I won't make the same mistake again. I hope this helps someone. If you want a warranty, buy it when the factory one is ready to expire.
​​​​​​
the price would still be the same. most factory-backed warranties start ticking from the time the vehicle is sold. So, if you were to wait and purchase later, it would still be 7yrs from purchase date or 100k miles total.

As for the refund, be happy you got that much back. The entire vehicle purchasing process is a ''lets see how many different ways we can try to scam a buck out of someone''. They don't make it well known that they refund warranties, and could easily just say they are non-refundable.
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