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long island ford guys beware

Old 07-06-2019, 05:52 PM
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Default long island ford guys beware

so on 1-2-18 I took my expedition in for oil change, tire rotation,multi point inspection. I had a scuff mark from rubbing a curb on the right front wheel. after approx.1 hr I was told all was good I paid and went home. then I noticed the scuff tire was still on the right front wheel.
so when I took my expedition in again on 6-10-19 I marked all 4 rims and I made a diagram. I asked for the same service as obove well low and behold when the veh came out as finished service, tires were never rotated. went back to the service writer and told her what happened. she went to the service manager who then went and reviewed the tape of service performed and admitted that indeed they were not rotated. the service writer apologized and refunded that portion of service. this still leaves me with tires that haven't been rotated for two years. I never had any one call with some authority to apologize.
ALL THIS HAPPENED AT SAYVILLE FORD
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Old 07-07-2019, 04:33 PM
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Old 07-07-2019, 04:49 PM
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I had several bad experiences with Panama City Toyota in Florida about 15 years ago. In one instance they charged me for a fusible link, but just jumpered the link with a wire. Two days later, I had to call for a tow because it quit working. They then put in the link that they originally charged me for. A year or so later they quoted me a price to disconnect the security system which had left me stranded. Once they got it half-way they called and said the charge would be higher. I had no option but to pay for it.

I filled out a questionnaire and blasted them. They called me about it and offered to give me my money back. I told them that I didn't want their money, but would keep on telling everyone I knew that they screwed over a customer for less than $100. I know I cost them several sales at least. To this day, I still talk bad about them whenever an opportunity comes up (like this one). They need to know that the cost of screwing over a customer goes way beyond the measly little amount of money that the service manager made.

So, for you. Keep on posting and telling people about it. Point their service manager to this thread and tell them to remember it next time they consider shorting a customer in order to save a few bucks.
Old 07-07-2019, 07:34 PM
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I write in chalk on the current tire location and tell them how I want them rotated. I've had a dealer do the same thing...
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Old 07-08-2019, 01:26 PM
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That’s a problem when the dealers mechanics are on flat rate. The smart mechanics know how to cut corners so they can beat the book rate.
Old 07-08-2019, 01:33 PM
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I have two Fords, a new Explorer and a 2017 F150 I use Newins Ford in Bay Shore. Service department was run by my buddy's father for over 30 years, he just retired but he taught them well.
Old 07-09-2019, 02:22 AM
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At the Ford dealership where I get my vehicles from where they do the service you can watch them from the waiting room. You can see if they do or don't do what they are supposed to. If you are paying attention that is. Taylor Ford, Taylor Michigan. I have had great service there.
Old 07-10-2019, 05:37 PM
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Old 07-10-2019, 05:44 PM
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Originally Posted by Bamaskeetshooter View Post
That’s a problem when the dealers mechanics are on flat rate. The smart mechanics know how to cut corners so they can beat the book rate.
As a mechanic, no. Finding ways to get jobs done quicker is smart. Flat out not doing it, is not cutting corners. That's called being a hack and not doing your job.
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Old 07-10-2019, 06:23 PM
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Originally Posted by Elgreco809 View Post
As a mechanic, no. Finding ways to get jobs done quicker is smart. Flat out not doing it, is not cutting corners. That's called being a hack and not doing your job.
30 plus years in this business. Total lack of communication!
At trying to keep customers happy with wait times an keep people happy is not easy!!!! Every person has certain expectations an wants we try to make every one happy an it is NOT easy.
Old 07-10-2019, 07:02 PM
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Also - mark or note your oil filter- got home from a oil change and noticed the same old dirty filter on the engine. Went back and sure enough the filter still on was not the brand they even use. Check dip stick for new/clean oil also.
Old 07-11-2019, 07:31 AM
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Originally Posted by bamaskeetshooter View Post
that’s a problem when the dealers mechanics are on flat rate. The dishonest mechanics know how to cut corners so they can beat the book rate.
fify
Old 07-11-2019, 09:29 AM
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i had a different manufacturer dealer all together claim they checked my wife's brakes and rotated the tires, there was brake dust on the rims and not a single finger print to be found
Old 07-11-2019, 09:35 AM
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Originally Posted by Raybo Marine NY View Post
i had a different manufacturer dealer all together claim they checked my wife's brakes and rotated the tires, there was brake dust on the rims and not a single finger print to be found
Depends on the wheels and calipers. Some cars you can peak through the wheel with a good flashlight and see how much pad is left. Some cars that's not possible.
Old 07-11-2019, 09:55 AM
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Originally Posted by Elgreco809 View Post
Depends on the wheels and calipers. Some cars you can peak through the wheel with a good flashlight and see how much pad is left. Some cars that's not possible.
i realize you can peek and see pads, issue is the tires were obviously never rotated and the reason they were supposed to check the brakes is because I had 3 VERY deep grooves in the front brakes and they were clicking.
I got the car back, jacked it up, removed the wheels and instantly could see there was a problem with the retaining clips.
"yes we checked all 4 brakes we even rotated the tires"
its an impossible task to perform without leaving a single fingerprint on any of the 4 wheels

Old 07-11-2019, 10:12 AM
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Originally Posted by Raybo Marine NY View Post
i realize you can peek and see pads, issue is the tires were obviously never rotated and the reason they were supposed to check the brakes is because I had 3 VERY deep grooves in the front brakes and they were clicking.
I got the car back, jacked it up, removed the wheels and instantly could see there was a problem with the retaining clips.
"yes we checked all 4 brakes we even rotated the tires"
its an impossible task to perform without leaving a single fingerprint on any of the 4 wheels
I glossed over the part about the rotation. My bad.
Old 07-11-2019, 10:39 AM
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Thus why I do my own service. Been in the business my entire life and I trust very few people to wrench on my vehicles.
Old 07-11-2019, 10:52 AM
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I had a slow leaky tire (rim bead) on my Silverado - had to bring it to the dealer (East Hills Chevy of Freeport) for a defective battery anyway, so I told the service manager about the tire and where it was leaking.
Was told no problem, we will take care of it. I already did the work of finding out where it was leaking from, all they had to do was fix it.
Went to pick up the vehicle and they told me no leak was found...hmmm, thats odd.
I get home, break out the soapy bottle of water, and sure enough it still leaks.
For the record I was in the business over 20 years, never in my life did I not do what the customer wanted.

The old adage of "If you want it done right you have to do it yourself" never gets old
Old 07-11-2019, 11:01 AM
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Originally Posted by oceandansar View Post
Thus why I do my own service. Been in the business my entire life and I trust very few people to wrench on my vehicles.
in my particular case the car was 8 months old and under warranty, but I have a guy up the street change the oil in my now way out of warranty ford pickup. its just not worth the mess and hassle of disposing of the old oil.
Old 07-11-2019, 05:03 PM
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so I called Sayville ford and asked to speak to the service manager and explain that I feel that not doing a job and charging me for it is a serious complaint, also for not calling me to apologize is like SO WHAT,BIG DEAL anyway his answer was the mechanic probably felt the tires didn't need to be rotated. WHAT A JOKE did he feel I didn't need the oil changed also, was my answer.
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