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investigating THT Sponsor purchase -- mystery solved, user error

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investigating THT Sponsor purchase -- mystery solved, user error

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Old 11-09-2018, 06:39 AM
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Default investigating THT Sponsor purchase -- mystery solved, user error

Occasionally I see these threads pop up. I don't know how in the hell they just did this but THT somehow set a "recurring" payment of $150 per year and just took $150 from me. I did not set this up nor did I authorize any payment to THT. Anyone have any idea how to contact THT to fix this? I have already tried contacting them but not response. The payment says I am a "sponsor" but what concerns me most is how they were able to steal my money AND set it as a recurring payment.
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Old 11-09-2018, 06:40 AM
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Be prepared to be told you’re cheap and self centered for not wanting to give them money.
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Old 11-09-2018, 06:45 AM
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Site sponsorship fee?
Renewal time?
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Old 11-09-2018, 07:02 AM
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Nope. THT fraud.
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Old 11-09-2018, 07:25 AM
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Awesome, you can now start your own small business on THT...

LitUp shirts, lures, board shorts..??.....

Seriously, you are not the first....
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Old 11-09-2018, 07:25 AM
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Maybe IB sold out to XM/Siruis??
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Old 11-09-2018, 07:35 AM
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This is shocking!!!!!!
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Old 11-09-2018, 07:42 AM
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Notification to IB sent, so hang tight a bit.
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Old 11-09-2018, 07:57 AM
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Originally Posted by THT Mod 15 View Post
Notification to IB sent, so hang tight a bit.
What's " IB " ?
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Old 11-09-2018, 08:04 AM
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Originally Posted by ed d View Post
What's " IB " ?
Internet Brands - owner of THT and many other online forums.
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Old 11-09-2018, 08:32 AM
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Hi Jagsare1. I'll send you a PM to sort this out. It does seem a bit out of the ordinary.
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Old 11-09-2018, 10:41 AM
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sort out? it was not authorized so not like the money just accidentally transferred from one account to another
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Old 11-09-2018, 10:57 AM
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Originally Posted by THT Mod 15 View Post
Site sponsorship fee?
Renewal time?
awesome ^
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Old 11-09-2018, 11:12 AM
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Originally Posted by Rolandt03 View Post
sort out? it was not authorized so not like the money just accidentally transferred from one account to another

Exactly. This new "subscription" was created at 8:21AM this morning but not by me.
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Old 11-09-2018, 11:33 AM
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THT did not do this. THT does not not have or store anyone's payment information. It is literally not possible for THT to charge anyone for something other than a subscription they'd previously signed up for -- and even in that case, that's determined by the way you set up your subscription in PayPal, we still don't actually charge anything directly. This is expressly why THT uses a 3rd party billing service.

We'll continue looking into this.

Last edited by IBobi; 11-09-2018 at 01:46 PM.
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Old 11-09-2018, 11:36 AM
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Originally Posted by IBobi View Post
THT did not do this. THT does not not have or store anyone's payment information. It is literally not possible for THT to charge anyone for something other than a subscription they'd previously signed up for -- and even in that case, that's determined by the way you set up your subscription in PayPal, we still don't actually charge anything directly. This is expressly why THT uses a 3rd party billing service.

We'll continue looking into this.

You should be able to clearly see that I am not and was never a sponsor. So how was I signed up for a sponsor membership and charged? I really don't care what the explanation is at this point, I want the money returned.

Last edited by IBobi; 11-09-2018 at 01:46 PM.
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Old 11-09-2018, 11:40 AM
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Originally Posted by JAGSARE1 View Post
You should be able to clearly see that I am not and was never a sponsor. So how was I signed up for a sponsor membership and charged? I really don't care what the explanation is at this point, I want the money returned.
We are investigating this, but ask yourself how THT could charge your credit card when you've never given THT your credit card information?

I do care what the explanation is, because you've accused us of taking your money. THTmgt and I are looking into this from our end. We'll let you know what we find. But the most likely explanation is that you or someone who has your THT account and credit card info set this up for you.

In any event, a refund will not be a problem.
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Old 11-09-2018, 11:43 AM
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They didn't charge my CC. They charged me through Paypal that is funded by my CC. Don't ask me to justify why THT stole $150 from me. Show me any proof that I am or was ever a sponsor or that I ever signed up for a sponsorship? Pretty easy actually, look to your left.....do you see the word SPONSOR beside my name. No, because I am not and should not be charged as such.

Last edited by JAGSARE1; 11-09-2018 at 11:46 AM. Reason: spelling
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Old 11-09-2018, 11:46 AM
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You were indeed a sponsor when the THT Sponsorship was ordered for this account this morning -- it was manually rolled back by THTmgt when your complaint came in.

We will refund your money. But THT did not do this. And we will find out what happened.

Closing this thread meantime, I will contact you via PM.
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Old 11-09-2018, 12:47 PM
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Mystery solved.

JAGSARE1 purchased a THT Sponsor subscription a year ago, on 11/9/2017. Shortly thereafter he contacted us and said he didn't want it after all, please cancel it.

We refunded his $150 and informed him he would need to go to his PayPal account and cancel the auto-renew (because we do not have access to his paypal account), or HE WOULD BE CHARGED AGAIN NEXT YEAR.

Guess what? It's next year.

After failing to cancel the auto-renew with paypal last year, and then forgetting he had purchased the THT Sponsor subscription last year, PayPal charged his card again today.

Voila.

We are (again) refunding his $150 and (again) warning him that if he doesn't go to PayPal to cancel the auto-renew, we will all get to do this again on 11/9/19.
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Last edited by IBobi; 11-09-2018 at 01:45 PM.
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