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watch out for "available from distributer"

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watch out for "available from distributer"

Old 10-30-2017, 02:34 PM
  #1  
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Default watch out for "available from distributer"

made a large purchase and got an email saying some of my ites were on back order or "available from distributer" and that means it could take up to 30 days and if they cant source it, they will cancel the order and send me an email. not "out of stock" or unavailable but "available from distributer. what does that say to you? be advised when purchasing through this company. no details on which items on the email.
CONSUMER BEWARE.
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Old 10-31-2017, 03:34 AM
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Originally Posted by mewings View Post
made a large purchase and got an email saying some of my ites were on back order or "available from distributer" and that means it could take up to 30 days and if they cant source it, they will cancel the order and send me an email. not "out of stock" or unavailable but "available from distributer. what does that say to you? be advised when purchasing through this company. no details on which items on the email.
CONSUMER BEWARE.
I'd definitely cancel.
Crabcake Tony likes this.
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Old 11-02-2017, 07:01 AM
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That is our standard email we send out just making sure you were aware that not ALL items on your order were listed as IN STOCK when purchased. We don't ever want our customers surprised at an out of stock item and believe being 100% up front is strong customer service.

Very sorry if you were turned off by this.
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Old 12-31-2017, 04:03 AM
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While shopping at TD online I noticed , read and understand "warings" .. it seems to me they are being as up front as can reasonably expected .. I even noticed they post phone number for questions/concerns
Thank you TD for your great service!
heycharlie is offline  

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