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Tackle Direct - Low Prices, Low Service

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Tackle Direct - Low Prices, Low Service

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Old 06-13-2018, 05:36 AM
  #41  
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I have been using Tackle Direct for years too. Always great service and great products. This guy had a problem with his order and Tackle Direct offered to fix the problem. What else could you ask for. They are a great company.
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Old 09-15-2018, 05:11 PM
  #42  
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TD is awesome, great prices, but more importantly, when needed I've had excellent customer service as well. Highly recommend!!!
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Old 09-15-2018, 08:27 PM
  #43  
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Just got some Stormr gear delivered super quick as per the usual. Never had any issues in the dozens upon dozens of shipments Iíve received from TD.
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Old 09-22-2018, 09:45 AM
  #44  
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I have NEVER had an issue with Tackle Direct. John has been great over the last few years since I shifted to offshore and have ZERO complaints with the service.

I have nothing to gain and don’t even know him.

From the responses he has sent when I asked for THT discount codes I would be willing to bet his offers to help or make it right are genuine and sincere.

I won’t share publicly but I can assure you the number of orders I placed rigging the boat, purchasing 2 LP’s, and everything else under the sun opened up lots of opportunities for a breakdown in service but it just never happened.

Give him a chance to make it right and I am sure he won’t come up short.
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Old 10-02-2018, 08:25 PM
  #45  
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I emailed them 4 times and they didnít bother to respond. Ordered a rod on 9/25 and itís status showed as pending until today. I finally called them and it turns out they were out of stock (this was not notated on their website) and they wonít expedite shipping or refund my shipping fees. So Iíll be a rod short for my trip this weekend and will look elsewhere for future purchases.

Online Order #: 632471
Reference #: 991081
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Old 10-03-2018, 09:43 AM
  #46  
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Originally Posted by cdbaker View Post
I emailed them 4 times and they didnít bother to respond. Ordered a rod on 9/25 and itís status showed as pending until today. I finally called them and it turns out they were out of stock (this was not notated on their website) and they wonít expedite shipping or refund my shipping fees. So Iíll be a rod short for my trip this weekend and will look elsewhere for future purchases.

Online Order #: 632471
Reference #: 991081

I apologize about this! I show the rod was marked as available to order - usually ships in 3-5 business days. Our website availability indicators are real time and if an item is in stock it will state that it is and how many we have.It shipped on the 5th business day on schedule and will be delivered on Friday 10/5.

I have refunded your $8 tube fee as a courtesy.

We appreciate your business and value you as our customer.

Sincerely,

John
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Old 10-24-2018, 02:20 PM
  #47  
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I was in the store last week. No issues. Bought a couple of reels. Easy and quick.
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Old 11-01-2018, 12:51 PM
  #48  
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Originally Posted by cdbaker View Post
I emailed them 4 times and they didnít bother to respond. Ordered a rod on 9/25 and itís status showed as pending until today. I finally called them and it turns out they were out of stock (this was not notated on their website) and they wonít expedite shipping or refund my shipping fees. So Iíll be a rod short for my trip this weekend and will look elsewhere for future purchases.

Online Order #: 632471
Reference #: 991081
if it was out of stock you should have gotten an email like the one I did this week for 4 oz Hogy Epoxy jigs. If something is out of stock I always get a message. If I paid more attention I would see its out of stock before I order.

If one email doesnt work for me I pick up the phone.
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Old 11-28-2018, 08:45 PM
  #49  
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I use to think they were good not so much anymore
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Old 11-29-2018, 06:06 AM
  #50  
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Originally Posted by ex-conn View Post
I use to think they were good not so much anymore
Well that's not good? Msg me and tell me why please.
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Old 11-29-2018, 06:29 AM
  #51  
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I've only had 1 issue with tackledirect and they handled it well. Pre-ordered a daiwa power handle but daiwa changed the part numbers so I was sent the wrong one (dual knob instead of power handle). Then the new one they sent was wrong also LOL. 3rd try was the charm.
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Old 12-04-2018, 06:49 PM
  #52  
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John's working hard to satisfy every complaint. I love that and I love TackleDirect. I wish I had them in my backyard instead of BassPro and Cabellas. Great service and availability. Where else do you find the selection of offshore gear available at TD? Not in my neck of the woods.
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