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Addressing TackleDirect/THT communications delays -Due to COVID19

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Addressing TackleDirect/THT communications delays -Due to COVID19

Old 05-22-2020, 07:18 AM
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Originally Posted by Reel Pursuit View Post
Hello TackleDirect,
Can I get an update on the shipping status of Order #861177?
Thanks in advance!
Peter
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Old 05-22-2020, 07:32 AM
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Originally Posted by Shuney_Fox View Post
I've been waiting on order 001236999 to be fulfilled since February. Any response would be appreciated.
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Old 05-22-2020, 07:37 AM
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Hi can you help with order #849666 please?
I've emailed and your CS just says to be patient.
To me it looks like a USPS shipped label was created, but the package was never actually given to them. I called USPS and they confirmed they have not received it yet.

Thank you, I appreciate it!

Kevin
Old 05-22-2020, 09:55 AM
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Originally Posted by yellolab View Post
Hi can you help with order #849666 please?
I've emailed and your CS just says to be patient.
To me it looks like a USPS shipped label was created, but the package was never actually given to them. I called USPS and they confirmed they have not received it yet.

Thank you, I appreciate it!

Kevin
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Old 05-22-2020, 12:59 PM
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Hi - Placed an order for 3 Shimano rods back in March - order number #813416. I received one of them last week and was wondering if you could give me an ETA on the other two I paid for. I've tried reaching out via chat, email, phone with no luck. Thank you...update on order 813416
Old 05-22-2020, 02:03 PM
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Originally Posted by brokenrod View Post
Hi - Placed an order for 3 Shimano rods back in March - order number #813416. I received one of them last week and was wondering if you could give me an ETA on the other two I paid for. I've tried reaching out via chat, email, phone with no luck. Thank you...update on order 813416
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Old 05-22-2020, 07:03 PM
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I ordered two rods that were in stock on the 13th. In fact there were 10 in stock and after I ordered there were 8 instock so the system is correcting itself. Now its been 10 days and nothing has moved. Still "Pending review" whatever that means, I thought I had ordered these well in time since you web site says delay is 3-5 days. I knew I had more than that at the time. But still today, 10 days later, nothing has moved and there are not many ways to contact you guys. No phones, no chat... I need to know if these are going to be here before next Friday as I am taking some kids fishing at the beach and need to rig them these two Surf rods up for that.

Order number is 854316

Please at least let me know soon so I can source something else

Old 05-23-2020, 03:16 PM
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Ok so I need to cancel that order.

W-854316

I went out and about and purchased those rods at Cablea's today so I could load my rod case up and start preliminary packing for the beach. Leave early Friday morning and don't have time after today to shop. So contact me in some fashion. Ive emailed this to customer service as well. I don't need them anymore. Got them for about the same price but had to drive to Greenville to get them. I'm not mad. I just ran out of time to be sure I could take care of this detail before the beach trip.

Stay safe and hope things improve for you. I just got more things than this to deal with right now so had to check this one off the list.


Last edited by cphilip; 05-23-2020 at 03:25 PM.
Old 05-25-2020, 04:02 AM
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Originally Posted by tbennett View Post
Hello THT,

We are extremely backed up and days behind on everything. I will get back to everyone as quick as I can. Sorry for any inconvenience.

Thank you
Wish I had seen this before placing my order. Still waiting on responses from two emails sent last week. Order number 858523. Website says order doesn’t exist. ???


Last edited by bropride96; 05-25-2020 at 08:04 AM. Reason: Issue resolved
Old 05-26-2020, 07:17 AM
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Originally Posted by cphilip View Post
I ordered two rods that were in stock on the 13th. In fact there were 10 in stock and after I ordered there were 8 instock so the system is correcting itself. Now its been 10 days and nothing has moved. Still "Pending review" whatever that means, I thought I had ordered these well in time since you web site says delay is 3-5 days. I knew I had more than that at the time. But still today, 10 days later, nothing has moved and there are not many ways to contact you guys. No phones, no chat... I need to know if these are going to be here before next Friday as I am taking some kids fishing at the beach and need to rig them these two Surf rods up for that.

Order number is 854316

Please at least let me know soon so I can source something else
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Old 05-26-2020, 12:59 PM
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Originally Posted by tbennett View Post
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Hi Tyler - Any thoughts on the option I PM'd you with? Thanks
Old 05-27-2020, 07:38 AM
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Ok so Tyler was nice enough to just cancel the order. I guess what shows as stock is NOT their stock. So they were having to source them from the supplier which then also appears to introduce an unknown factor into things. Will comment that this is not clear on the web site or in any communications I got. It never said we don't have them. And was never told they were trying to get them. This seems to be left out of anything on their web site. It simply says delays of shipping 3-5 Days. That should be changed. Nothing about the misleading stock numbers on the order pages or anything about what they have vs what they need to get. And they do not have a good way to communicate right now. Only method right now is email and those go mostly unanswered. Anyway... I got my refund and I got another rod for the beach so Ill wait till better times to order from tackledirect again. No worries no problem.
Old 05-27-2020, 09:30 AM
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Glad to see you got your rod for the beach.

Let me explain how our stock messaging works. Our site lists the availability of each item in an effort to be as transparent as possible. The Rods on the order were listed as available at our vendors with an additional lead time listed rather than in stock with a real time inventory amount. We do send an email the day of the order being placed reminding you some of the items were listed as out of stock/ Available from the vendors when ordered.Unfortunately, we are dealing with vendors that are not working with full employee capacity which has caused further delays in their warehouses. We certainly apologize for any confusion or inconvenience.

Best,

TackleDirect

Old 06-02-2020, 04:08 AM
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Please cancel the following order and confirm via pm:

Internal Order #: 001300650
Online Web Order #: 858451

Old 06-02-2020, 06:51 AM
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I ordered a Gaff 4 weeks or so ago and they finally shipped it , left a note on a door that I needed to sign for it , not sure why I need to sign for a $100 item... they took the package back now I don’t know where it is , that was a week ago , tried calling the # got nothing , tracking says it was just a failed delivery attempt but doesn’t show me where it is now . They have only tried to deliver it once , I have been charged for it so can I either get a refund or see about getting it delivered again ? Thanks
Old 06-02-2020, 07:46 AM
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Originally Posted by NickTF View Post
Please cancel the following order and confirm via pm:

Internal Order #: 001300650
Online Web Order #: 858451
I got the cancellation confirmation via email thank you
Old 06-02-2020, 07:48 AM
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Originally Posted by nicktf View Post
please cancel the following order and confirm via pm:

internal order #: 001300650
online web order #: 858451
pm sent
Old 06-02-2020, 07:48 AM
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Originally Posted by Tdavis7 View Post
I ordered a Gaff 4 weeks or so ago and they finally shipped it , left a note on a door that I needed to sign for it , not sure why I need to sign for a $100 item... they took the package back now I don’t know where it is , that was a week ago , tried calling the # got nothing , tracking says it was just a failed delivery attempt but doesn’t show me where it is now . They have only tried to deliver it once , I have been charged for it so can I either get a refund or see about getting it delivered again ? Thanks
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Old 06-02-2020, 11:44 AM
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with the governor putting out when non essential businesses could open doors, when will the store open? do you guys plan on being open june 15th
Old 06-02-2020, 01:34 PM
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Originally Posted by tidewaterhunter View Post
with the governor putting out when non essential businesses could open doors, when will the store open? do you guys plan on being open june 15th
At this time we do not have a date of when we will be opening the store.

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