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Addressing TackleDirect/THT communications delays -Due to COVID19

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Addressing TackleDirect/THT communications delays -Due to COVID19

Old 05-22-2020, 07:18 AM
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Originally Posted by Reel Pursuit View Post
Hello TackleDirect,
Can I get an update on the shipping status of Order #861177?
Thanks in advance!
Peter
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Old 05-22-2020, 07:32 AM
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Originally Posted by Shuney_Fox View Post
I've been waiting on order 001236999 to be fulfilled since February. Any response would be appreciated.
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Old 05-22-2020, 07:37 AM
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Hi can you help with order #849666 please?
I've emailed and your CS just says to be patient.
To me it looks like a USPS shipped label was created, but the package was never actually given to them. I called USPS and they confirmed they have not received it yet.

Thank you, I appreciate it!

Kevin
Old 05-22-2020, 09:55 AM
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Originally Posted by yellolab View Post
Hi can you help with order #849666 please?
I've emailed and your CS just says to be patient.
To me it looks like a USPS shipped label was created, but the package was never actually given to them. I called USPS and they confirmed they have not received it yet.

Thank you, I appreciate it!

Kevin
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Old 05-22-2020, 12:59 PM
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Hi - Placed an order for 3 Shimano rods back in March - order number #813416. I received one of them last week and was wondering if you could give me an ETA on the other two I paid for. I've tried reaching out via chat, email, phone with no luck. Thank you...update on order 813416
Old 05-22-2020, 02:03 PM
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Originally Posted by brokenrod View Post
Hi - Placed an order for 3 Shimano rods back in March - order number #813416. I received one of them last week and was wondering if you could give me an ETA on the other two I paid for. I've tried reaching out via chat, email, phone with no luck. Thank you...update on order 813416
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Old 05-22-2020, 07:03 PM
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I ordered two rods that were in stock on the 13th. In fact there were 10 in stock and after I ordered there were 8 instock so the system is correcting itself. Now its been 10 days and nothing has moved. Still "Pending review" whatever that means, I thought I had ordered these well in time since you web site says delay is 3-5 days. I knew I had more than that at the time. But still today, 10 days later, nothing has moved and there are not many ways to contact you guys. No phones, no chat... I need to know if these are going to be here before next Friday as I am taking some kids fishing at the beach and need to rig them these two Surf rods up for that.

Order number is 854316

Please at least let me know soon so I can source something else

Old 05-23-2020, 03:16 PM
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Ok so I need to cancel that order.

W-854316

I went out and about and purchased those rods at Cablea's today so I could load my rod case up and start preliminary packing for the beach. Leave early Friday morning and don't have time after today to shop. So contact me in some fashion. Ive emailed this to customer service as well. I don't need them anymore. Got them for about the same price but had to drive to Greenville to get them. I'm not mad. I just ran out of time to be sure I could take care of this detail before the beach trip.

Stay safe and hope things improve for you. I just got more things than this to deal with right now so had to check this one off the list.


Last edited by cphilip; 05-23-2020 at 03:25 PM.
Old Today, 04:02 AM
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Originally Posted by tbennett View Post
Hello THT,

We are extremely backed up and days behind on everything. I will get back to everyone as quick as I can. Sorry for any inconvenience.

Thank you
Wish I had seen this before placing my order. Still waiting on responses from two emails sent last week. Order number 858523. Website says order doesn’t exist. ???


Last edited by bropride96; Today at 08:04 AM. Reason: Issue resolved

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