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Terrible customer service

Old 05-06-2020, 05:07 PM
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Default Terrible customer service

I purchased $289 worth of Jerry Brown line on 4-18-2020. Order Reference #: 001271851
Was told the line would ship in 6-12 days. 12 days came and went, still no line and no information about my late order.
Now it's 5-6 and I've had no response to my 3 emails, other than the automated email saying they'd call me back.
I'll be disputing with my CC tomorrow and will not be shopping these clowns again.


Old 05-06-2020, 05:16 PM
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Boo hoo.

We get it that delayed orders are sucky, really we do.
You come across as a cry baby, we get that too.
Old 05-06-2020, 05:18 PM
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I think he’s warning other potential customers. At the very least, he is due a RESPONSE!!

I think that’s his biggest beef.
Old 05-07-2020, 06:16 AM
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Welp..We're getting your Jerry Brown received today.

1Z267FW00396101495 is the UPS tracking from JB to us as proof.
Sorry for the lack of reply. we aren't ignoring you.. We're still trying to figure out how to handle 1000+ calls a day, 500+ e-mails a day with a skeleton crew due to quarantine while still shipping thousands of packages out of here a day.

With everyone's help, we'll continue to do better.

Tracking will be e-mailed soon and we thank you for your business.
Old 05-07-2020, 07:30 AM
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ill advocate that here in NJ, especially where the store is, has been so ridiculous with all the rules in place by the govt. TD has always been one of the best to shop for any gear.
Old 05-07-2020, 02:20 PM
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Originally Posted by John @ TackleDirect View Post
Welp..We're getting your Jerry Brown received today.

1Z267FW00396101495 is the UPS tracking from JB to us as proof.
Sorry for the lack of reply. we aren't ignoring you.. We're still trying to figure out how to handle 1000+ calls a day, 500+ e-mails a day with a skeleton crew due to quarantine while still shipping thousands of packages out of here a day.

With everyone's help, we'll continue to do better.

Tracking will be e-mailed soon and we thank you for your business.
When I placed my order over the phone I was assured that if you were unable to ship the JB line within the 12 days I would be advised. Never happened.

Glad business is good, but if you're unable to ship within the time frame stated on your website and by your sales reps, I will find vender that doesn't mislead me.

As I'm writing this I've received an email that my order has shipped to my Dallas address...WTF? The first part of my order arrived in Key Largo as it should have. After my numerous emails requesting cancellation and a refund on the JB, and posting in this forum, my order is shipped to the wrong address.
Old 05-07-2020, 02:25 PM
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Wow, cry me a river.

And to TD; you can’t make everyone happy. Maybe put this customer on the ‘unable to please’ list?!?
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Old 05-08-2020, 05:46 AM
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Originally Posted by 2lucky View Post
When I placed my order over the phone I was assured that if you were unable to ship the JB line within the 12 days I would be advised. Never happened.

Glad business is good, but if you're unable to ship within the time frame stated on your website and by your sales reps, I will find vender that doesn't mislead me.

As I'm writing this I've received an email that my order has shipped to my Dallas address...WTF? The first part of my order arrived in Key Largo as it should have. After my numerous emails requesting cancellation and a refund on the JB, and posting in this forum, my order is shipped to the wrong address.
Sorry again, all I know is Jerry Brown and many vendors products haven't been flowing fast the last few month as you can imagine and we're trying to be as transparent and up front as possible everywhere we can on our website. Guess we over promised somehow on this one and I do apologize.

It'll be in Key Largo Monday.

Thanks again for your understanding.

JV
Old 05-08-2020, 08:57 AM
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Originally Posted by John @ TackleDirect View Post
Sorry again, all I know is Jerry Brown and many vendors products haven't been flowing fast the last few month as you can imagine and we're trying to be as transparent and up front as possible everywhere we can on our website. Guess we over promised somehow on this one and I do apologize.

It'll be in Key Largo Monday.

Thanks again for your understanding.

JV
I sincerely appreciate your responding to my complaint.

As outlined in my prior post, I would simply like a refund for the line that hasn't been delivered. I had to make the purchase elsewhere, as I was under a time crunch.
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