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How good is Pennís Warranty- My Reel Cracked.

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How good is Pennís Warranty- My Reel Cracked.

Old 06-04-2019, 05:27 PM
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Default How good is Pennís Warranty- My Reel Cracked.

I was wondering how easy it is to deal with Penn for warranty issues? I was fishing today and my Penn Spinfisher 6500 reel seat broke in half. Pennís website says their warranty is good for 1 year. Mine is 1.5 years old. Do I have any hope of getting them to replace my reel?

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Old 06-04-2019, 05:30 PM
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Sub'd, for a few reasons.
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Old 06-04-2019, 06:21 PM
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Well bro it's out of warranty so it doesn't really matter how good their warranty is.. (anything they decide to do will be gratitude) When the battle first came out they had a paint issue and they replaced mine but I don't remember if it was over a year old or not. I will say that when that happened to my Fin-Nor lethal I sent it back and they sent me a new one. So maybe if it's happening to a lot and it's a defect they'll take care of it.
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Old 06-04-2019, 06:30 PM
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One thing I can assure you is that if you send it back you will be very satisfied with Penn
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Old 06-05-2019, 05:35 AM
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3028 W Hunting Park Ave, Philadelphia, PA 19132

That is a manufacturer defect IMO. I'd be surprised if they don't fix it for just shipping costs.

That being said I sold off ALL my Penn spinning reels early 2000's , bought shimano, never went back. My Internationals are still performing from early 1990's and still retain almost all of their original value.
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Old 06-06-2019, 09:14 AM
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My Fathom 30, 1 year and 4 days after purchase. Snapped both posts that hold the anti-reverse dogs in place. Called Penn, stated that I believed this was a manufacturers defect. Didn't have high hopes of getting it replaced, but possibly a decent discount to replace it? Was literally laughed at by the person of the phone. Was told a warranty end date is just that and I would pay full price for repairs or for a new reel. I was referred to one of their repair shops for a quote to repair it. Sent it to them and when I received it back, the reel was still inoperable. Took the side plate off to inspect it and all necessary parts had been replaced but the new anti-reverse dogs were installed backwards and they used a marine grease that was too thick and even used it on the drag washers rendering them useless.

I wouldn't hold my breath if I were you.
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Old 06-06-2019, 06:47 PM
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I'm very disappointed in Penn's warranty department/customer service. I emailed them pictures like they requested and they responded that their warranty period is for 1 year and for me to mail the reel in for a tech to inspected it. I then called Penn's warranty department and spoke to 2 different people who would not give me a starlight answer. I explained to them that I don't want to pay $15 to ship it to them then they charge a $10 assessment fee for them to tell me I'm out of warranty and there not going to repair/replace it. Then I would have to pay $15 for return shipping if I wanted the broken reel back. They refused to tell me if they would cover it until a tech looked at. This is not a mechanical issue and can be easily diagnosed from the pictures, you can clearly see everything you need to see from the pics. It's pretty simple for them to say yes we will stand behind a defective reel or no you are out of warranty and will not make an exception. I'm going to be pretty upset if I ship it back and out $40 for them to tell me they won't do anything about it.
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Old 06-06-2019, 06:52 PM
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I think I'm going to explore fixing the reel myself. Does anyone know how easy it is to replace the outer body of the reel so I can fix the reel foot. It looks like the outer reel body is separated in 2 sections. Is it as easy as ordering a new section of the outer body and screwing it back together? Anyone know how much a part like this would cost?
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Old 06-06-2019, 08:54 PM
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Interesting. People seem angry that a company will not fix a product out of warranty for free.
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Old 06-06-2019, 09:14 PM
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Sucky thing is I just bought two of these reels.
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Old 06-06-2019, 11:13 PM
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Originally Posted by TorFed View Post
Interesting. People seem angry that a company will not fix a product out of warranty for free.
I'm more annoyed with them that they won't give me a straight answer. On one hand they say to send it in for a tech to review and on the other hand they are saying it could possibly be out of warranty. I understand its out of the stated warranty but I feel a reel foot should not crack from fighting a fish on a reel that's 1.5 years old. This isn't something like a bearing going bad or problem with something mechanical. This is an obvious defect.
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Old 06-07-2019, 02:19 AM
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Originally Posted by Re-Bait View Post
3028 W Hunting Park Ave, Philadelphia, PA 19132

That is a manufacturer defect IMO. I'd be surprised if they don't fix it for just shipping costs.

That being said I sold off ALL my Penn spinning reels early 2000's , bought shimano, never went back. My Internationals are still performing from early 1990's and still retain almost all of their original value.
As Re-Bait says I no longer even look at Penn's junk reels.
Quick Shimano story. Grouper fishing and I got cut off by a huge Goliath Grouper. I locked down the drag on a Shimano TLD and tried again. This time the Goliath stripped all the gears and drag on the TLD. I sent the reel back to Shimano with a note telling them that the reel was out of warranty. Within 30 days I received my reel back and it had been totally rebuilt. New gears, drag washers and bearings all at no charge. Now that's customer service.
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Old 06-07-2019, 03:39 AM
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Originally Posted by b1gdog83 View Post
I'm very disappointed in Penn's warranty department/customer service. I emailed them pictures like they requested and they responded that their warranty period is for 1 year and for me to mail the reel in for a tech to inspected it. I then called Penn's warranty department and spoke to 2 different people who would not give me a starlight answer. I explained to them that I don't want to pay $15 to ship it to them then they charge a $10 assessment fee for them to tell me I'm out of warranty and there not going to repair/replace it. Then I would have to pay $15 for return shipping if I wanted the broken reel back. They refused to tell me if they would cover it until a tech looked at. This is not a mechanical issue and can be easily diagnosed from the pictures, you can clearly see everything you need to see from the pics. It's pretty simple for them to say yes we will stand behind a defective reel or no you are out of warranty and will not make an exception. I'm going to be pretty upset if I ship it back and out $40 for them to tell me they won't do anything about it.
Hate to say it but told you so. Same run around BS they gave me. All I can say is do not send it to them. Not worth the time or money. Cut your loses and get a different reel.
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Old 06-07-2019, 04:19 AM
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Don’t know if they should cover things after warranty expires. But they should care, and they should be competent.
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Old 06-07-2019, 04:39 AM
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Originally Posted by b1gdog83 View Post
I think I'm going to explore fixing the reel myself. Does anyone know how easy it is to replace the outer body of the reel so I can fix the reel foot. It looks like the outer reel body is separated in 2 sections. Is it as easy as ordering a new section of the outer body and screwing it back together? Anyone know how much a part like this would cost?
Many years ago I broke a reel in that manner, it was totally my fault. I liked the reel so I made an attempt to fix it. I fabbed up a thin piece of aluminum that exactly fit under the reel seat, sanded the bottom of the reel seat, epoxied everything together, and then repainted. The trick is-was to keep it as thin as possible. Years later when I finally tossed the reel it was still holding up.
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Old 06-07-2019, 05:41 AM
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I told you what to do, just send it in. What else can you do? That reel can't be 'fixed' by anyone but penn imo. Lets say there is a charge. Is the reel worth fixing, or would you rather throw it away/ What is the reel worth? You can't count shipping as a cost penn bears. You've got to fork it up. If you send it to Rick or to Alan you will pay shipping both ways with them too. Most penn service is beyond exceptional. Are you looking for an Iron Clad guarentee before they even see it? Ain't going to happen. Besides how do they know when you bough the reel?

I still use out of date penn 320/330 GTI's. And penn still services them. Basically when I send them back they are junk. I get back nearly new reels for 35-50 bucks.

BUT BUT BUT my penn spinning reels, the 650's S and SS's use to surge and the drags did NOT impress me. I sent them in and even after service they seemed uneven. And then Penn made a decision to stop making live line spinners. And the ones I had were crud. I sold them all. And now I can comment on Shimano customer service. Do you think they are better?

So is the reel worth 35 to 50 (more) to you now?
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Old 06-07-2019, 05:56 AM
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Originally Posted by Re-Bait View Post
I told you what to do, just send it in. What else can you do? That reel can't be 'fixed' by anyone but penn imo. Lets say there is a charge. Is the reel worth fixing, or would you rather throw it away/ What is the reel worth? You can't count shipping as a cost penn bears. You've got to fork it up. If you send it to Rick or to Alan you will pay shipping both ways with them too. Most penn service is beyond exceptional. Are you looking for an Iron Clad guarentee before they even see it? Ain't going to happen. Besides how do they know when you bough the reel?

I still use out of date penn 320/330 GTI's. And penn still services them. Basically when I send them back they are junk. I get back nearly new reels for 35-50 bucks.

BUT BUT BUT my penn spinning reels, the 650's S and SS's use to surge and the drags did NOT impress me. I sent them in and even after service they seemed uneven. And then Penn made a decision to stop making live line spinners. And the ones I had were crud. I sold them all. And now I can comment on Shimano customer service. Do you think they are better?

So is the reel worth 35 to 50 (more) to you now?
I have some 650 ss and love them. Go figure.
i do baby them though. Clean after every trip. Donít leave the outside over night.
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Old 06-07-2019, 06:36 AM
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The reason why they can't give you a straight answer is because they don't have the reel in front of them. Why not just send it in? Will $13 worth of shipping kill you? That reel looks like it's been ridden hard and put away wet, but if you send it in, you may be surprised to find it returned with your spool and handle on new reel body..... Ask me how I know.
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Old 06-07-2019, 06:46 AM
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I am done with Penn after my last spinning reel purchase. Damn thing is hard to reel because Penn packed it full so of grease.
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Old 06-07-2019, 07:29 AM
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Originally Posted by Fish'nFool View Post
I am done with Penn after my last spinning reel purchase. Damn thing is hard to reel because Penn packed it full so of grease.
Funny, we do that on purpose to make them ďwater resistantĒ in the surf, go figure.
I have several penn reels that are older than I am and I beat the crap out of them.



OP: looks like you cracked a reel foot, order a new frame, replace that part, and be back in the game. A new frame is $13 lol, no brainer to me to fix it!!
If youíre not handy or good with reels, send it out to any shop that deals with penn (or Penn themselves) and they should be able to fix it up for you, I would guess whatever their service charge plus an extra $13 for the new frame and youíd be good to go.
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