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How good is Pennís Warranty- My Reel Cracked.

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How good is Pennís Warranty- My Reel Cracked.

Old 06-07-2019, 07:36 AM
  #21  
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I guess I just don't get this one man. They're not going to tell you they're going to warranty a reel until they look at it. The fact that they're considering a warranty in the first place on a reel that's way past their warranty coverage is pretty nice. Reel seats usually fail because they're stepped on or kicked. They want to make sure it's not a clear case of abuse. But then you want to complain about the shipping fees. Do you think the reel is going to magically make it to their door for free? Then, make it back to you for free? Besides, if the reel makes it to them and it turns out its junk, you won't need to pay the return shipping since it's not worth repairing anyway.
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Old 06-07-2019, 04:42 PM
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Update: I posted pics of the reel on Penn's facebook page and my experience up to this point with them. I was called by the Service Manager shortly after. However I missed his call and didnt check my messages until 7:30pm today. I called him back after hours and shortly after leaving him a message I received a text from his personal cell phone. He apologized for having been given the run around and said he is approving for it to be taken care under warranty. He said to ship to his attention and he will personally have it back to me ASAP. The power of social media can sometimes be a blessing.
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Old 06-08-2019, 07:58 AM
  #23  
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You would have gotten the same result if you had followed our advice. And spared us the drama
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Old 06-08-2019, 09:05 AM
  #24  
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I had a Lethal100 do the same thing. I sent it into FinNor and they sent me a brand new one. It wasnít few months old and the third time using it and it was a common failure on that reel.

Yours was out of the warranty period. At that point I expect to replace parts myself, especially on a mid level reel.

https://www.mysticparts.com/PennPart...SSV6500LL.aspx

for future reference
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Old 06-09-2019, 04:22 AM
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Get a shimano problem solved...Penn=junk imo
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Old 06-09-2019, 06:36 AM
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Originally Posted by arczr2 View Post
Get a shimano problem solved...Penn=junk imo
For the most part I have to agree with you. The Penn Torque, International and US Senator still appear to be quality reels. The rest of Penn's line appear to be reels made to a particular price point without much consideration to quality.
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Old 06-09-2019, 07:13 AM
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The squeaky wheel got the grease. Good Job
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Old 06-09-2019, 09:29 AM
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send it back to Philadelphia. No receipt needed. They will send you a new reel.
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Old 06-09-2019, 07:45 PM
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Originally Posted by arczr2 View Post
Get a shimano problem solved...Penn=junk imo
Most shimano is junk too try getting parts years later your fucked
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Old 06-10-2019, 09:04 AM
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Originally Posted by b1gdog83 View Post
Update: I posted pics of the reel on Penn's facebook page and my experience up to this point with them. I was called by the Service Manager shortly after. However I missed his call and didnt check my messages until 7:30pm today. I called him back after hours and shortly after leaving him a message I received a text from his personal cell phone. He apologized for having been given the run around and said he is approving for it to be taken care under warranty. He said to ship to his attention and he will personally have it back to me ASAP. The power of social media can sometimes be a blessing.
Originally Posted by AttaBOY_fishing View Post
The squeaky wheel got the grease. Good Job
I totally get the squeaky wheel thing and absolutely agree this is why you got the warranty handled... But in this case I don't think that's right. Its out of warranty, and you weren't willing to put up a few dollars for Penn to look at it in house and consider warranty replacement. Honestly this seems wrong to me. Feels more like a case of a customer being in the wrong. So great job getting something free, but trashing the companies reputation in the process on tht and fb does not seem to be the right way to handle this
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Old 06-10-2019, 09:56 AM
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Google mysticparts.com they sell the housing for that reel for less than $14.00 So with shipping probably around $20.00. Lots of tutorials on how to rebuild them. Visit alantani.com for help
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Old 06-11-2019, 01:22 AM
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Originally Posted by flatsfactory View Post
I totally get the squeaky wheel thing and absolutely agree this is why you got the warranty handled... But in this case I don't think that's right. Its out of warranty, and you weren't willing to put up a few dollars for Penn to look at it in house and consider warranty replacement. Honestly this seems wrong to me. Feels more like a case of a customer being in the wrong. So great job getting something free, but trashing the companies reputation in the process on tht and fb does not seem to be the right way to handle this
I was not against paying for shipping and their $10 fee if they were going to fix it. I simply just wanted an answer before I wasted shipping cost there and back to find out I was out of warranty. I would of been fine if they simply said no and I would just buy the part and fix myself. My problem was not being given a straight answer. The receptionist seemed clueless and kept talking in circles. Regardless the reel foot should not break within 1.5 years.
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Old 06-11-2019, 02:02 AM
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IMO the reel broke because it is more Chinese made junk just like many of the products that we buy today. "New and Improved" usually isn't.
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Old 06-11-2019, 07:10 PM
  #34  
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Penn is usually pretty good especially if they find out they had a QC issue. Another friend had several reel parts break 2-3 years after he bought them. Penn sent him the parts NC since they said there were past issues and also started the new parts do not have those issues. Good deal IMHO.

That said china products are not on the same par as the older USA stuff.
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Old 06-11-2019, 07:43 PM
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Originally Posted by flatsfactory View Post
I totally get the squeaky wheel thing and absolutely agree this is why you got the warranty handled... But in this case I don't think that's right. Its out of warranty, and you weren't willing to put up a few dollars for Penn to look at it in house and consider warranty replacement. Honestly this seems wrong to me. Feels more like a case of a customer being in the wrong. So great job getting something free, but trashing the companies reputation in the process on tht and fb does not seem to be the right way to handle this
I agree. It smacks of "extortion by social media" to me. I have seen business owners jump through all kinds of hoops to avoid a threatened--but completely undeserved--bad review or other negative social media exposure. It would never occur to me to even ASK for a company to replace a product that by all measures was out of the original warranty period, especially for a sub-$15 part. Geez.

I guess I am just less entitled to such things than other (very special) people are.
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Old 06-11-2019, 07:49 PM
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Originally Posted by thefishingsailor View Post
I agree. It smacks of "extortion by social media" to me. I have seen business owners jump through all kinds of hoops to avoid a threatened--but completely undeserved--bad review or other negative social media exposure. It would never occur to me to even ASK for a company to replace a product that by all measures was out of the original warranty period, especially for a sub-$15 part. Geez.

I guess I am just less entitled to such things than other (very special) people are.
Amen
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