The Hull Truth - Boating and Fishing Forum

The Hull Truth - Boating and Fishing Forum (https://www.thehulltruth.com/index.php)
-   Shurhold Industries (https://www.thehulltruth.com/shurhold-industries-147/)
-   -   Shurhold 272 Scrub Brush (https://www.thehulltruth.com/shurhold-industries/1052244-shurhold-272-scrub-brush.html)

jmbaker3 12-14-2019 05:08 PM

Shurhold 272 Scrub Brush
 
I have your hand scrub brush which has fallen apart... the bumpers on both ends have broken off. Went on Amazon looking and noticed someone had posted a picture of the same problem ????

CaptSamShurhold 12-16-2019 09:10 AM

Hey jbaker3,

If our customers have problems with our products, we do our best to make it right. Send me a PM with a picture of the brush attached and I'll send you a new one at no charge to you. I hope that's satisfactory. Waiting on your PM.

jmbaker3 12-16-2019 09:16 AM


Originally Posted by CaptSamShurhold (Post 13189246)
Hey jbaker3,

If our customers have problems with our products, we do our best to make it right. Send me a PM with a picture of the brush attached and I'll send you a new one at no charge to you. I hope that's satisfactory. Waiting on your PM.

1st class for sure...will do

jmbaker3 12-16-2019 09:54 AM


Originally Posted by CaptSamShurhold (Post 13189246)
Hey jbaker3,

If our customers have problems with our products, we do our best to make it right. Send me a PM with a picture of the brush attached and I'll send you a new one at no charge to you. I hope that's satisfactory. Waiting on your PM.

never mind. Looks like it is someone else's brush... sure is identical. Thxs anyway.. by the way this did have a front bumper that went overboard. Sorry for the confusion.
https://cimg5.ibsrv.net/gimg/www.the...f5ce547d87.jpg

CaptSamShurhold 12-16-2019 09:59 AM

No worries! Well, the offer still stands if one of our brushes breaks on you! Good luck!

jmbaker3 12-22-2019 08:23 AM


Originally Posted by CaptSamShurhold (Post 13189401)
No worries! Well, the offer still stands if one of our brushes breaks on you! Good luck!

sorry guys...it is your brush.

CaptSamShurhold 12-23-2019 11:42 AM


Originally Posted by jmbaker3 (Post 13206055)
sorry guys...it is your brush.

I'm sorry, we've never sold the exact brush in the picture. Our scrub brush has always used blue bristles and doesn't have that name molded into the handle. I don't know who manufactures the one in the picture.
https://cimg7.ibsrv.net/gimg/www.the...96bde38630.png

jmbaker3 12-23-2019 01:00 PM


Originally Posted by CaptSamShurhold (Post 13209022)
I'm sorry, we've never sold the exact brush in the picture. Our scrub brush has always used blue bristles and doesn't have that name molded into the handle. I don't know who manufactures the one in the picture.
https://cimg7.ibsrv.net/gimg/www.the...96bde38630.png

Well... I just replaced it off of amazon... it did have the blue bristles but they over time have faded out... it too has the imprint on the top and blue bristles and bumpers. I'll send a pic of it later...it's on the boat. Not sure who is doing the fulfilling...Here is the wrapping...
https://cimg1.ibsrv.net/gimg/www.the...9116bffb0.jpeg

https://cimg7.ibsrv.net/gimg/www.the...a79dd7b394.png
...and what's left of the the old brushes blue bristles
https://cimg8.ibsrv.net/gimg/www.the...30e5151b86.jpg

jmbaker3 12-23-2019 01:14 PM

Hey Boss... not trying to make a federal case out of this, but a simple google of your product and Shazam... up pops what I got under your name, same one that failed and same one I bought thru amazon, the bristles have faded via using mildew products etc. ..... https://www.svb24.com/en/hand-brush-...fort-grip.html


https://cimg4.ibsrv.net/gimg/www.the...b99938b0d2.png


jmbaker3 12-23-2019 03:06 PM

Ok Sam... here is the new brush purchased thru Amazon with your label on it... exactly like the one that failed. Yes the bristles are no longer blue on the older brush...but from wear and tear. If you still feel this is not yours I can go on Amazon and review it as a fake, a knock off... thank you. Also again here is the link to your product by a different retailer showing the exact same handle information. https://www.svb24.com/en/hand-brush-...fort-grip.html

https://cimg2.ibsrv.net/gimg/www.the...7ccf4e5fd.jpeg
https://cimg5.ibsrv.net/gimg/www.the...eabcf17f9.jpeg
https://cimg6.ibsrv.net/gimg/www.the...0162581bf.jpeg
https://cimg7.ibsrv.net/gimg/www.the...abda00e00.jpeg

jmbaker3 12-24-2019 06:11 AM

West marine
 
West Marine. Iron Grip logo appears as well
https://cimg6.ibsrv.net/gimg/www.the...4312832233.jpg

CaptSamShurhold 01-02-2020 11:05 AM

Man, I'm hiring you if I ever need any detective work done! I'm sorry that I wasn't here to respond to your messages, but I was offline for the holidays to spend some time with family. Your right and I made the mistake of not recognizing that the bristles in the first picture were faded blue. I assumed they were naturally white at first glance. Yes, that's our brush. The "IRON GRIP" is a variance in the product that I was unaware of. Either way, I wish I could have offered you a new one as opposed to you purchasing a replacement off amazon. If you'd like, I can offer you a $10 credit to our online store to redeem the cost of the brush towards a new item. Let me know if that works for you.

Regardless, sorry for giving you the bad information at the start. I'll be bringing the product failure info to our R&D team. Happy New Year to you.

jmbaker3 01-02-2020 04:34 PM


Originally Posted by CaptSamShurhold (Post 13232393)
Man, I'm hiring you if I ever need any detective work done! I'm sorry that I wasn't here to respond to your messages, but I was offline for the holidays to spend some time with family. Your right and I made the mistake of not recognizing that the bristles in the first picture were faded blue. I assumed they were naturally white at first glance. Yes, that's our brush. The "IRON GRIP" is a variance in the product that I was unaware of. Either way, I wish I could have offered you a new one as opposed to you purchasing a replacement off amazon. If you'd like, I can offer you a $10 credit to our online store to redeem the cost of the brush towards a new item. Let me know if that works for you.

Regardless, sorry for giving you the bad information at the start. I'll be bringing the product failure info to our R&D team. Happy New Year to you.

No sweat. We're all good. I enjoy a challenge. lol. Happy New Year


All times are GMT -7. The time now is 03:18 AM.

Powered by vBulletin® Version 3.9.3.8
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.