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Great support from Gil and Garmin! screen delamination.

Old 03-10-2019, 05:36 PM
  #1  
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Join Date: Jul 2013
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Default Great support from Gil and Garmin! screen delamination.

I needed to send my 7607xsv back to Garmin support for a screen de-lamination. See photos. Garmin wanted the original receipt. I didn't have it. I purchased the unit in 2015. I contacted Mr. Travis and he supplied me a duplicate receipt. He also assisted with the Garmin repair. Garmin sent me a reman at no cost. The turn around time was about 1 week. The reman unit looks perfect! Thanks Gil and Garmin for the awesome customer service!


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Old 03-11-2019, 06:01 AM
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Considering you were 2 years past the original 2 year warranty period, a very postive outcome.
I have outfitted 3 differnt boats for myself and my son with Garmin units, and Gil has been instrumental in making sure we had a smooth transaction and most importantly his after the sale support has been invaluable.
Gil was able to get me a unit that was 22 months out of warranty fixed for me at no cost....that type of after the sale service is invaluable.
And Garmin's support also top notch.

Last edited by ljid; 03-13-2019 at 01:15 PM.
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