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Suzuki Outboard Linked to NSS EVO3 Issue

Old 12-09-2019, 12:55 PM
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Default Suzuki Outboard Linked to NSS EVO3 Issue

Just got a new skiff and it has a Suzuki 60 interfaced with the new gateway connect to the Simrad NSS9 Evo3.

System is sweet and gives me all the data I am looking for. However, I am having one "issue' thats a bit of a pain. Once I get to a fishing spot and shut off the engine, after awhile I get a message on the Simrad saying something to the affect that its has lost the gateway connection. The only way I can figure out how to get it back is to turn the Simrad off then back on then turn on the key to the engine. Then the Suzuki icon pops right back up on the main screen. But then the Simrad also wants to start a "new" trip so all my trip intel for the day is messed up.

It takes a while before it does this so not sure if its an automatic thing or a way to change a setting on the Simrad. But it seems like it should'nt turn itself off just because the engine has been turned off for awhile.
Old 12-09-2019, 02:48 PM
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You are losing gateway connection because you turned engine off and lost power to that gateway, you should be able to turn key off to kill motor and then turn key right back on. I am not 100% on this but that should keep gateway on and tracking. Otherwise I would reach out to simrad and see there recommendation.
Old 12-12-2019, 06:07 PM
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Mike, I am wondering if this is a software issue with the new Connect gateway cable?

My reasoning is that the “standard” interface cables also obviously lose connection with the network when the engine is turned off.... and then immediately re-establish connection in a seamless fashion when the key is turned back on.

In Steve’s case, it seems that when the engine key is turned back on, the network connection back to the Simrad is not re-establishing, as you would expect it would.

Any thoughts? Seen or heard of the same thing happening in other installs of the new cable?

I suggested a interim workaround to Steve - to do an auto-select for data sources on the Simrad when the engine is tuned back on. Havent heard back as to whether that worked to get things playing nice again or not.

I also wonder whether a reload of the Connect cable software might be worth a shot?

Also it occurs to me that I didnt ask Steve if his Simrad is updated to the latest available software version...

Steve - that would be worth checking. Do a backup of all your waypoints and settings, download an then install the software update, and (IMPORTANT) then do a hard reset of the Simrad (that wipes all user data so VIP to donthat backup first before installing any software updates). If you confirm that you have the latest sw already, do the backup of waypoints and settings, and then do the hard reset. This clears out all old sw files and can help to fix weird problems like this.

So Steve - my suggestions, in sequence, are:
1. Check the Simrad software is up to date, and if not, update it as above. If it is, just do the backup as described earlier and then to the hard reset. Google how to hard reset pypur model Simrad and you will discover how to do.

Then test and see if that solves the problem.

2. if that doesnt work, download the connect cable sw from this link:
Suzuki | Lowrance

And save it to a suitable micro sd card (no greater than 32GB size). Put it into the Simrad, turn the engine key on, then in the Simrad menu, locate the files/storage area and find the Sd card, select the comnect cable software file, and select upload. Should see a progress bar as it uploads. When it finishes you should go back in and check/redo the config steps that you did when the cable was first installed, eg treat it as a fresh cable installation.

Then test that, after crossing your fingers, eyes etc 😂.



Last edited by Moonlighter475; 12-12-2019 at 06:15 PM.
Old 12-13-2019, 02:38 PM
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Update:

So I updated the software to the latest version and did a hard reset.

Restored all my data and got all my units, etc back the way I like them.

The only thing that got all messed up is my Instrument page. I can't seem to find the vessel setup like my manual shows????

Tomorrow I'll be running the skiff and see if I still have the problem with the gateway not reconnecting once i start the engine.

Thanks for the help guys,

Steve
Old 12-14-2019, 04:01 PM
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Well the fixes did not correct the issue. However, I did discover that if you turn the Simrad off then back on to re enable the Suzuki gateway that you get a message asking if you are starting a new trip or want to continue the current trip which is fine. That keeps the trip intel good for the day.

But I still can't figure out how to get the "vessel' page setup for my instruments. I know it can be done because it was set up that way when I picked up the boat. But that isn't one of the options I get when I get on the menu for the instrument page. I can do "basic", engine, or navigation. And none of those show the gauge array that the vessel version shows????
Old 12-14-2019, 10:31 PM
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I could be wrong, but if the fix was to turn the key back in the on position to keep the gateway running wouldn't that keep the ecm and hours meter going on the motor even though your not running?
Old 12-16-2019, 01:08 AM
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Vessel setup is done in the fuel menu.

although, what that has to do with the instruments page is beyond me.... perhaps you need to explain exactly what you mean.

Also, did you try doing the auto-select data sources after stopping the engine instead of tirning the Simrad on and off, as I suggested?
Old 12-16-2019, 01:09 AM
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Originally Posted by ddd252 View Post
I could be wrong, but if the fix was to turn the key back in the on position to keep the gateway running wouldn't that keep the ecm and hours meter going on the motor even though your not running?
No, the engine hours recorded by the ecu are only hours when the engine is actually running. The ecu is smarter than that!
Old 12-16-2019, 01:19 AM
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Originally Posted by ifsteve View Post
Well the fixes did not correct the issue. However, I did discover that if you turn the Simrad off then back on to re enable the Suzuki gateway that you get a message asking if you are starting a new trip or want to continue the current trip which is fine. That keeps the trip intel good for the day.

But I still can't figure out how to get the "vessel' page setup for my instruments. I know it can be done because it was set up that way when I picked up the boat. But that isn't one of the options I get when I get on the menu for the instrument page. I can do "basic", engine, or navigation. And none of those show the gauge array that the vessel version shows????
​​​​​​

Bottom line: I think its likely to be a fault in the Connect cable software. It should not need to have the display turned on and off in order to be recognised every time. I suspect that on FBW engines where the key stays on all day, that is the reason why they dont lose comm’s.

MIKE I think Suzuki needs to be made aware of this issue. The standard interface cables reconnect seamlessly after the engine is turned off, this one should too.
Old 12-16-2019, 06:05 PM
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So talked to Simrad Tech Support today.

1. They do not know why I can't get the Instrument Page to show all the options. I only have the menu choices of Basic, Engine, Navigation and one other I cant recall. The support guy shows all those PLUS Legacy 1, Legacy 2, and Legacy 3. He had me do a soft restart and that did not show me those options. So he was running that up the chain???

2. I also asked him about why when you setup your system to automatically start a new trip in Trip Intel why it also automatically starts to record a new track. I want trip intel but do not want tracks and there is no way to unclick the record button to shut it off.

3. Also told them about the problem losing link with the Suzuki when the engine has been turned off for awhile. They also are running that up the chain as they had not heard that yet.

Oh how I love electronics....lol.....

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