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Awesome Service!

Old 03-31-2016, 12:03 PM
  #1  
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Location: Masaryktown, Fla.
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Default Awesome Service!

This is a big shout out to Eric at New Wire Marine..

Eric's great customer skills helped me work my way through the replacement of my current switch panel.

I had already had International Marine make my new panel while they were doing some other work for me. I had a handful of switches that I bought from a forum member who never did use them. They were bought from New Wire.

Unfortunately, the switches I bought did not have provisions for backlighting. When I called Eric he had me look at the terminals on the switches. They would not work for me.

All of this happened Tuesday, so I now have a switch panel apart and no switches I can use, as well as more switches than I need.

He gave me the go ahead to send in the ones that would not work for credit toward the new ones. He also had them jump on the order and this afternoon a box showed up with all my new switches along with the custom engraved switch covers!

Fantastic service and very good attention to detail.

Hopefully i can include them in some other projects on down the road!
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Old 04-16-2016, 09:53 AM
  #2  
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Originally Posted by triumphrick View Post
This is a big shout out to Eric at New Wire Marine..

Eric's great customer skills helped me work my way through the replacement of my current switch panel.

I had already had International Marine make my new panel while they were doing some other work for me. I had a handful of switches that I bought from a forum member who never did use them. They were bought from New Wire.

Unfortunately, the switches I bought did not have provisions for backlighting. When I called Eric he had me look at the terminals on the switches. They would not work for me.

All of this happened Tuesday, so I now have a switch panel apart and no switches I can use, as well as more switches than I need.

He gave me the go ahead to send in the ones that would not work for credit toward the new ones. He also had them jump on the order and this afternoon a box showed up with all my new switches along with the custom engraved switch covers!

Fantastic service and very good attention to detail.

Hopefully i can include them in some other projects on down the road!
Glad we could help! Thanks a ton for posting this shout out!
-Eric
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