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Garmin 4KW xHD Paint Chipping

Old 02-23-2021, 04:41 PM
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Default Garmin 4KW xHD Paint Chipping

I have the 4KW xHD open array and the paint is chipping on the array housing and I have had water intrusion issues. Unit is a 2015. I see you sell refurbished units. Do you refurbish units or have any recommendations for remediating these types of issues?

Thanks!
Old 02-24-2021, 06:55 PM
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Hello,

We are certainly familiar with the paint issues on these and while we do refurbish the pedestals to prep for sale, we do not sell the refurbishment as a service at this time. When I talk to people interested in a Garmin radar, the first thing I say to them is that if budget allows, buy a new XHD2. Garmin's GMR404 and their XHD series were the first and second generation open array marine radar Garmin has ever made...ever. They have learned lessons along the way and in my opinion, each generation is a little better than the last both in terms of performance and reliability.

Let's say Garmin did support the XHD, I think the flat rate on the 4kw open was around $1400-$1500, so you would pack it, pay $100 to ship it to Garmin, they would fix it, send it back, and you would still have an XHD radar with a 90 day warranty.

Another option would be to buy a 4kw XHD radar replacement pedestal from us if we had it - this option would be around $1800 with the trade in - we don't have anything at this time but even if we did, you would still have an XHD radar with a 90 day warranty.

Here's what we suggest...let us sell you a 4kw XHD2 pedestal, brand new, for $3199.99, we will send you a label, and when we get your old pedestal from you, we will mail you a check for $500. This sets you back $2700 but gets you a better radar with a full 2 year warranty.

If you had anything other than a 4kw (6kw, 12kw) the cost differences start become much more significant and it is a more difficult decision (in my opinion) to justify buying new for $5k when used is half the price, but the 4kw is the odd-ball-out. Your XHD antenna and cabling will work on the new radar, you'll just eliminate the power supply.

If you're interested in going this route, or if you want us to contact you when a used radar becomes available, please send an email to Max.S@Maxmarineelectronics.com or call 754-220-6565 to discuss.

I hope this helps you and others in your situation.

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