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Garmin Screws To Echomap Chirp Customers

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Garmin Screws To Echomap Chirp Customers

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Old 07-22-2018, 07:24 AM
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Default Garmin Screws To Echomap Chirp Customers

With the introduction of Garmin's Panoptix "live sonar" just a few years ago, the future of sonar was on the cusp of momentous change. As fishing legend Bill Dance so eloquently proclaimed in the Sons Of Anarchy parody commercial, "Y'alls sonar is just history!".

While the screen image was reminiscent of the blotchy pixelated
images of 1980's-era LCD fish finders, it was indeed "Live". Combined with good eyesight and the ability to not blink very much, one could, in fact, see one blob or streak on the screen (a fish) move towards another blob or streak on the screen (your lure).

As rudimentary as this initial offering was, it offered an entirely new dimension in being able to watch a fish move towards, or away from, your lure. This would a huge benefit to the trolling and drop-shot crowds, if not all anglers.

Like many, recognizing the great potential, I soon hunted down the best deal I could find on an Echomap Chirp 93sv. It was what i could afford and it was "Panoptix compatible". When Myself and some friends made our purchases, i predicted that panoptix 2.0 would probably offer more "chirp-like" images, but at least we would be ready and "compatible" when that new version eventually and inevitably would arrive.

Call me a prophet, my prediction has now been confirmed with the soon-to-be-released 2018 ICAST award-winning Panoptix Live Scope. Gone are the days of blotchy decades-old looking images of Panoptix 1.0.

Introducing the clearer "chirp-like" image of Live Scope, where fish look like fish and divers look like, well, human beings flailing their arms and legs towards the surface (as depicted in the newest Panoptix commercial).

With my vision and dreams of life-like real-time sonar a reality, was it finally time to pull the trigger and buy into this new technology? We could hardly wait to hook up the new Live Scope system to our Echomap Chirp 93sv "Panoptix compatible" units, via the "dedicated Panoptix" ethernet port on the back of our units (quick release brackets). Look out fish, here we come!

Not so fast!

In fact, after researching the new Live Scope system, I failed to see my heavily-advertised, mass-marketed "Panoptix compatible" Echomap Chirp 93sv with "dedicated panoptix" ethernet port, listed in the list of compatible units. How could this be, I wondered? Must be some kind of mistake, right? After hours of internet research and, finally, a call to Garmin customer support, the nightmare reality began to sink in.

The dirty rotten scoundrels at Garmin screwed us, but good!!!
They lured us in like fish in a barrel. They sweetened the pot by offering a taste of their newest tech in the "working man's" price point tier of the Echomap Chirp series. And just like thieves in the night, they used our $1000-plus investments to finance their Panoptix 2.0 project and are now saying "thanks all you Chirp-suckers. So sorry. Better luck next time."

How's that for a slap in the face? Thanks a lot, Garmin!

So far, I have had no success, trying to find out what the difference is between the "Chirp" and "Plus" series, specifically relating to panoptix. They have the same resolution. They both have the ethernet port. Mine specifically is defined as a "dedicated Panoptix" port. The Plus has touch screen. Is that the key" Is that the answer?

A call to Garmin customer service yielded no answers, other than, after putting me on hold and "looking into it", the guy says, "your unit is not on the list".

So here we are, fellow Chirp-suckers, feeling greatly disenfranchised by Garmin, who, thus far, has failed to provide the reasons for putting the screws to God-knows how many Echomap Chirp customers around the globe.

When Garmin marketed the Echomap Chirp series as "Panoptix compatible", in effect, they offered an invitation to join them in this wonderful new technology, to hop on-board and take a ride into the future with them, as they explore, improve and offer exciting new features for us to enjoy. This is, in essence, an implied intrinsic contract between company and customer.

Garmin has breached that contract. It will be interesting to see what happens next....
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Old 07-22-2018, 07:33 AM
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Two whiny threads about the same thing? No one in the other thread agreed with you. Technology changes rapidly. You bought an entry level unit that is not known for expandability. Stop whining. Delete this thread.

Last edited by Amity83; 07-22-2018 at 07:44 AM.
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Old 07-22-2018, 07:41 AM
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Panoptix Live is not what I would describe as Panoptix 2.0, it's something different based on scanning sonar.

​​​​​I'm sure we will see a Panoptix with improved resolution based on the same concepts as first generation, just with much more channels.

I'm impressed you managed to find out your unit is not compatible after hours of research and a phone call to Garmin, it took me less than one minute to find the compatability list when I checked earlier this week
​​​

As I wrote in an answer to a similar rant a few days ago, you bought a budget model, if you had bought a top model and it hadn't been compatible I would have understood the frustration. But for a budget model nothing which is not required at the time of releases is included, it's all about reducing the cost. I suspect it's processing power or memory which is the limiting factor

BTW, I'm a Simrad guy so I find these posts rather amusing
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Old 07-22-2018, 07:47 AM
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Excuse me. I hear what you are saying. I am NOT a whiner. I am making a point. That is all. And i want Garmin's attention. I want the "hull truth" as to why the Chirp units cannot have Live Scope. and until I get Garmin to answer that question, you will probably see this same post in many forums. Sorry if my rights annoy you.
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Old 07-22-2018, 07:53 AM
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Originally Posted by thebassinguy View Post
Excuse me. I hear what you are saying. I am NOT a whiner. I am making a point. That is all. And i want Garmin's attention. I want the "hull truth" as to why the Chirp units cannot have Live Scope. and until I get Garmin to answer that question, you will probably see this same post in many forums. Sorry if my rights annoy you.
You must realize how ridiculous you sound.

Live scope is not going to be enabled because of your complaining. Garmin is not going to gift you a live scope compatible display. Garmin owes you no explanation. If you choose to switch to another brand due to this disappointment, Garmin will shed 0 tears for you. Some people just like to be victims but this forum is not the place for that.

"my rights" LOL
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Old 07-22-2018, 07:58 AM
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I understand how life works, friend. I am not here to criticize, make fun of or to get in the way of anyone on this forum, including you. Can you say the same?
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Old 07-22-2018, 09:24 AM
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Garmian cannot build a display that will be "future ready. This goes with everything. My old GMC trucks came with heated seats, but not cooled. But God damnit they came and invented it!!!! How dare GM not make a cooling seat system that will retrofit into my old ride.

this goes with everything....TV, Computers, cars, even refrigerators. Its call advancement in technology and to be on the newer end of the spectrum you have to pay.
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Old 07-22-2018, 09:41 AM
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This is the same reason I went with their flagship 7600 series years ago. They were way overbuilt for a reason and have been compatible with the latest hardware and software as it came out. I know this compatibility will eventually end but so far I have been more than thrilled. My last MFD was a 3200 series and at the time was the flagship model that served me very well for 10 years. I’m a working Joe like most fishermen but know going economy on electronics never pays off over time.
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Old 07-22-2018, 09:54 AM
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Comon' man, seriously?
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Old 07-22-2018, 10:48 AM
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Kmoose, I agree with you. Salmonbum, ditto. I know, and accept how technology works. My chirp 93sv serves me well. Heck, i fish in 3 feet of water 95% of the time so it's not like I really need it. Panoptix is a "luxury" item for me. But I wanted to be ready for the Panoptix future. In a way, Garmin led me to believe that I was doing just that. From some of the responses, people think I'm just whining and complaining that i can't get Live Scope on my Chirp unit. They're missing the point. This is NOT about feeling passed by with new technology. This is more about feeling misled. Whether the initial version of panoptix was called A, B or C is irrelevant. And whether the 2nd version of Panoptix is called D, E, or Live Scope, it is still being called Panoptix, which is what I bought into. If Garmin was not calling Live Scope "Panoptix", I would not have given it a second thought. I may have been disappointed for a half a second, but like many have said and I, myself agree, that's the world of technological advancement in which we live. I have no problem with that. i love that! So I hope everyone can begin looking at this under a new prism.
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Old 07-22-2018, 11:30 AM
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I would like to apologize for the snide comments made by some forum members. I can see that you are trying to be a respectful forum member, who is only trying to raise awareness, make a point or whatever. You seem be be a thoughtful, intelligent and eloquent person. And you do raise some interesting points. Truth in advertising, ethics, integrity, corporate responsibility, just to name a few that popped into my head as I read your posts. Anyway, I just wanted you to know that we are all not thugs on this forum. And who doesn't like a good "discussion"? Best of luck in whatever you are trying accomplish.
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Old 07-22-2018, 11:55 AM
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Originally Posted by 1Knocker View Post
I would like to apologize for the snide comments made by some forum members. I can see that you are trying to be a respectful forum member, who is only trying to raise awareness, make a point or whatever. You seem be be a thoughtful, intelligent and eloquent person. And you do raise some interesting points. Truth in advertising, ethics, integrity, corporate responsibility, just to name a few that popped into my head as I read your posts. Anyway, I just wanted you to know that we are all not thugs on this forum. And who doesn't like a good "discussion"? Best of luck in whatever you are trying accomplish.
Very kind of you to both register a new account to apologize for the rest of us heathens and hooligans and commiserate with all the abused first timers that come here for advice and fail to find like minded opinion.. Interesting first post choice and hill to make a stand not withstanding the sycophantic compliments to the OP. Not suspect at all.
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Old 07-22-2018, 11:58 AM
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So even if they did call it panoptix A, B or C you'd still be upset? The previous playstation reference applies well here. A game made for playstation 3 cannot be expected to run on Playstation 4. It might, but it doesn't have to to avoid pissing off customers. The fact is that when the unit was released and initially marketed it was (and is) compatible with Panoptix products. No where did it say nor imply "compatible with all future panoptix technologies"

Garmin is likely going to be running with the panoptix brand for the forseeable future and even 7600 models will probably lose support for future panoptix products at some point. Do you expect Garmin to re-brand panoptix entirely when compatibility with an old model is broken?

I understand your frustration with planned obsolecense, but that is just the way of things these days. Maybe it isnt even planned obsolecense, maybe the hardware in the echomap models simply cant run the new technology reliably. Garmin is not the first to do this and won't be the last.
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Old 07-22-2018, 12:01 PM
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Originally Posted by BackEastDon View Post
Very kind of you to both register a new account to apologize for the rest of us heathens and hooligans and commiserate with all the abused first timers that come here for advice and fail to find like minded opinion.. Interesting first post choice and hill to make a stand not withstanding the sycophantic compliments to the OP. Not suspect at all.
This is the second thread today on the same topic. OP created a new account to flame his ridiculous complaint. I took offense on the second thread especially after numerous people told him he didn't have a valid argument so he started a new thread.
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Old 07-22-2018, 12:40 PM
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Originally Posted by Amity83 View Post
This is the second thread today on the same topic. OP created a new account to flame his ridiculous complaint. I took offense on the second thread especially after numerous people told him he didn't have a valid argument so he started a new thread.
Just to note, my very pointed commentary was directed at 1Knocker. I had not planned on commenting on this topic, as my thoughts mirror many other. The idea that one new user registering to rant and then the second new account chimes in with that tone just seemed absurd. I will now unsubscribe from this thread as I see the OP as unable to understand reason.
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Old 07-22-2018, 12:57 PM
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From my friend, thebassinguy:

Wow Amity! I am new to social media. I did not know where to go to vent and to voice my opinions. I chose this forum, the Hull Truth, because I had searched it in the past while researching products that I was considering purchasing and it was helpful. So I came here first to see if any other Echomap Chirp owners felt as I do. I have tried to be respectful, even to you. I hear, understand and agree with everything you've said about how technology changes. Do you think I live in a cave? Since I first posted on this site, I have since gotten some assistance with my social media skills and am taking up my issues directly with Garmin, which is where I would have went first had I known how to do it. So you won't have me to kick in the teeth anymore. Instead of criminalizing people for just trying to get answers or who want to communicate with others, who may feel the same way, why don't look in the mirror so you can see how small you look when the only way you seem to be able to feel better about yourself is to crap on everybody else. I want to thank you so much for ruining my chance to hear from other Chirp owners, who "might" feel as I do. They may not and that's great. You can be certain I wouldn't crap all over them if they disagree, Wow, you are a piece of work.
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