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Speaker Help

Old 02-25-2015, 12:08 PM
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6 months ago I purchased some high end boat speakers from an online company, They work great, however one of the "tweeter" cones in the center is showing a rust stain on the cover. It still works but not sure for how long? It is under a manufacturers warranty for two years. I went back to online company they said go to manufacturer, manufacturer said we won't warranty because the place you purchased speakers from is no longer an authorized dealer. How was I to know they would loose their dealer abilities? Question since I have receipts, speakers were new in box, still with in 2 year warranty shouldn't manufacturer step up?
Old 02-25-2015, 01:43 PM
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Nope. If it wasn't purchased from an Authorized dealer, how would the manufacturer know whether or not it wasn't stolen, rebuilt, tweaked with or any other manipulation. How would they(the manufacturer) know whether or not you were given proper advice by the non-authorized dealer on how to properly install their product? That's what sucks about buying electronics online you never know what you're really buying and if it's wrong you don't have any recourse. Sorry about your situation, I've seen it so many times when people come into WM (after complaining about our prices) stating the same thing you are or even worse were sold equipment as new but in reality it was a repaired or re-manufactured item all sealed up.
You should always go to the manufacturer's website and look up their dealers or even call them and ask them before you buy online.
Old 02-25-2015, 05:16 PM
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Ive offered assistance via PM no reply
Old 02-25-2015, 08:45 PM
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Originally Posted by mahimahi99 View Post
Nope. If it wasn't purchased from an Authorized dealer, how would the manufacturer know whether or not it wasn't stolen, rebuilt, tweaked with or any other manipulation. How would they(the manufacturer) know whether or not you were given proper advice by the non-authorized dealer on how to properly install their product? That's what sucks about buying electronics online you never know what you're really buying and if it's wrong you don't have any recourse. Sorry about your situation, I've seen it so many times when people come into WM (after complaining about our prices) stating the same thing you are or even worse were sold equipment as new but in reality it was a repaired or re-manufactured item all sealed up.
You should always go to the manufacturer's website and look up their dealers or even call them and ask them before you buy online.
I respectfully disagree. If a company see fit to sell their product to whomever they should warranty it. The JL stuff on eBay had to come from the same place the JL stuff at an authorized dealer did.
Old 02-26-2015, 04:22 AM
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This is where the problem comes in. If your not buying from an authorized dealer listed on the manufactures website you will have no claim. Being an authorized dealer isnt just signing up. Manufactures are trying to protect the authorized dealers and they do this by clearly stating in the warranty what happens if not purchased from authorized channels.

A suggestion to fishenpursuit that I thought about after he and I spoke on the phone last night is to get back with the online store he purchased them from and to have him contact who he purchased them through.

A few bucks saved isnt worth the headaches.
Old 02-26-2015, 04:35 AM
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Originally Posted by fishenpursuit View Post
...manufacturer said we won't warranty because the place you purchased speakers from is no longer an authorized dealer.
The question is WAS the deal authorized at the time of purchase.... Then the warranty should be honored.


Regardless, I'd move on and not give my business back to the manufacturer.
Old 02-26-2015, 12:07 PM
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Sorry, there is something missing or something inaccurate about the information provided.
This is really simple.
'IF' the dealer in question was an authorized dealer at the time of the purchase, and 'IF' the serial numbers are the originals, and 'IF' the product in question was originally sold by the manufacturer to the same dealer in question, and 'IF' the other warranty qualifications are met, then the manufacturer should absolutely, positively warranty the product. But again, something here is likely being misunderstood or relayed incorrectly.
On another note, a given manufacturer has the right to determine their distribution. They want to ensure that the dealers are properly trained in the product and its application. It is the manufacturer's reputation that is at stake.
If a dealer is selling a franchised product that requires a formal dealer agreement without actually being an authorized dealer, then you are buying from a dishonest dealer. Don't blame the manufacturer if you sped through the intersection without noticing the stop sign.
On the flipside, if the transaction was purchased from a true authorized dealer at the time (including on-line dealer status if applicable) and ALL warranty qualifications are met, then stand your ground and press harder as you are fully entitled to warranty service.
If the dealer misrepresented himself as an authorized dealer at the time of purchase and is now unable to service the product then he is 100% accountable. In this case, you are entitled to a full refund. Unfortunately if a bogus dealer is out-of-state this can be more trouble than it's worth and you may never get fair treatment.
Old 02-26-2015, 05:12 PM
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The plot has thickened a little, speakers are 13 months old not 6 months, gonna keep pushing all parties involved and hopefully get a good result, but fishing season is here so I'm not gonna be held hostage for a speaker. It is a little annoying beings I spent good money so I wouldn't have problems so soon. I will keep everyone posted as to outcome. Thanks Brian for the call and advise.
Old 02-26-2015, 05:46 PM
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How did you pay for it? Paypal is good for this kind of stuff in terms of acting as a mediator in buyer seller disputes
Old 02-26-2015, 06:36 PM
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Originally Posted by fishenpursuit View Post
The plot has thickened a little, speakers are 13 months old not 6 months, gonna keep pushing all parties involved and hopefully get a good result, but fishing season is here so I'm not gonna be held hostage for a speaker. It is a little annoying beings I spent good money so I wouldn't have problems so soon. I will keep everyone posted as to outcome. Thanks Brian for the call and advise.
You are very welcome. Dont hesitate to reach me anytime
Old 02-26-2015, 06:52 PM
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Originally Posted by David Analog View Post
Sorry, there is something missing or something inaccurate about the information provided.
This is really simple.
'IF' the dealer in question was an authorized dealer at the time of the purchase, and 'IF' the serial numbers are the originals, and 'IF' the product in question was originally sold by the manufacturer to the same dealer in question, and 'IF' the other warranty qualifications are met, then the manufacturer should absolutely, positively warranty the product. But again, something here is likely being misunderstood or relayed incorrectly.
On another note, a given manufacturer has the right to determine their distribution. They want to ensure that the dealers are properly trained in the product and its application. It is the manufacturer's reputation that is at stake.
If a dealer is selling a franchised product that requires a formal dealer agreement without actually being an authorized dealer, then you are buying from a dishonest dealer. Don't blame the manufacturer if you sped through the intersection without noticing the stop sign.
On the flipside, if the transaction was purchased from a true authorized dealer at the time (including on-line dealer status if applicable) and ALL warranty qualifications are met, then stand your ground and press harder as you are fully entitled to warranty service.
If the dealer misrepresented himself as an authorized dealer at the time of purchase and is now unable to service the product then he is 100% accountable. In this case, you are entitled to a full refund. Unfortunately if a bogus dealer is out-of-state this can be more trouble than it's worth and you may never get fair treatment.
I guess I don't understand how the bogus dealer gets the product to sell in the first place. Some how all the stuff comes from the same place. The company makes profits on these sales. I don't see the company stopping these sales. All they do is say they won't honor a warranty. How convenient for them.

The only argument that makes sense to me is that the company wants their dealers to think there is value in being a dealer

It is beyond me how there is such a large market in some products that are supposedly on sold to dealers.

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