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Does warranty and customer service mean anything to Lowrance anymore?

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Does warranty and customer service mean anything to Lowrance anymore?

Old 09-29-2014, 08:51 AM
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Default Does warranty and customer service mean anything to Lowrance anymore?

I have an HDS-10 Gen 1 that was sent in by my dealer to Lowrance almost a year ago under warranty - after about 4 months, they sent back another unit with a damaged screen - the dealer returned it to them - have not heard anything back from them. I remember when their reputation meant something to them and their customers - not intending to turn this into a Lowrance bashing forum, I just want to know if anyone else has had similar issues and what you did to get results.
Old 09-29-2014, 09:01 AM
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For not intending to turn this into a bash fest you should did bungle that up. Let the bashing ensue...

On a serious note, I'd be happy to help you if you want to send me your RMA info to Lowrance. There are lots of self-proclaimed dealers for Lowrance/Simrad. All somebody has to do to say they are a dealer is to...well... say they are a dealer. Is your dealer actually listed on Lowrance's site? I suspect not, but you may surprise me. Just email me at jim@boemarine.com and I can go through the channels only available to authorized dealers to get you squared away.
Old 09-29-2014, 09:30 AM
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My last experience with them was GREAT for a change with a bad HDS12 which they replaced and I very promptly sold.

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