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Garmin 840XS software crash networking problem - solved but arrrghhhh!

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Garmin 840XS software crash networking problem - solved but arrrghhhh!

Old 09-09-2014, 08:14 PM
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Default Garmin 840XS software crash networking problem - solved but arrrghhhh!

Garmin 840XS software crash networking problem - solved but arrrghhhh!

Problem - Software Crash makes GCV-10 side-vu down-vu disappear and will not reconnect

Hardware Garmin 840XS with TM 150 transducer, GCV-10 with side-vu/down-vu

I purchased the chartplotter with transducers and GCV-10 down-vu/side-vu from THT member semperfifishing - transaction and delivery was GREAT!

I had the unit installed by a local marina, not thrilled with the amount of time they took nor with their ability to follow instructions (or at least to do what they said they would do) but it was operational. (poor transducer location, not connected to NEMA bus, really slow sloppy work in general)

Was installed in late June and all software updated to the latest available (2.50)

had it out for a few trips and knew I needed to adjust the side-vu/down-vu transducer location to get better results but was satisfied (for now) to have the TM-150 traditional chirp getting great results at slow speeds.

So here is the problem that happened.

Coming home and idling down the canal, my side-vu/down-view screen froze. Didn't think anything of it and removed the chartplotter display head from the boat overnight as I always do

before my next trip I had new fuel and oil lines installed (part of their run is alongside the transducer cable through the wire chase)

when I next hooked up the chartplotter and headed out for a trip, my GCV-10 wasn't showing up on the menus or combo screens, the traditional sonar screen was working fine

after the trip I did some diagnostics and found the GCV-10 box was showing a slow flashing red - manual says it means "unable to connect to network" and the manual advises "check connections"

short version - I spent hours checking the connections, pulled the transducer cable out and re-installed it, checked for damage that might have happened during the installation of the oil and fuel lines, etc

finally called tech support yesterday and found that there was a new version 2.70 software, downloaded it and updated all the components on the network this morning

that fixed the problem, it works again

So here is my irritation - I registered the product with my email address, the support page gives no indication that there were bugs in the 2.50 that could cause the problem I had, (an email might have been nice). I wasted hours and hours standing on my head fooling around with the connections, rebooting, trying something else, rebooting, etc. I couldn't imagine that a fresh update only a month old would have critical flaws in a product that has been out for sale for as long as the 840xs/GCV-10 combo has been

almost unbelievable is that tonight, just 24 hrs after downloading 2.70 - THERE IS A NEW frigging version 2.80????

Is this software so buggy that they are still rewriting the code every day??

tech support was not aware that there would be a new fix coming less than 24 hrs after we spoke or that version 2.50 could cause the problem I described. They merely stated that in order to proceed with the call, I would need to install the update

I really want to love this unit, but the sloppy install then this crash failure of the GCV-10 is a giant setback in my satisfaction overall. Obviously one has nothing to do with the other as far as cause.

Last edited by mm30; 09-10-2014 at 06:29 AM.
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