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Garmin 840xs problem??...Update...

Old 09-01-2014, 09:14 AM
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Default Garmin 840xs problem??...Update...

Put a Garmin 840xs on the Boat a month or so ago. Everything was fine...Updated to software version 2.70,Took the Boat out and all was good.Next time I fired it up,the Opening screen was Orange and where it comes up "Agree" It was Blue and not clear at all.Also when I go into screen colors,day or night,it does NOT give any choices other than day or night,nothing sub listed under them.

Go to the Depth Finder part to change colors and it lists the colors for the side scan...But will NOT change to them,It stays Orange.Have the GCV-10 and TM-150 also.That seems to Work o.k. I reloaded Version 2.70 again to day,Fresh and no change.I just haven't had time to call Garmin lately,Was wondering if anyone else has had this issue? Is it maybe a Software glitch or the "Orange" screen of Death...Thanks Guys!

Last edited by Lone Ranger; 09-24-2014 at 05:12 AM. Reason: Update...
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Old 09-02-2014, 06:07 PM
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Old 09-03-2014, 08:58 AM
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Have you checked your power source to see if you are getting the correct voltage? Or maybe trying a factory reset and see if there is a setting that got messed up. It sounds like if there is an orange tinge that there may be thermal damage, but I can't say for sure.

Have you called Garmin and asked them if this is a common problem?

Keith
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Old 09-03-2014, 03:41 PM
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Originally Posted by threeriversmarine View Post
Have you checked your power source to see if you are getting the correct voltage? Or maybe trying a factory reset and see if there is a setting that got messed up. It sounds like if there is an orange tinge that there may be thermal damage, but I can't say for sure.

Have you called Garmin and asked them if this is a common problem?

Keith
Voltage is fine for sure.The opening Screen that says Garmin when booting up is totally Orange.The "Agree" Box that comes up is like pixilated Blue.I am going to call Garmin,just haven't had any time.Did the Factory reset,Re-installed Version 2.70 with a Freash download.Still the same.Was trying to see if anyone else may have had a similar problem. I haven't used it that much since the install.Not a Happy Camper @ $2k plus...
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Old 09-03-2014, 03:49 PM
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Sucks but sounds like it failed. Did you try disconnecting it from the power? Kind of like you would do a internet router? (I don't know if that helps marine electronics)
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Old 09-03-2014, 06:10 PM
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Originally Posted by VanW View Post
Sucks but sounds like it failed. Did you try disconnecting it from the power? Kind of like you would do a internet router? (I don't know if that helps marine electronics)
Yep,Did that too.Actually,when I'm done cleanin' the Boat up at the end of the day..I shut all the Power down for the Boat..Will have to call Garmin next week when I have some free time..
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Old 09-05-2014, 01:58 PM
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O,k....Finally had time to call Garmin.Seems like I have a dead unit! Not happy about it..But I will say,Garmin's Customer support is GREAT! They are sending me a complete Brand New Unit,just as they come new with all cables and all!! But they do want me to take as much of the original Install out and send back..Not a quick job..And alot more work! That being said...Pretty cool they want everything back as I would think they would want it all to see if there is a problem anywhere in the complete setup.
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Old 09-05-2014, 02:25 PM
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Originally Posted by Lone Ranger View Post
O,k... But they do want me to take as much of the original Install out and send back..Not a quick job..And alot more work! That being said...Pretty cool they want everything back as I would think they would want it all to see if there is a problem anywhere in the complete setup.
Correct..they want the entire set up back to make certain as to what went wrong. etc.
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Old 09-24-2014, 05:19 AM
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Wanted to update the problem I had with my Garmin 840XS....Did everything you could do,Factory resets, updates, Power downs, etc. Called Garmin and they confirmed pretty much what I thought....A defective MFD.. They sent me a Brand New one and wanted everything back that I had installed to find out what went wrong with it. Thankfully it only came with a Power Cable as I wasn't real happy about pullin' and reinstalling everything!

Put the new unit in yesterday and all is well! I will say, Garmin's Customer service was top notch! Hope to get in the water to reset it all back up SOON!
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Old 09-24-2014, 06:54 AM
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Did you have to send back the transducer?
My 840 has lost sonar intermittently and the recent software update to 2.80 has made it worse. No sonar at all for periods of time, then it just starts working, then stops again.
GPS works fine.
I have the TM150 as well, but don't want to remove that if I have to send it back.
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Old 09-24-2014, 07:06 AM
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Originally Posted by CAP1 View Post
Did you have to send back the transducer?
My 840 has lost sonar intermittently and the recent software update to 2.80 has made it worse. No sonar at all for periods of time, then it just starts working, then stops again.
GPS works fine.
I have the TM150 as well, but don't want to remove that if I have to send it back.
No, Didn't have to send the Transducer back with the problems I had.Saw that the 2.80 upgrade came out and you have a problem since the upgrade??? I loaded 2.70 last night, Think I'll wait awhile to do the 2.80 to see if maybe there is a problem..
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Old 09-24-2014, 03:17 PM
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Originally Posted by Lone Ranger View Post
I had.Saw that the 2.80 upgrade came out and you have a problem since the upgrade??? I loaded 2.70 last night, Think I'll wait awhile to do the 2.80 to see if maybe there is a problem..
I was having intermittent loss of depth reading even before the update. I went from 2.60 to 2.80 and the sonar functioning has all but stopped. It worked after about 5 minutes when I was heading to pull the boat Monday afternoon, but still wasn't right, and never has worked correctly since the 2.80 update installed Friday. I tried a default/factory sonar reset but that didn't seem to make any difference.
I think it did not keep the previously set settings I was using before the update as best I can tell.
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