Notices
Marine Electronics Forum

Lowrance buyers beware

Old 06-17-2013, 10:42 AM
  #1  
Junior Member
Thread Starter
 
Join Date: Jun 2013
Posts: 4
Likes: 0
Received 0 Likes on 0 Posts
Angry Lowrance buyers beware

To anyone thinking of buying a Lowrance HDS Gen2 product beware. Here's why. Purchased a HDS5 Gen2 in 11/12. Used it 10 - 12 times no problems. During a tournament (06/01/13) unit goes to grey screen like an etch a sketch. After turing it back on it goes to a black screen. On 06/03 call to complain. Manny tells how to do soft and hard reboot. No help. Call back get Jonathan. He tells me to send in for warranty repair. "Oh by the way if your unit can't be repaired you can upgrade to HDS7 for $220.00". So I ask is this refurbished or a brand new unit, he says "NEWLY MANUFACTURED UNIT". I ask is that brand new and he says yes. So I agree to upgrade. Ship out old unit on my dime and the HDS7 arrives 06/14. Not bad still liking Lowrance. Well I open the box, no mounting bracket. Call Lowrance, while I'm on hold I start looking at the Newly Manufactured Unit a little closer and I notice that the Sonar and Power inputs have damage on the nuts and threads. Jonathan answers and I tell him that there is no mounting bracket. And by the way you told me this a brand new unit. He says no it's a newly manufactured unit. So I ask him to call this a brand new unit but he won't. So he tells me this a unit with all new parts and the case may be the only thing used.
Well I tell him about the damage and the likely hood of saltwater intrusion at the damaged threads. I also tell him that to mislead people so as to upgrade then give them a refurbished unit is pretty deceptive. So I tell him I am sending this refurbished unit back, credit my credit card, and Lowrance is paying shipping and send me an HDS5. That's settled but the can't find a brand new HDS5 anywhere in the country but he can send me a refurbished one. He can continue to search but he can't give me a shipping date. At this point I am so pissed. I agree to the refurbished one and mail out the HDS7 06/17. Long story short is buyer beware. Lowrance has trained their reps to be deceptive and will probably continue until negative publicity gets out.
Old 06-17-2013, 10:53 AM
  #2  
Senior Member
 
Join Date: Mar 2009
Location: Cruisin easy street on mud tires!
Posts: 1,530
Likes: 0
Received 33 Likes on 14 Posts
Default

Lots of complaints agai st Lowrance on here...un fortunately they all showed up AFTER I bought my unit. And Lowrance doesn't seem to care one bit about making it right. I will bash them until the end of time to everyone I speak with or until they fix...whichever comes first. DO NOT BUY LOWRANCE EVER!!!!! BUYER BEWARE!!!! UNITS AND UPGRADES ARE GARBAGE!
Old 06-17-2013, 12:32 PM
  #3  
Member
 
Join Date: Feb 2009
Posts: 75
Received 0 Likes on 0 Posts
Default

Originally Posted by davlan88 View Post
Lots of complaints agai st Lowrance on here...un fortunately they all showed up AFTER I bought my unit. And Lowrance doesn't seem to care one bit about making it right. I will bash them until the end of time to everyone I speak with or until they fix...whichever comes first. DO NOT BUY LOWRANCE EVER!!!!! BUYER BEWARE!!!! UNITS AND UPGRADES ARE GARBAGE!
Thanks for the info. I will certainly take it into account before my MFD upgrade. Lots of choices out there.
Old 06-17-2013, 12:35 PM
  #4  
Senior Member
 
Join Date: Feb 2010
Location: s. florida
Posts: 1,939
Likes: 0
Received 91 Likes on 64 Posts
Default

I won't buy them based on how quickly they stop supporting a unit. if i'm paying 1000-2000 for a unit and after 5 yrs they stop supporting/fixing it i'm f-----. amortize the 1500 over 5-6 yrs and i'm paying 300/yr to have a gps/ff on the boat. just plain wrong.
Old 06-17-2013, 01:09 PM
  #5  
Senior Member
 
Join Date: Oct 2011
Location: Austin, Texas
Posts: 3,041
Received 122 Likes on 103 Posts
Default Great point Pathfinder.

I had a LMS 160 MAP ( a predecessor to the HDS5) I purchased in '98, and it worked fine for my purposes, and only had about 200 hours use on it when the internal battery went out a couple of years ago. I understand they are not built with an internal battery anymore, but not sure. When I tried to get the battery replaced I was simply told the unit was not being supported by the manufacturer anymore!

Originally Posted by pathfinder11 View Post
I won't buy them based on how quickly they stop supporting a unit. if i'm paying 1000-2000 for a unit and after 5 yrs they stop supporting/fixing it i'm f-----. amortize the 1500 over 5-6 yrs and i'm paying 300/yr to have a gps/ff on the boat. just plain wrong.
Old 06-17-2013, 06:51 PM
  #6  
Senior Member
 
Join Date: Aug 2012
Location: Palm Beach County
Posts: 3,427
Likes: 0
Received 15 Likes on 11 Posts
Default

Sorry to hear your problem. But my experience was completely different when my HDS-5 failed last February. Got quick response and a brand new HDS-7 touch (upgraded) in less than 7 days. Love the touch unit.
Old 06-17-2013, 08:49 PM
  #7  
Senior Member
 
Join Date: Jun 2011
Location: Covington, La.
Posts: 269
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by pathfinder11 View Post
I won't buy them based on how quickly they stop supporting a unit. if i'm paying 1000-2000 for a unit and after 5 yrs they stop supporting/fixing it i'm f-----. amortize the 1500 over 5-6 yrs and i'm paying 300/yr to have a gps/ff on the boat. just plain wrong.
I've also had great support from Navico.... owing both Lowrance and Simrad...

But asking for 5+ years support, with today's technology sense, is just out of the box....
My car's Navi is out of date within a year... Features and specs are out of date within 2 years...
My phone is out of date within 6 months(features and specs)...
My computer/laptop is out of date, from the day that I purchased it....

Point being... is that a company cannot make progress, if they are continually having to provide for old products/hardware....
Old 06-17-2013, 10:35 PM
  #8  
Senior Member
 
Join Date: Feb 2010
Location: s. florida
Posts: 1,939
Likes: 0
Received 91 Likes on 64 Posts
Default

Originally Posted by DawgBone View Post
I've also had great support from Navico.... owing both Lowrance and Simrad...

But asking for 5+ years support, with today's technology sense, is just out of the box....
My car's Navi is out of date within a year... Features and specs are out of date within 2 years...
My phone is out of date within 6 months(features and specs)...
My computer/laptop is out of date, from the day that I purchased it....

Point being... is that a company cannot make progress, if they are continually having to provide for old products/hardware....
then I guess they need to work on lowering the price so it's not a 1500-3000 installed hit to the wallet every 5 yrs. just my opinion
Old 06-18-2013, 08:12 PM
  #9  
Senior Member
 
Join Date: Jun 2011
Location: Covington, La.
Posts: 269
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by pathfinder11 View Post
then I guess they need to work on lowering the price so it's not a 1500-3000 installed hit to the wallet every 5 yrs. just my opinion
Whaaaat?
If you haven't figured that one out yet, you kinda pay for technology... We like to call it the "bleeding edge"......

When that technology get's old, and there is new stuff, then you can nickel/dime some old junk....

I' not sure your got the jest of my post... nor get the jest of technology.... But by the time this cool new tech hit's your helm.... It's already old.....

For an example... Go buy the top tier computer from BestBuy tomorrow.... wait a week, then try to sell that new computer for what you paid for it....


IF you prefer to NOT have the latest/greatest... Then buy an older used unit from ebay or the likes...
It really is THAT easy...LOL
Old 06-19-2013, 03:34 AM
  #10  
Senior Member
 
Join Date: May 2013
Location: Eugene, OR
Posts: 435
Likes: 0
Received 76 Likes on 35 Posts
Default

"But asking for 5+ years support, with today's technology sense, is just out of the box....
My car's Navi is out of date within a year... Features and specs are out of date within 2 years...
My phone is out of date within 6 months(features and specs)...
My computer/laptop is out of date, from the day that I purchased it...."

I disagree. Yes, new roads are being built...sandbars and channels do shift....but everyone ALREADY knows they can't ABSOLUTELY rely on their CURRENT GPS map. There is that disclaimer screen every time it boots up. And, in 10 years, 99.9% of the road maps ARE accurate and 99% of the bottom and coastal structure IS still in place. I would estimate that NOT updating my navigational maps supplied by either Lowraance and Garmin causes me to lose .01% usefulness of my old units.

AND, that is recognizing that both G and L maps are years behind today's reality from the get-go.

It would cost G or L near ZERO to sell OLD, NON-updated regional maps (it is only a computer file, for god's sake) that still work in the older units...perhaps at a discount....with the understanding they are OLD MAPS! A profit could still be made....the older units still work...in B&W, whatever.

But Nooooo..... MAKE them buy a whole new unit. I have no problem with dropping hardware repair and program software update support.....but to throw out, in reality just DUMP all the old maps, which CANNOT be transferred between units by private sellers after the support is dropped, is just plain forced obsolescence for marketing advantage.

I hate getting a cold ******* *** by a cold-handed pro....just for money....just because they CAN.

Peter Patricelli
Old 06-19-2013, 04:10 AM
  #11  
Senior Member
 
Join Date: May 2004
Location: Down Under
Posts: 410
Likes: 0
Received 0 Likes on 0 Posts
Default

Just like cells phones and other mass produced household electronics, Navico, like Garmin falls into the category of CONSUMER products. I will never settle of a re-manufactured piece of gear OR be forced to pay for an upgrade to a newer model because the manufacturer no longer chooses to support their product. I can understand if a product is "say" five or so years old but that does not seem to be the case with Lowrance. I once heard some one bragging about what fantastic service he got from Lowrance because each time his brand new GPS/Plotter cr@pped its self they sent him a new one. He was on plotter number 6 within a year. Each time having to un-install, back-up marks and waypoints, package up and post back to Lowrance service depot and then repeat the whole install process again. I've got better things to do with my weekends, like getting out on the water and enjoying my boating with working electronics! Been there, done that and now will only install Furuno on my boats!
Old 06-19-2013, 08:33 AM
  #12  
Senior Member
 
Join Date: May 2013
Posts: 935
Likes: 0
Received 43 Likes on 35 Posts
Default

I wanted to provide some information straight from our CS department regarding replacement units. All replacement units that are shipped out to customers are Repair Replacements. These units are remanufactured, meaning some components are reused after thorough testing and quality considerations. When a customer calls to obtain service on a malfunctioning unit they are given the option to have the unit replaced with the same model, or pay to upgrade instead of having the unit physically repaired. The reason for this is to help eliminate possible future failures, instead of having parts removed and soldered back to the electrical boards. The units that are shipped out, are each tested and evaluated to ensure they meet our strict performance and cosmetic standards. If a customer ever receives a unit that has any cosmetic damage they would be asked to contact CS to let us know so that it can be resolved. Our goal is to provide each customer with a quality product, no matter if they have purchased new from a dealer or if they received the unit from us as a repair replacement.

Another important thing to note is that Navico does not sell units directly to the public. All transactions that are handled through CS are repairs. It is at the discretion of Navico to repair or replace the unit. Therefore the unit that is shipped will not be “Brand New” like you would buy through a dealer, however each unit is put through a strict testing prior to sending to the customer. Each unit will also have a 6 month repair warranty, or the remainder of the original units warranty (whichever is greater).

Regarding older mapping not being transferable or available, the bottom line here is that when mapping is developed and prepared to sell, companies involved have a contract that states what data can be used and how long the mapping can be sold. After that date expires the data is no longer available for sale or distribution per the contract.
Old 06-19-2013, 09:07 AM
  #13  
Joe
Senior MemberCaptains Club Member
 
Join Date: Mar 2001
Location: Mt Pleasant, SC
Posts: 16,507
Received 1,151 Likes on 628 Posts
Default

Todd, that is interesting. When I recently sent in my defective HDS-9 Touch, I "upgraded" to a HDS-Touch 12" unit. It came in a new, retail box, along with all the manuals, wiring and even a lowrance decal as a new unit would.

It would seem odd to me that this unit would be packaged with a "repair replacement" unit as it appeared to be a new retail unit. Are new retail boxes also packaged with "repair replacement" units? How does Navico keep them separate (ie the "new" new, vs the "repaired" new? Or do they even bother?

Perhaps this is why I had two defective units, and many other seem to be getting defective units as well. What they are getting are not actually new units, but are remanufactured.
Old 06-19-2013, 09:59 AM
  #14  
Senior Member
 
Join Date: May 2013
Posts: 935
Likes: 0
Received 43 Likes on 35 Posts
Default

Originally Posted by Joe View Post
Todd, that is interesting. When I recently sent in my defective HDS-9 Touch, I "upgraded" to a HDS-Touch 12" unit. It came in a new, retail box, along with all the manuals, wiring and even a lowrance decal as a new unit would.

It would seem odd to me that this unit would be packaged with a "repair replacement" unit as it appeared to be a new retail unit. Are new retail boxes also packaged with "repair replacement" units? How does Navico keep them separate (ie the "new" new, vs the "repaired" new? Or do they even bother?

Perhaps this is why I had two defective units, and many other seem to be getting defective units as well. What they are getting are not actually new units, but are remanufactured.
Joe, the normal Repair/Replacement that we send is in a plain brown box, as a head unit only. When we do not have these in stock we will send new retail packaged units like you received. Again, each of our remanufactured units go through extensive testing and quality checks to ensure that they meet all standards of performance and appearance.
Old 06-19-2013, 12:48 PM
  #15  
Senior Member
 
Join Date: Oct 2008
Location: Florida, Port Saint Lucie
Posts: 1,469
Likes: 0
Received 8 Likes on 6 Posts
Default

Originally Posted by Todd Driscoll View Post
Joe, the normal Repair/Replacement that we send is in a plain brown box, as a head unit only. When we do not have these in stock we will send new retail packaged units like you received. Again, each of our remanufactured units go through extensive testing and quality checks to ensure that they meet all standards of performance and appearance.
I am glad you are helping users on the forum. I just sent my Touch 12 in for repair. I only used it 5 times since the last 12 Touch I received in a retail box from the repair department.I truly believe Lowrance can not get the new products working and there is no way they can get one rebuilt properly.I have lost all faith in the brand.Rebuilding units to send out for a warranty replacement of a new purchase is not acceptable. Take your rebuilt units and sell them as refurbs at some outlet.
Old 06-19-2013, 01:20 PM
  #16  
Senior Member
 
Join Date: Jul 2007
Location: Australia
Posts: 479
Likes: 0
Received 8 Likes on 6 Posts
Default

Originally Posted by Wildfish View Post
Just like cells phones and other mass produced household electronics, Navico, like Garmin falls into the category of CONSUMER products. I will never settle of a re-manufactured piece of gear OR be forced to pay for an upgrade to a newer model because the manufacturer no longer chooses to support their product. I can understand if a product is "say" five or so years old but that does not seem to be the case with Lowrance. I once heard some one bragging about what fantastic service he got from Lowrance because each time his brand new GPS/Plotter cr@pped its self they sent him a new one. He was on plotter number 6 within a year. Each time having to un-install, back-up marks and waypoints, package up and post back to Lowrance service depot and then repeat the whole install process again. I've got better things to do with my weekends, like getting out on the water and enjoying my boating with working electronics! Been there, done that and now will only install Furuno on my boats!
X2
Old 06-19-2013, 01:22 PM
  #17  
Senior Member
 
Join Date: Feb 2013
Posts: 1,251
Likes: 0
Received 245 Likes on 154 Posts
Default

Originally Posted by pathfinder11 View Post
I won't buy them based on how quickly they stop supporting a unit. if i'm paying 1000-2000 for a unit and after 5 yrs they stop supporting/fixing it i'm f-----. amortize the 1500 over 5-6 yrs and i'm paying 300/yr to have a gps/ff on the boat. just plain wrong.

This.
I needed a replacement transducer for my Lowrance and was told that it was
no longer supported. And I'm sure it was even less than 5 years old since purchased new.
Old 06-19-2013, 01:24 PM
  #18  
Joe
Senior MemberCaptains Club Member
 
Join Date: Mar 2001
Location: Mt Pleasant, SC
Posts: 16,507
Received 1,151 Likes on 628 Posts
Default

Despite what some here will have you believe, there are obviously some serious hardware quailty problems at Lowrance they need to get straightened out.

It's doubtful I'd ever even consider purchasing a Lowrance unit again.
Old 06-19-2013, 01:32 PM
  #19  
Senior MemberCaptains Club Member
 
fish factory's Avatar
 
Join Date: Feb 2003
Posts: 25,453
Likes: 0
Received 9 Likes on 9 Posts
Default

Originally Posted by DawgBone View Post
I've also had great support from Navico.... owing both Lowrance and Simrad...

But asking for 5+ years support, with today's technology sense, is just out of the box....
My car's Navi is out of date within a year... Features and specs are out of date within 2 years...
My phone is out of date within 6 months(features and specs)...
My computer/laptop is out of date, from the day that I purchased it....

Point being... is that a company cannot make progress, if they are continually having to provide for old products/hardware....


Commercial guys run Furuno way past 5 years.

IMO, the first definition of "Progress" is building a unit that doesn't fail at sea.
Old 06-19-2013, 03:28 PM
  #20  
Junior Member
Thread Starter
 
Join Date: Jun 2013
Posts: 4
Likes: 0
Received 0 Likes on 0 Posts
Default

Todd it's the deception of using the term "newly manufactured unit" instead of being truthfull and saying it's refurbished. The rep didn't say newly remanufactured unit. The conversation I had led me to believe I was recieving a brand new unit. If I were to have put the upgrade money with oringinal purchase price I would have been $12.00 short of a "brand new" HDS7 unit. Just be honest and not use terms that lead you to believe you are getting a brand new unit.

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.