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Lowrance HDS10

Old 09-06-2011, 04:00 AM
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Cool Lowrance HDS10

Guys

I am thinking about buying a Lowrance HDS10. I have read some horror stories in Australian Forums regarding the Customer Service of these units.

There seems to be so much bad press about Lowrance that I have been put off on buying one and will have a very good look around.

Does anyone have any experiences with;? Lowrance Service?
Old 09-06-2011, 04:43 AM
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http://www.thehulltruth.com/marine-e...r-support.html
Old 09-06-2011, 10:03 AM
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I suspect they realized they had a business killer in their customer support a couple years ago and acted on fixing it.

I've had good access and good results with HDS-10, 3G BR, Sirius and interfaces to SH radio.
Old 09-06-2011, 10:51 AM
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Very happy with mine also. Have HDS10 with 50/200 transducer, Structurescan, Broadband 3G Radar, RC42, GPS Module on hardtop, Sirius Weather (Not yet activated).
Going to get Sonichub later and activate Sirius when I do.

For now, it is absolutely awsome detail on the sounder and structurescan! Detail like I have not seen before.
Old 09-06-2011, 02:35 PM
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Originally Posted by roberth View Post
Very happy with mine also. Have HDS10 with 50/200 transducer, Structurescan, Broadband 3G Radar, RC42, GPS Module on hardtop, Sirius Weather (Not yet activated).
Going to get Sonichub later and activate Sirius when I do.

For now, it is absolutely awsome detail on the sounder and structurescan! Detail like I have not seen before.
Roberth, I put the SonicHub in and love it ! I put my iPhone in the dock and play music off of it also.
Old 09-06-2011, 03:42 PM
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Very happy with the Lowrance HDS product line. The Customer Service is as it once was when Linda Colt was there....courteous and fast.

Edd
Old 09-07-2011, 08:51 AM
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How well does the Sonichub do in regards to FM radio stations? I have this one station in our area and wondering if one can pick a station through the Satellite link instead of the radio waves?
Old 09-07-2011, 10:48 AM
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I'll never go Lowrance again. Two units of their handheld FF/GPS I bought were crap right out of the box. Customer service had no response. That was two years ago. Maybe they've improved but I'm not going to be their Guinea Pig any more. I went Humminbird for their DI unit. 788ci HD DI works great out of the box and I know that IF I ever need to call them they have one of the best customer service departments in the industry.
Old 09-07-2011, 11:25 AM
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Originally Posted by twotems View Post
I'll never go Lowrance again. Two units of their handheld FF/GPS I bought were crap right out of the box. Customer service had no response. That was two years ago. Maybe they've improved but I'm not going to be their Guinea Pig any more. I went Humminbird for their DI unit. 788ci HD DI works great out of the box and I know that IF I ever need to call them they have one of the best customer service departments in the industry.
DOA should be (and IS from a reputable seller) exchanged at the point of sale. Where were these units purchased?

Edd
Old 09-07-2011, 11:36 AM
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Originally Posted by Edd View Post
DOA should be (and IS from a reputable seller) exchanged at the point of sale. Where were these units purchased?

Edd
Purchased online at BOE. I live in Africa and the first was shipped and was a dud right out of the box. It would have cost the same as a new one to ship it back and receive a new unit. So I bought another, it works (sometimes). Given where I live, I have to get something reliable (boat, engines etc etc) and Humminbirds haven't let me down. This is my fourth Humminbird and all have been perfect.

Last edited by twotems; 09-07-2011 at 11:37 AM. Reason: add
Old 09-07-2011, 12:28 PM
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Originally Posted by twotems View Post
Purchased online at BOE. I live in Africa and the first was shipped and was a dud right out of the box. It would have cost the same as a new one to ship it back and receive a new unit. So I bought another, it works (sometimes). Given where I live, I have to get something reliable (boat, engines etc etc) and Humminbirds haven't let me down. This is my fourth Humminbird and all have been perfect.
Jim and the crew at BOE are without doubt stand up people. But, why post about something that happened 2 years ago? It is hardly current or even 'recent'. In all the years I've been boating I have had Lowrance products. None, with the exception of 1, have given me any problems. The one exception was handled promptly by customer service and the software engineers. HDS tho, are by far the best of the Lowrance units out there.

Edd
Old 09-07-2011, 12:59 PM
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On my former boat, I used the Eagle Z9500 for 25 years and it took a major pounding in seas in the small boat and never flinched for a moment. When I first got it, it was due for an update and that is back when you had to send them in. It was back to me in 3 days and was perfect. That is the same company back then.
As I understand it, they outsourced like everyone else is doing to try to reduce costs, but sounds like they found that was a mistake and have resolved that era of bad service.

All I can say is the products in use at this moment in time are outstanding and in comparison with other competition for what they do, are the best price around.
Old 09-07-2011, 01:30 PM
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Originally Posted by Edd View Post
Jim and the crew at BOE are without doubt stand up people. But, why post about something that happened 2 years ago? It is hardly current or even 'recent'. In all the years I've been boating I have had Lowrance products. None, with the exception of 1, have given me any problems. The one exception was handled promptly by customer service and the software engineers. HDS tho, are by far the best of the Lowrance units out there.

Edd
I didn't say anything bad about Jim or BOE. I buy and will continue to buy from him. We discussed it and agreed I would be better off just buying a new unit based on the response (or lack thereof) he got from Lowrance and the shipping costs.

As for what happened two years ago in response to the OP's question, that was MY experience and I stated the reason why I wouldn't get another Lowrance product. If you didn't notice, he lives in Australia which is equally far away. I related my experience with Lowrance based on that.
Old 09-07-2011, 01:54 PM
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Originally Posted by nakamura View Post
Guys

I am thinking about buying a Lowrance HDS10. I have read some horror stories in Australian Forums regarding the Customer Service of these units.

There seems to be so much bad press about Lowrance that I have been put off on buying one and will have a very good look around.

Does anyone have any experiences with;? Lowrance Service?
Best thing you can do is give Lowrance Customer Service in your neck of the woods a call and see how prompt they are. The US customer service is prompt as they were a few years back. Easy to work with. The HDS-10 is an excellent GPS/SONAR combo, and remember you can add to your Lowrance system in a plug & play fashion. Mine has performed flawlessly since the HDS product line first came out.

Edd
Old 09-07-2011, 02:19 PM
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I have an HDS 7 that I purchased and installed this year with a NMEA 2000 backbone and fuel flow monitoring. It was reasonably well priced, is well built and performs flawlessly.

It took me some time to get the fuel flow working because I had an engine problem that it (the unit) was responding to.Once that was resolved, everything works well and it is an amazing unit; but be prepared to learn what you have to know on your own. The responses I received by phoning the Lowrance CS number were a joke. I logged eleven (yes 11!!) calls and got nothing. Not "virtually nothing"; I got nothing. Nada. Zip.

LOWRANCE CUSTOMER SUPPORT SUCKS!!

I don't know where everyone else is getting this "great service" from, but I sure as he** couldn't find it.

Add to that a users manual/guide that is worth its' weight in dog poo, and you have a marriage made in heaven.
Old 09-07-2011, 03:42 PM
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So you are upset with Lowrance because their sensor had difficulty interfacing with an engine that was faulty made by somebody other than Lowrance? Were you hoping they would diagnose your engine troubles as well? Once the engine trouble was sorted out - everything is ok except the customer service? Maybe I am just reading your post wrong.
Old 09-07-2011, 03:53 PM
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I would agree with Edd. Find out if Lowrance has a repair facility in Australia and if they do not find out what the turn around time is for shipping to the US for repair so you what to expect if the unit needs repair.
Old 09-07-2011, 04:19 PM
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Originally Posted by freedre View Post
I have an HDS 7 that I purchased and installed this year with a NMEA 2000 backbone and fuel flow monitoring. It was reasonably well priced, is well built and performs flawlessly.

It took me some time to get the fuel flow working because I had an engine problem that it (the unit) was responding to.Once that was resolved, everything works well and it is an amazing unit; but be prepared to learn what you have to know on your own. The responses I received by phoning the Lowrance CS number were a joke. I logged eleven (yes 11!!) calls and got nothing. Not "virtually nothing"; I got nothing. Nada. Zip.

LOWRANCE CUSTOMER SUPPORT SUCKS!!

I don't know where everyone else is getting this "great service" from, but I sure as he** couldn't find it.

Add to that a users manual/guide that is worth its' weight in dog poo, and you have a marriage made in heaven.
Am I understanding correctly that you're upset with Lowrance CS because they didn't diagnose your engine problem??
Old 09-08-2011, 07:06 AM
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If the wife burns the dinner - blame the stove manufacturer!
Old 09-08-2011, 09:31 AM
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Originally Posted by slapshotjh View Post
If the wife burns the dinner - blame the stove manufacturer!
This can be the very best option, especially if romance is 'on the table'.

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