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FWIW - Lowrance customer support

Old 08-19-2011, 01:33 PM
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Default FWIW - Lowrance customer support

Not knowing the lake that well and always getting semi-lost on it (Tims Ford Lake in Tennessee), I decided I needed a ff/gps chart plotter. After quite a bit of research, I ended up getting a Lowrance HDS-5. Seemed to be a well liked unit with the main criticism always being how bad Lowrance customer support is.
When I was installing it, I had a question about the mounting bracket (it was a plastic one and I thought it was supposed to be metal), so hesitantly I called up customer support thinking I was going to be on the phone a while.
Maybe it was just my lucky day, but within 5 minutes, probably closer to 3, a live person was on the phone answering all of my questions.
I know one phone call does not make for a trend, but I have read many posts where they said Lowrance was trying to do better, so maybe they have. They were great for this phone call anyway.
As for the HDS-5 - I need to learn to read the sonar better and yes it would have been nice to have a bigger screen., but for now this stretched my budget as far as I could go and was thinking that if I do end up using my boat as much as I hope to, maybe next spring I can get another hds-5 with the LSS-1 module and have one sonar with either just the down scan or charts and one with just the side scan. Who knows. I do know I love a chart plotter and is really nice being able to go out and not getting semi-lost every time and spending a long time figuring out how to get back to the dock. Last week i went out and ended up having to use google earth on my phone to find my way home - no more. I love it.
Now to just go out and learn the sonar better. Practice makes perfect (or better anyway)
Old 08-19-2011, 02:41 PM
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Originally Posted by donberry View Post
Not knowing the lake that well and always getting semi-lost on it (Tims Ford Lake in Tennessee), I decided I needed a ff/gps chart plotter. After quite a bit of research, I ended up getting a Lowrance HDS-5. Seemed to be a well liked unit with the main criticism always being how bad Lowrance customer support is.
When I was installing it, I had a question about the mounting bracket (it was a plastic one and I thought it was supposed to be metal), so hesitantly I called up customer support thinking I was going to be on the phone a while.
Maybe it was just my lucky day, but within 5 minutes, probably closer to 3, a live person was on the phone answering all of my questions.
I know one phone call does not make for a trend, but I have read many posts where they said Lowrance was trying to do better, so maybe they have. They were great for this phone call anyway.
As for the HDS-5 - I need to learn to read the sonar better and yes it would have been nice to have a bigger screen., but for now this stretched my budget as far as I could go and was thinking that if I do end up using my boat as much as I hope to, maybe next spring I can get another hds-5 with the LSS-1 module and have one sonar with either just the down scan or charts and one with just the side scan. Who knows. I do know I love a chart plotter and is really nice being able to go out and not getting semi-lost every time and spending a long time figuring out how to get back to the dock. Last week i went out and ended up having to use google earth on my phone to find my way home - no more. I love it.
Now to just go out and learn the sonar better. Practice makes perfect (or better anyway)
Hi Don

You might be the only person n the planet with something good to say about Lowrance's customer service.
Old 08-19-2011, 04:59 PM
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Originally Posted by freedre View Post
Hi Don

You might be the only person n the planet with something good to say about Lowrance's customer service.
Not really. I have read other positive feedback, and the 2 times I had questions for them, it was taken care of quickly and positively. I have no complaints with them, and have been using Lowrance since 2006, and changed to all new HD series in 2009.
Old 08-19-2011, 05:04 PM
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Originally Posted by freedre View Post
Hi Don

You might be the only person n the planet with something good to say about Lowrance's customer service.
Nothing but great service here. I guess that makes me the 3rd person in the planet.
Old 08-20-2011, 01:41 AM
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Makes me the fourth.
Old 08-20-2011, 09:34 AM
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Four it about all you will probably find unless they have changed in the last 2 years. Lets hope so.
Old 08-20-2011, 06:04 PM
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Originally Posted by TripleCrownNC View Post
Four it about all you will probably find unless they have changed in the last 2 years. Lets hope so.
Kinda' like black outboards huh??









Lowrance customer service has changed from what it was. And if they venture back into the past, I'll hit the escape button on their equipment.

Last edited by GulfC; 08-21-2011 at 03:12 AM.
Old 08-21-2011, 03:43 PM
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Originally Posted by freedre View Post
You might be the only person n the planet with something good to say about Lowrance's customer service.
Hey Einstein, I had great service from them, so what do you think of that? So much for you haters and your crusade.

http://www.thehulltruth.com/boating-...r-support.html
Old 08-21-2011, 09:44 PM
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No complaints here. I'll take the 5th spot on the list. On second thought SouthernBoy should have number 5. I'll be number 6.
Old 08-25-2011, 02:54 PM
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I sent a hds-7 back for repair ( probably my own fault) and it was lost after they signed for it.Not good for them but they are sending me a new unit. So make me #7, and every call to track the package within there company was handled properly and they didnt linger on admitting that they couldnt find my unit. we got it we lost it we replaced it..DONE....
Old 09-06-2011, 10:01 AM
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I had great pre-sale support answering questions about integrated capability. Haven't needed any after the purchase yet and that's half way through the season.
Old 09-06-2011, 08:12 PM
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Price point and their CS has gotten better.

Find a better one for the same money Buy it. All of the brands have some one upset and trashing them. So Freedre What's your story?
Old 09-07-2011, 03:43 AM
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Default LOL! What a joke!

OP posted his 'great experience" on 8/19....two weeks ago!

11 replies to date, and only 7 mention some what 'satisfactory' similar experiences!

If the post were about Garmin or Furuno, we'd be one PAGE 11!

Take it for what it's worth. The change in Lowrange customer service is akin to the 'change' in the White House!
Old 09-07-2011, 04:57 AM
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Originally Posted by Seahound View Post
OP posted his 'great experience" on 8/19....two weeks ago!

11 replies to date, and only 7 mention some what 'satisfactory' similar experiences!

If the post were about Garmin or Furuno, we'd be one PAGE 11!

Take it for what it's worth. The change in Lowrange customer service is akin to the 'change' in the White House!
i sure hope not. i just installed a hds-10 a few weeks ago. when i first got my 8200c 3 years ago the CS sucked big time. so much that i wouldnt call unless i absolutely had to. the last two calls were quick. i was suprised. ill see if the next one goes as well then ill add my name to the list.
Old 09-07-2011, 05:24 AM
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Originally Posted by Seahound View Post
OP posted his 'great experience" on 8/19....two weeks ago!

11 replies to date, and only 7 mention some what 'satisfactory' similar experiences!

If the post were about Garmin or Furuno, we'd be one PAGE 11!

Take it for what it's worth. The change in Lowrange customer service is akin to the 'change' in the White House!
Great point Seahound! They're great selling machines and with so few posts in this thread, apparently people aren't even having a need to call customer service!

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