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Furuno 1623 "no heading pluse"

Old 04-22-2010, 02:37 AM
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Default Furuno 1623 "no heading pluse"

Hi All,

Well, I have a 1623 less than 2 years, 147 hours transmitting that shows the message:

No heading pulse.
It does scan OK but the heading is completely wrong.

The diagnostic shows:

antenna OK,
Heading No Good
Bearing OK

Connection to display are correct.

Would anybody have an idea before I let the locals handle it?

Does a Furuno guarantee lent you a spare unit the time of repair? Who knows I can dream ..

Thanks

Pierre
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Old 04-22-2010, 06:55 AM
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I had the exact same issue, I had to have the main board replaced. However, I would want to rule out the antenna and connections first.
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Old 04-22-2010, 09:23 AM
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Thanks Doughnut.
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Old 05-15-2010, 12:19 AM
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Little black heading sensor was dead. Guarantee worked, 2 nice chaps came this Saturday morning, found out the problem, and went back total 2 hours drive to bring the spare part. Jut forgot to tighten the screw that holds the rope, but well, got it on time.
I recommend Furuno Vietnam, if sometimes you are around
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Old 11-07-2010, 01:51 AM
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Here we go again. Loosing the bearing again, radome switching to each speed every second. Without mentioning the fog in the screen.
Tired of that stuff. Always occurs when we are out at sea for the night.

I have to believe I get a lemon. Furuno is so good



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Old 11-08-2010, 09:44 AM
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I think the age 'ole comment about Furuno's legendary reliability is bunk. Nowadays anyway...

I see most failures as software.

Raymarine, Garmin, Furuno.....

Do you agree?
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Old 11-08-2010, 10:49 AM
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Last time I saw a Furuno "Economy" Radar give a no heading pulse error it had just been fixed as well, the last tech forgot to tighten the set screw on the radar motor pulley......
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Old 11-08-2010, 04:32 PM
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Hi CME, edit Hi 2 CMEs

Well, you give me a good hint there. At first I told them it shall be the motor, and screw was loose. But still sensor was dead. They showed me the pulley was not affected due to shaft being "truncated" (cut flat on one side).

But now that you told me, I will check again.

For me it is so basic unit and well acclaimed that I thought it was the best choice fitting my bill (limit of 12 V DC amps).

Thanks.
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Old 11-26-2010, 05:47 PM
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Here we go again, copy of my email:

Dear Mrs. ####,

1. I opened the box of the radar this morning, and could hear something was rolling inside. I opened the white plastic dome and found out a screw rolling on the bottom (picture 837)




coming loose from the place shown on picture 838.



two more screws were not tightened;


2. Bigger problem: on the picture 839 there is a crack (difficult to see but it is 2-3cm long)


3. On picture 843, you can see that the dome does not close well at this place.



4. On picture 846, you can see that the blue plastic has gone down recessing the aluminum fittings



I have made a sketch also that summarizes the problems. Points 2, 3 and 4 are link together.





Note that I do not mount/check the radar and await your comments.

Thanks and best regards

Pierre
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Old 11-26-2010, 08:25 PM
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Uhhh, time to ditch Furuno? Performance is one thing, reliability and CS is another...

I'll take the latter...
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Old 11-26-2010, 09:21 PM
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Well, for CS, they are 10,000miles away from you, and I must admit that they did their best to help. Forgetting screws is usual here, so I always look afterward. Man, I have been running factories with several hundreds employees, better have a tight QC set up

Now for the hardware, well, when I just purchased the radar, I already found out the gap was a bit bigger than recommended by Furuno in the back. I even did mention it in a post here:

http://www.thehulltruth.com/marine-e...ghlight=Furuno

Now it is much more and a crack showed up. Again, I do not think the CS is responsible.

Last edited by XV2PS; 11-26-2010 at 09:52 PM.
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Old 12-04-2010, 03:12 AM
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I had no reply to their email. So I tried the radar at home to find out that I still have the same problem (no bearing pulse, antenna test no good).
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Old 12-04-2010, 03:16 AM
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I had no reply to my email. So I tried the radar at home to find out that I still have the same problem (no bearing pulse, antenna test no good).


Hell on them!
That is like this all the time, get something repaired and be sure it comes more screwed up. 80% of the time this happens.

Does anybody knows a sales rep in Japan?
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Old 12-12-2010, 02:23 AM
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Technicians came at home to check again. They signed for a full set replacement.... let us see
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Old 01-11-2011, 04:15 AM
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I like consistency:
Dear Mr. Pierre,

Firstly, we are deeply sorry for letting you wait for so long.
After discussing with Furuno, both of us, ###### and Furuno, will try our best to repair your radar and will help it to work in a good condition.
As you knew, your radar was installed on July 23, 2008 and it worked well almost 2 years. Therefore, it is very hard for us to change a new one. We hope to have your understanding on this.

Could you help us to send your radar to our office again? Or inform us the convenient time for coming to pick it up

Hope to hear from you.
Thanks & Best regards,

Actually I never asked a new one, they mentioned that. But for god's sake, make it work and get me the new blue casing.

Last edited by XV2PS; 01-17-2011 at 04:34 PM.
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