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Garmin Complaint - 545s SD door latch rusted - anyone else?

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Garmin Complaint - 545s SD door latch rusted - anyone else?

Old 04-13-2010, 12:18 PM
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Default Garmin Complaint - 545s SD door latch rusted - anyone else?

I have a 3 year old Garmin 545s which has worked well with one exception. The metal part that keeps the SD slot door closed has rusted out twice since i bought the unit. The first time the unit was less than a year old and
Garmin repaired it for free. Just recently the replacement unit's metal part rusted out again, which means the SD door will not close or stay closed. Too me it is bad engineering particularly since this door rarely gets used, only to insert an SD card or update the software. Plus the unit is under a T-top and is always covered when not in use.

So i called Garmin today for support and they said they would repair the door for $240 !!!! Are they out of their minds..? I told him thanks but no thanks, duct tape will work fine and next time i am in the market for electronics i will be looking at all the brands. This is a poorly engineered door latch/magnet that should have be replaced with a non metallic closure a long time ago.

Was wondering if anyone else has had this problem and what they did to solve it;?
Old 04-13-2010, 06:31 PM
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Here's a link. http://www.thehulltruth.com/marine-e...=rusted+garmin
Old 04-13-2010, 10:49 PM
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And if Ethan's link doesn't do it for you, here's an earlier thread started by one MullettJupiter, who posts prominently in Ethan's thread:
http://www.thehulltruth.com/marine-e...-problems.html

Bottom line on the two threads, yes, duct tape, black electrical tape, t-9 and q-tips with cleaner, etc. No happy ending unless the unit is still under warranty. Read the threads, they may make you feel better, or at least realize you are far from alone.

In fact, I believe you posted in that first thread about your earlier difficulties and the free, under warranty, replacement, so you already should know what happens with these once the warranty runs out. Or maybe you just want to vent, which is OK. It IS a crummy design.

Last edited by KeyPineSavage; 04-13-2010 at 11:05 PM.
Old 04-14-2010, 01:49 PM
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Yea i forgot all about that earlier thread...just find it unbelievable that Garmin has not re-engineered that part. To not offer a replacement door for less then their standard $240 charge is a rip-off and will certainly make me check out the competition when looking to replace this unit.

Originally Posted by KeyPineSavage View Post
And if Ethan's link doesn't do it for you, here's an earlier thread started by one MullettJupiter, who posts prominently in Ethan's thread:
http://www.thehulltruth.com/marine-e...-problems.html

Bottom line on the two threads, yes, duct tape, black electrical tape, t-9 and q-tips with cleaner, etc. No happy ending unless the unit is still under warranty. Read the threads, they may make you feel better, or at least realize you are far from alone.

In fact, I believe you posted in that first thread about your earlier difficulties and the free, under warranty, replacement, so you already should know what happens with these once the warranty runs out. Or maybe you just want to vent, which is OK. It IS a crummy design.
Old 04-14-2010, 07:59 PM
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Interesting, where did you buy it? I would call that a manufactor's defect and bring it back to where ever you bought it......To hell with what garmin said. I live in south Louisiana and salt water eats everything. I haven't had a problem yet with my 545s.
Old 04-15-2010, 06:01 AM
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As far as Garmin and the retailer are concerned the product is out of warranty and there is nothing they are willing to do. As stated, this is the 2nd unit I got from Garmin which developed this problem. The first was replaced under their warranty. The thing that really irritates me is that this is a badly engineered part and yet they keep selling units with the same latch. Sooner or later i would think yours will rust...so it is not a matter of if but when. The fact that they know this problem exsists and yet do not sell a replacement part is outrageous. I would gladly pay a reasonable fee for a new latch...but they don't. My only option is to pay their $240 standard charge, knowing that in two years or less i will have the same problem....that really sucks

Originally Posted by WestKnowsBest View Post
Interesting, where did you buy it? I would call that a manufactor's defect and bring it back to where ever you bought it......To hell with what garmin said. I live in south Louisiana and salt water eats everything. I haven't had a problem yet with my 545s.
Old 04-15-2010, 10:17 AM
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Contact Garmin again and have it elevated. They replaced my unit, but it was still under warranty. At the very least they should have a replacement door kit. OR a interchangable steel door insert.
Old 04-15-2010, 11:12 AM
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I wonder if there is a way to help stop the corrosion issue...
Old 04-15-2010, 03:25 PM
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Originally Posted by VanW View Post
I wonder if there is a way to help stop the corrosion issue...
I guess you could try spraying it down with a little CorrosionX. I'm still kinda shocked at the problem. I went looked inside mine and everything seems all good, but I do see the metal hinges he was refferring to. That doesn't seem to be a real logical design. Then again, neither does Taylor using regular gas struts instead of stainless ones on there dock boxes.
Old 04-15-2010, 05:20 PM
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The door is probably the only thing that did not go wrong with mine many freeze ups, failed screens, but no rusty doors yet anyway !

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