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Can Garmin be serviced??

Old 07-21-2004, 08:31 PM
  #1  
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Default Can Garmin be serviced??

I have just ordered a 22' GW o/b for 3/2005 delivery. I need to select the electronics. I plan to get a GPS with cartography, VHS and depth sounder.
My marine electronics store told me that they do not carry the Garmin brand since they say it cannot be serviced in the field. It needs to be removed and sent back to the manufacturer.

IS THIS TRUE?

How does Garmin compare to Faruno or Standard Horizon or Raymarine? Is it really any worse or better?

Thanks for input.
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Old 07-21-2004, 09:13 PM
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Default RE: Can Garmin be serviced??

Garmin is by far the best GPS you can buy. Add to that the great detail of MapSource and the combo can't be beat by any manufacturer. Period.

Garmin Customer Service is another matter. It is simply the best, rivaled only by Bennett Marine. I have a 2 yr old GPSMaps 2010C with a screen problem. I called Customer Service and described the care it has gotten since it was new. The CS agent said that since I had taken care of the unit Garmin would replace the screen free of charge.

Try that with Furuno or Raymarine. Not to take anything away from them, heck, I run a Furuno FCV 600L FF and a 1622 radar.

The formula is tried and true: Garmin for GPS, Furuno for FF and radar, and Icom or Standard Horizon for VHF. Some will argue for Raymarine, I for one have heard too many stories from here at THT and other forums to give them a try. Maybe that's my loss, oh well.

You probably will have to send a unit that fails back to the factory for repair. And if the unit is under warranty, why would you want it any other way????

Any dealer that doesn't carry Garmin and uses that excuse for not carrying them probably isn't worth patronizing.
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Old 07-21-2004, 09:14 PM
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Default RE: Can Garmin be serviced??

From personal experience, Garmin is the SECOND BEST company you wanna deal with.

That's after Bennett :-)

Turnaround is quick and customer service is impeccable. My impression is that if anything goes wrong with ANY unit - you'd have to send it out. The way they are made these days - field service is pretty minimal. Garmin has a lot of great units to choose from so you won't go wrong. Plus their BlueChart cartography is VERY good.

Hope this helps.

Sal.



P.S. LOL, work2fish posted WHILE i was writing my response so you see where we're going with this ? :-)
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Old 07-21-2004, 09:22 PM
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Default RE: Can Garmin be serviced??

LOL - Good answer Captain Kompot.

You won't be disappointed with a Garmin. Just wait - you'll have a hundred responses soon - hold on tight.
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Old 07-21-2004, 09:33 PM
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Default RE: Can Garmin be serviced??

only 99 more to go after this one...get the garmin
buy it online & install it your self, if you can
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Old 07-21-2004, 09:34 PM
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Default RE: Can Garmin be serviced??

garmin replaced a screen for me on my 2010C - fed ex'd them the unit and they had it back to me via fed ex - they paid both ways - completely new with my waypoints transferred over in 3 days -

I would rather have that than local service! - I did not have to go anywhere and deal with some 5.50 an hour service counter tech that looks like he smoked too much dope last nite...or worse, some tech that tells me I "abused" it...
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Old 07-22-2004, 09:45 AM
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Default RE: Can Garmin be serviced??

Ok, frostman, here's what you do.

Find a Garmin unit that you like and that can fit into wherever you're installing it.

Go to http://www.byownergroup.com/ or just call Jim at 1-866-SELL-YBO. Since you are a Captain's Club member you are eligible for a special THT discount (Jim will give you a secret password to get it). His prices are VERY hard to beat, service is great and he's a sponsor here so it pays to buy from him :-)



Good luck,

Sal.
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Old 07-22-2004, 11:27 AM
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Default RE: Can Garmin be serviced??

I have a 2006C and a 162 on my boats. Also have a Garmin handheld. Buy the Garmin ou will be very happy!!! I can tell you after using them there will never be another brand on my boats!!

As a meaater of fact when we got the Toy Too last year it had a Raytheon GPS with a color V850 screen. The unit was fine but I still pulled it out and installed a new 2006C.

Wanna buy a Rayheon???????
Billy
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Old 07-22-2004, 04:19 PM
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Default RE: Can Garmin be serviced??

I have to admire the quick thinking of that salesman. I can just see someone trying to repair any GPS unit while mounted in the boat......that's truly funny. You have to remove all of them if they are permanently mounted...and as far as I know, they all go back to the factory for service...especially those that are submersible and filled with inert gas and require special resealing such as the Garmin.

Buy the Garmin of your choice.....don't waste your time looking at the others unless you're looking in the very high end.

As others have said...icom/standard VHF and some disparity on fishfinders these days....Furuno and Raytheon seem to be leading the technology....garmin is trying real hard too. Digital Antenna....etc.

Oh...and make sure you have bennett trim tabs on your boat.
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