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Repaired my 2800$ Simrad EQ42 myself thanks Simrad

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Repaired my 2800$ Simrad EQ42 myself thanks Simrad

Old 07-02-2009, 12:21 PM
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Default Repaired my 2800$ Simrad EQ42 myself thanks Simrad

A few weeks ago I posted that Simrad was not going to service my EQ42 because parts are no longer available. I was disappointed with that answer because when I purchased the unit I felt I was supporting a strong company that was able to stand behing ALL of their products. So I took the unit apart myself, found the sharp model # for the monitor and ordered one from invertercentral.com. Installed it today and it works. I fixed the unit for ~220$ and cannot understand why a company would say that parts are not available when they are? I am in the market for a radar and have discounted Simrad because of this experience and will discount them in the future.
Old 07-02-2009, 12:30 PM
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Originally Posted by slavis View Post
A few weeks ago I posted that Simrad was not going to service my EQ42 because parts are no longer available. I was disappointed with that answer because when I purchased the unit I felt I was supporting a strong company that was able to stand behing ALL of their products. So I took the unit apart myself, found the sharp model # for the monitor and ordered one from invertercentral.com. Installed it today and it works. I fixed the unit for ~220$ and cannot understand why a company would say that parts are not available when they are? I am in the market for a radar and have discounted Simrad because of this experience and will discount them in the future.
Slavis,
I feel your pain !! One thing to remember is that Simrad is not Simrad anymore !!! Navico now owns them and has the worst customers service bar none. When Simrad was Simrad they Had the best customer care around. I will have to remember this thread as I have a Simrad CX44 on my boat. Fantastic unit but I wont even try Navico if something were to happen to the unit.. Been there done that.....Good Job Mark
Old 07-02-2009, 12:45 PM
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Ha! I love stories like this. I have an Allied catalog in my office (it's a giant phone book full of every electrical part you can imagine). Good for you on fixing it yourself and GREAT for you for not supporting them any longer. I would send the President a letter letting them know how you feel (you have a good chance of them making good... and if they don't, then you REALLY know they suck).
Old 07-02-2009, 12:49 PM
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The deal is as Simrad went thru a few owner's, it shed it's part supply for certain models. Such as the CX series.
Old 07-04-2009, 02:17 AM
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so which companies stands behind their products the best?
Old 07-04-2009, 05:58 AM
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Originally Posted by striper97 View Post
so which companies stands behind their products the best?
That's easy -- Furuno is in a league by itself and has been consistently great for many years., Garmin is also good but is more of a "consumer" company. The other manufacturers have had ownership turmoil and just weren't ever as good in providing support. The "old" Simrad was pretty good, but never went the extra mile the way Furuno will in terms of doing fixes out of warranty.
Old 07-04-2009, 12:02 PM
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Has anyone ever taken apart a CA42? I have a small crack in the glass screen on mine it doesn't bother the operation of the unit but it is something I would like to repair. I am wondering is the glass part of the display or is the glass just a protective piece that could be replaced?
Old 07-05-2009, 01:01 PM
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It is a piece of glass that can be replaced. The unit is easy to take apart. Start with the unit upside down(monitor on table) remove the screws on the back outer edge, then rotate the unit so it is sitting with the monitor facing you(hold the unit together while you rotate it) seperate slowly and pay attention to how the cable to the control buttons is attached(top left corner) it might pop loose but easy to put back together. Once apart you can access the glass panel. Good luck.
Old 07-05-2009, 05:28 PM
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I recently broke my GPS Unit's antenna on my CE33 FF/Plotter, I found the antenna (thx wife) anyway it ripped the cable from the base of the antenna and I needed to replace the crimp fitting. The first customer service rep I called was absolutely no help, and was crying that they tried to get the same part for another customer and they were unable to do so. I called a second customer rep located locally (I lucked out) and he identified it as an FME fitting. He ordered it and should be in this week. I was pissed at the first one I spoke to, he clearly didn't want to help me at all. He probably figured he couldn't make enough money. So far, the equipment has performed up to par, including my radar unit. Both pieces came with the boat. I think if something goes, I will be going for the Furuno for the radar/ff/plotter.
Old 07-05-2009, 08:32 PM
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Originally Posted by slavis View Post
It is a piece of glass that can be replaced. The unit is easy to take apart. Start with the unit upside down(monitor on table) remove the screws on the back outer edge, then rotate the unit so it is sitting with the monitor facing you(hold the unit together while you rotate it) seperate slowly and pay attention to how the cable to the control buttons is attached(top left corner) it might pop loose but easy to put back together. Once apart you can access the glass panel. Good luck.
Is there anything between the screen and glass?? Is the piece of glass part of the screen itself or is the screen just behind the glass...Mark
Old 07-06-2009, 04:52 AM
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I have to clarify, after reading newmoons question again he was asking about a CA42. I was referring to an eq42 not sure if it is the same. But there is no material between the monitor and glass. When it comes apart the monitor will still be attached (4 screws) to the main (back) part. The glass will be with the front half.
Old 07-10-2009, 10:27 PM
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Originally Posted by Glen E View Post
The deal is as Simrad went thru a few owner's, it shed it's part supply for certain models. Such as the CX series.
Simrad was purchased away from Kongberg almost 4 yeras ago. Since that time their only goal has been to generate profit dollars for the investor group so they could resell the company and make even more money for their investors. They bought Lowrance and Northstar with this idea in mind and it has been a total disaster. They have over USD 300
million invested in these companies and no chance of recuping their investment. They did not shed any parts supply they just decided to stop supporting any of the older products becuase it was not profitable for them. When Simrad was sold, they had 49 people working in the US and now they have 4 people left out of the orginal 49.. They had great support and products especially with their autopilot line. There are a large number of customers out there who have older Simrad products with no parts or way to support them. These are the facts, and it is up to the individual consumers to decide whether they want to support a company like this by buying their new products.

2 left feet
Old 07-11-2009, 07:19 PM
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Originally Posted by 2 left feet View Post
Simrad was purchased away from Kongberg almost 4 yeras ago. Since that time their only goal has been to generate profit dollars for the investor group so they could resell the company and make even more money for their investors. They bought Lowrance and Northstar with this idea in mind and it has been a total disaster. They have over USD 300
million invested in these companies and no chance of recuping their investment. They did not shed any parts supply they just decided to stop supporting any of the older products becuase it was not profitable for them. When Simrad was sold, they had 49 people working in the US and now they have 4 people left out of the orginal 49.. They had great support and products especially with their autopilot line. There are a large number of customers out there who have older Simrad products with no parts or way to support them. These are the facts, and it is up to the individual consumers to decide whether they want to support a company like this by buying their new products.

2 left feet
Simrad Lowrance and Northstar are now owned by Navico which is a total joke period. I wouldn't support Navico because they barely support themselves much less the consumer....Mark
Old 07-11-2009, 11:54 PM
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Originally Posted by offshore3144 View Post
Simrad Lowrance and Northstar are now owned by Navico which is a total joke period. I wouldn't support Navico because they barely support themselves much less the consumer....Mark
I think you are a wise man Mark, who expects a reasonable level of support when you spend your hard earned money on electronics on your boat. With that said, most if not all of the threads I have read on this page concerning Navico are true and factual. There are those that try to defend or make excuses for their actions. But in the long run there is no defense for a company who does not support there products past and present.

2 left feet
Old 07-14-2009, 05:53 AM
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Slavis! nice...I'll have to bring this to my"Electronics" guy...just posted on yr old thread..Tom
Old 07-15-2009, 10:43 AM
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Originally Posted by 2 left feet View Post
I.....in the long run there is no defense for a company who does not support there products past and present.

2 left feet
What is your time frame for this ridiculous comment? Every manufacturer phases out product. If they didn't they would either become stagnant in the market or would drive customers away with price increases to cover antiquated parts. If you would like electronics industry to resemble the auto industry, maybe you could open an electronics junkyard. I tried to have a 2 year old 'Food Saver' repaired and was told by the company it was not going to happen on outdated models. Two years old.

If you want something to last 'forever', you should buy the extended warranty that covers the product forever. Wonder what that would cost? I'm not sure why anyone would want any electronic product for more than 4 years. Look at computers......buy the best....take it home.....ten minutes there is a better one available. It's called progress.

Hey there 2 left feet, how old is the cell phone you are using? And that may be the wrong product to use as an example.

Edd
Old 07-15-2009, 11:06 AM
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The older Simrad autopilots will most probably still be supported. Parts of the old Simrad (Robertson) organization in Nowray is still operational. They have kept the software engineers, reduced the number of hardware engineers and sold the manufacturing organization to a local manucaturing company. The plan as to move the autopilot production to the Lowrance factory in Mexico, but the factory managment managed to get Navico to sell the factory to one of their subcontractors. Navico has a 5 year agreement to produce the autopilots at this factory.
Old 07-15-2009, 06:37 PM
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Originally Posted by Edd View Post
What is your time frame for this ridiculous comment? Every manufacturer phases out product. If they didn't they would either become stagnant in the market or would drive customers away with price increases to cover antiquated parts. If you would like electronics industry to resemble the auto industry, maybe you could open an electronics junkyard. I tried to have a 2 year old 'Food Saver' repaired and was told by the company it was not going to happen on outdated models. Two years old.

If you want something to last 'forever', you should buy the extended warranty that covers the product forever. Wonder what that would cost? I'm not sure why anyone would want any electronic product for more than 4 years. Look at computers......buy the best....take it home.....ten minutes there is a better one available. It's called progress.

Hey there 2 left feet, how old is the cell phone you are using? And that may be the wrong product to use as an example.

Edd
My cell is not even a year old yet but I did not pay $4,000-$6,000 for it either. When you can't get simple items like motor brushes for radars or keypads for plotters etc, and when you do it takes 6-8 weeks something is wrong. The fact of the matter is Navico product support is darn near non existent. When it was Simrad, they had great product support,
and usually parts in stock with qualified technicians on hand to repair your equipment in a reasonable amount of time. Call up Furuno and ask them if they have parts available for a 3 or 4 year old radar. They will tell you how how much they are and where you want it shipped to. Call a few local dealers in your area and ask them about all the trouble they had with Navico. It will be hard to find any dealers that will have any good things to say about them.

2 left feet
Old 07-21-2009, 10:12 AM
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Simrad is not Simrad anymore, good luck getting any service on anything older than an AP24/NX45. When we were laid off all the knowledge from Lynnwood vanished and was NOT passed on to the new guys over at Northstar. I will help anyone to the best of my knowledge, please see my other post in the marine electronics forum.
Thanks
Dan
Old 07-21-2009, 09:18 PM
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Originally Posted by abbor View Post
The older Simrad autopilots will most probably still be supported. Parts of the old Simrad (Robertson) organization in Nowray is still operational. They have kept the software engineers, reduced the number of hardware engineers and sold the manufacturing organization to a local manucaturing company. The plan as to move the autopilot production to the Lowrance factory in Mexico, but the factory managment managed to get Navico to sell the factory to one of their subcontractors. Navico has a 5 year agreement to produce the autopilots at this factory.

I am not sure where you get your information at but your statements are not necessarily correct. Pretty much all the Simrad people at the Egggersund factory in Norway were all let go right before the purchase of the plant was announced. The reason Navico sold the plant was strictly a monetary issue. If they would have closed the plant out right, it would have been very expenssive because of Norwegian labor laws. So they just sold the plant and as you did say, and signed a 5 year agreement for the new owner to manufacture the newer models autopilots only.

2 left feet

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