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I am done with ICOM

Old 05-16-2008, 12:01 PM
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Default I am done with ICOM

I have a Icom M502a (go figure) and as with most it has been back to Icom for service on more than one occasion.

I was out the other day and tried to answer someone and I got no response. I thought oh well. I put the antenna plug in my spare fixed mount (a $99 standard from 5 years ago) and Immeditly got a response. I figured here we go again!!!!

My problems started about 1 month after installing the radio. It would lock up or freeze up occaisonally but if you rebooted the radio it would work fine, for a while till it did it again. Then it stopped transmiting while I was 40 miles off. Packed it up and sent it off to a warranty repair center. I listed the problems and they had it for about a month and sent it back with a note that they replaced the PA module and tested the radio. It was performing to specs. They stated to check the supply voltage which I did with a DVM and it never dropped below 12.5 while transmiting without the engine running and with it running it never goes below 14.2.

Fast foward to this season I am right back where I ended last season. So much for a distress button It would not work if I needed it anyway.

I just got off the phone with ICOM tech support.
Pack it up and send it in BUt it has to be a install issue.
The tech told me first the voltage was bad to the radio. I told him about the meter that is still connected to the leads. NEXT how close is the radio to the antenna? I told him about 4 feet and about 2 feet under the antenna which is mounted on my hardtop and my radio is in the eletcronics box under the top.He says Oh man thats the problem!!! Your radio is too close to the antenna!!! Yeah right cmon Antennas don't radiate up and down. Plus the radiator on the antenna is up about 4 feet anyway. So I asked him where in the instructions does it list the safe distances? He states on page 3 so I look it up online while I am on the phone with him and it states 1 meter vertical clearence for proper operation but says nothing about mounting the radio just proper clearence for humans. He then asks if I cut the cable going to the antenna? I said its about 10 feet long and coiled. He says Thats a problem too. I said funny it works fine with my backup radio. He then said the connector is probably bad as well. I said it works fine on my other radio and this happened with two different antennas. One is a digital 529vw (reguarded as one of the better antennas). The kicker was when i told him it was sent in last fall to an authorized service center he said Don't send it there again they don't really know what they are doing. I told him they were listed on Icoms site as a warranty center and he said Not all the repair centers are the same. Some really don't have a clue.

My bigest problem is that He had an excuse for everything and then stated they have had no problems with the M502a. I then asked him to check the fourms here and all he had to say was pack it up and send it to them.
I am going to send it in again and if it does it again I am going to run it over with my truck and send it back for warranty repair.

I WILL NEVER BUY AN ICOM AGAIN!!!

OK I am done with my rant, sorry.
Old 05-16-2008, 12:37 PM
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Default Re: I am done with ICOM

look here, brings back terrible memories. Buy the 504 and be happy the 502a is junk.

http://www.thehulltruth.com/forums/t...ighlightmode=1
Old 05-16-2008, 01:16 PM
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Default Re: I am done with ICOM

Second that, 504 for more than a year with out issues.
Old 05-16-2008, 01:54 PM
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Default Re: I am done with ICOM

i know impressions are just that, but it does seem like the 502a had a lot of problems and the 504 has been trouble free. i am another 504 owner that has been happy.

that said, i would think twice about buying another product from a manufacturer that i was snake bitten by too.
Old 05-16-2008, 01:56 PM
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Default Re: I am done with ICOM

I have a junk 502a also.


"Customer Service...please hold while we disconnect you"








Old 05-16-2008, 02:13 PM
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Default Re: I am done with ICOM

Yea I love the service tech's reply to me " We don't have any problems with that radio that I am aware of, it must be an install problem"
Old 05-16-2008, 02:31 PM
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Default Re: I am done with ICOM

I have a few Icom radios, mostly for ham use. They are good radios.

For the marine band, I own the Icom M-72 hand held. At the time I bought it, the M-72 was among the best options out there.

But if I had to buy a new one today, it would not be the M-72. I would probably buy the Standard Horizon HX850S. It floats and has a built in GPS and full DSC SC-101 functionality.

Or I would get the Icom floating radio. But not the M-72. Thats what I get for buying today and not waiting for tomorrow!!!

As for fixed mounts, I think S/H is the better choice. If you compare any Icom fixed mount to any similar S/H radio the S/H is less money, and just as tough. Plus S/H stands behind their products. My S/H plotter broke, and they said send it back in. No questions. Not only did they fix it, they updated the software. I sent in a CP-155C and they sent me back a CP-180 stuffed into the old CP-155 case! Totally unexpected and totally not something they had to do.

Sorry you had such a bad experience with Icom. Really they do make good stuff. You just got a dud.
Old 05-16-2008, 04:08 PM
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Default Re: I am done with ICOM

I just swapped out an Icom 602 for a S/H Quantum 5500. There was nothing really wrong with the Icom, it just didn't perform all that well. I've only had the S/H running for a day, but I was receiving broadcasts from quite distant (which I was able to do with my previous boat and S/H radio). I also like S/H support and I simply prefer their look and feel - that's just personal though.
Old 05-16-2008, 06:26 PM
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Default Re: I am done with ICOM

I have had great service with my 502 works great
Old 05-16-2008, 08:18 PM
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Default RE: I am done with ICOM

jy118lfd - 5/16/2008 3:01 PM I... and as with most it has been back to Icom for service on more than one occasion.
Sorry to hear of your problems with your radio, but I can't quite accept your general statement above.

I've had an M502 and an M602 for the last couple of years, and both have been excellent, flawless performers.

Brian
Old 05-17-2008, 03:12 AM
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Default RE: I am done with ICOM

ocnslr - 5/16/2008 8:18 PM



jy118lfd - 5/16/2008 3:01 PM I... and as with most it has been back to Icom for service on more than one occasion.
Sorry to hear of your problems with your radio, but I can't quite accept your general statement above.

I've had an M502 and an M602 for the last couple of years, and both have been excellent, flawless performers.

Brian

My statement was for M502a owners. Both the 502 and 602 are excellent radios.
Old 05-17-2008, 03:43 AM
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Default RE: I am done with ICOM

jy118lfd - 5/17/2008 6:12 AM

ocnslr - 5/16/2008 8:18 PM



jy118lfd - 5/16/2008 3:01 PM I... and as with most it has been back to Icom for service on more than one occasion.
Sorry to hear of your problems with your radio, but I can't quite accept your general statement above.

I've had an M502 and an M602 for the last couple of years, and both have been excellent, flawless performers.

Brian

My statement was for M502a owners. Both the 502 and 602 are excellent radios.

Well I don't agree as I never had a proplem and I am pretty sure mine is the 502A
If I even thougt there was a issue I would replace it
Old 05-17-2008, 04:34 AM
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Default Re: I am done with ICOM

Well if yours is fine then you are a lucky one!!! One just has to use the search feature on this and many other websites to find out that yours is the exception not the rule
Old 05-17-2008, 04:42 AM
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Default Re: I am done with ICOM

Knock on wood my 502a has been ok so far
Old 05-17-2008, 04:56 AM
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Default Re: I am done with ICOM

With a run of good ones I am now thinking it has to be a bad part and is fixable. Then again it is new day and I haven't had to listen to a list of excuses from someone trying to defend a defective radio. It goes out today, right back to ICOM America in Washington so there is no excuse this time. I will post the results here good (I hope) or bad!!!
Old 05-17-2008, 08:09 AM
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Default Re: I am done with ICOM

I would also say a power problem, and I have similar issues with one Icom HF radio: the voltage is correct, but for some reasons, the connection at the fuses on the power cords need to be "played with" to "reset" the contact surface.
I know it, when I see the power is not sufficient (although the supply voltage is correct), I play the fuse and it runs back OK. This is just one point you may want to check.
Old 05-17-2008, 09:32 AM
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Default Re: I am done with ICOM

XV2PS - 5/17/2008 11:09 AM

I would also say a power problem, and I have similar issues with one Icom HF radio: the voltage is correct, but for some reasons, the connection at the fuses on the power cords need to be "played with" to "reset" the contact surface.
I know it, when I see the power is not sufficient (although the supply voltage is correct), I play the fuse and it runs back OK. This is just one point you may want to check.
i have no idea why icom puts a non waterproof fuse holder on a marine vhf radio. ;? i cut them off and run the radio off of a 10 amp breaker.
Old 05-17-2008, 12:17 PM
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Default Re: I am done with ICOM

Duct Tape - 5/17/2008 9:32 AM

XV2PS - 5/17/2008 11:09 AM

I would also say a power problem, and I have similar issues with one Icom HF radio: the voltage is correct, but for some reasons, the connection at the fuses on the power cords need to be "played with" to "reset" the contact surface.
I know it, when I see the power is not sufficient (although the supply voltage is correct), I play the fuse and it runs back OK. This is just one point you may want to check.


i have no idea why icom puts a non waterproof fuse holder on a marine vhf radio. ;? i cut them off and run the radio off of a 10 amp breaker.
This is what I did cut off the stupid fuse holder and wired it directly to my fuse panel.

I also have a volt meter connected to the leads going into the radio. Never goes below 12.5 engine not running and 14.2 engine running. The panel is wired to a group 27 deep cycle for electronics only and charged by a ACR from my 55 amp alternator. Believe me I have covered all the bases.

I also have my standard horizon backup hooked up to the same panel and it has not had so much as a hiccup in three years.

Old 05-20-2008, 02:47 PM
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jy are you still having troubles? Ease your mind and buy the 504. I couldn't be happier with mine and it is what you would expect from an ICOM unit. It is a simple swap for the 502a/504. The peace of mind you will have as a result is priceless in my opinion. I know you are leery of ICOM and to be honest I was also during my 502a nightmare but it was my confidence in my older 502 that caused me to swap for the 504 (that and a precut hole in my E-box that fit the 504). it is cheap insurance and the additional safety factor is well worth it.
Old 05-20-2008, 06:13 PM
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Default Re: I am done with ICOM

I had the same thing happen with my m502a I sent it back and tech said its the pa module they replaced it and after
1 month the same thing all over again I lost any trust I had in the radio and put it in the garbage. I then went out and
bought the icom m504 i have it 3 weeks now and my volume went out I called tech and he said send it in it might
be the ribbon cable send it in .this is crazy Icom used to be the best radio out there I don,t know anymore.

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