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Raymarine Service Thumbs Up!

Old 04-26-2007, 11:40 PM
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Join Date: May 2002
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Default Raymarine Service Thumbs Up!

The trackpad on my year old A65 stopped working to the left and the chip door wasn't that secure. I decided to take it to Raymarine's Merrimack, NH service center for repair on Friday.

The tech came out to the lobby, looked at the unit, listened to my concerns and said they'd fix the unit and get it back to me this week. A new replacement unit was shipped to my door on Wednesday.

I was disappointed that the trackpad had a problem, but nice job Raymarine for taking care of a customer with fast, excellent service. They definitely exceeded my expectations. I am partial to the Raymarine gear anyway, but this experience certainly helps to earn my loyalty.
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