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Raymarine C120

Old 02-01-2007, 01:59 AM
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Default Raymarine C120

I read somewhere that before applying a Nav-protecter screen to a C120 that the antiglare film should first be removed, can anyone set me straight as to whether it should be removed and if so, how.
Thanks
Old 02-01-2007, 05:18 PM
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Default Re: Raymarine C120

Scotty B - it does not have to be removed, but some do as the Navprotector is not 100% clear (more like 98%). I just recieved my Navprotector and I'm going to apply it directly. These C120 screens scratch WAY too easily, but RM has excellent customer support, give them a call/send in your unit and I bet they will take care of you under warranty. I just did this so am going with Navprotector on 'new screen' to hopefully keep it that way.

If you do want to remove the Raymarine anit-glare (which I would not do of your unit is under warranty) I've read here that Novis polish is good. Google 'novis polis' and search THT for 'navprotector' or 'novis' and you will get lots of hits and all your answers.

Good luck
Old 02-02-2007, 06:07 PM
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Default RE: Raymarine C120

Thanks very much for your help Parnine. I have sent my unit back to Raymarine previously and had my screen replaced under warranty after it scratched due to cleaning it the way they recommend in there handbook.

I fitted the Nav-protector screen as soon as I got it back from Raymarine but I find that it makes the screen fairly dull and sometimes hard to see.

That is why I thought that removing the antiglare film might make screen brighter and easier to see with the Nav-protector fitted.

I would prefer to leave the unit with the antiglare film intact so I think I will just put up with it.
Old 02-03-2007, 12:10 PM
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Default RE: Raymarine C120

You know, I added one of those antiglare screens (stick-on type) to my C80.....left it on there two trips. On the third I took it off. It took away too much clarity and crispness from the screen. I just threatned everyone on the boat--"you touch the screen and mark it up, YOU buy another one.."

Fixed that issue!
Old 02-09-2007, 10:25 AM
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Default Re: Raymarine C120

I emailed Raymarine regarding if they were going to make any screen modifications as I am looking to buy a new unit. this is the response that I got.

"Response (Chuck Anderson) - 02/09/2007 09:07 AM
There is no systemic problem with the MFD screen coatings. Should a customer experience a problem with the screen coating, the display should be sent to Raymarine for inspection. If it is determined that the problem was caused by a manufacturer's defect and the display was purchased less than 2 years prior, Raymarine will replace the lens under warranty.

Thanks for the product feedback and suggestion."
Old 02-09-2007, 12:49 PM
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Default Re: Raymarine C120

Shin-Dig - 2/10/2007 9:25 AM

I emailed Raymarine regarding if they were going to make any screen modifications as I am looking to buy a new unit. this is the response that I got.

"Response (Chuck Anderson) - 02/09/2007 09:07 AM
There is no systemic problem with the MFD screen coatings. Should a customer experience a problem with the screen coating, the display should be sent to Raymarine for inspection. If it is determined that the problem was caused by a manufacturer's defect and the display was purchased less than 2 years prior, Raymarine will replace the lens under warranty.

Thanks for the product feedback and suggestion."
The screen issue was not a big issue to me, but I was inquiring to see if any changes were being made as many of the manufacturers are making modification in 2007. I have heard that several are planned for the C-series and to be announced next week.

After I received the reply to my inquiry and Raymarine stated that here were no systematic problems with the screens, I sent them the link to this thread. I sent it to be helpful so that they could see that some people were having issues with the screens and to those here could see that there were no planned changes according to Chuck.

Not 5 minutes later, I got a call from the Raymarine rep (Chuck Anderson) chastising me for posting his response here and telling me that his response information was confidential and was indicated so in his email response.

He said it in a very condescending tone. I was so shocked, all I could say was ok. When I received his other emails, I did not see any statement prohibiting me from referencing Raymarines repliesso I went back and reread them. After scrolling through the significant amount of text and other formatting that they embed in their emails I found the statement that he referred to.

While I was unaware of their statement, it is not like there is anything top secret in the above response. One thing is for sure, the Raymnarine Customer Support department may want to consider some customer service training on how to properly handle such an issue.

With that said, Raymarine will not be getting my business because this guy was out of line with his tone. Chuck could have easily corrected the matter in a much different fashion, but spoke to me like a child.

As such, Raymarine is off the list and it had nothing to do with their product, but rather their customer service. I doubt they will miss my $5k purchase, but I will be sure to let everyone know about their lack of service skills as I would be afraid to try to remedy a problem with a Raymarine purchase for fear that they would not handle it appropriately.

Good bye Raymarine. Hello Furuno or Garmin.
Old 02-09-2007, 01:43 PM
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Default Re: Raymarine C120

Wow! Like being back in school. Give em hell Shin-Dig. I wonder if Chuck Anderson will be at the Miami show?
Old 02-09-2007, 04:14 PM
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Default Re: Raymarine C120

I did not post their response to be vindictive and not reading the fine print at the bottom of the page was my oversight. I just wanted others to see what Raymarines response was. I could have easily paraphrased their top secret message.

The screen issue seems minor in the overall scope of things as the other manufacturers have cons as well, but when I now think of Raymarine, I can only assume (1) that if I needed real service, I wouldn't get it and (2) they are in denial of their screen issues b/c I feel like it must have touched a nerve.

They obviously did not consider me as a potential customer with there actions. Now I definitely will not be. Isn't this the "Raytheon" stigma that they have been trying to get away from?
Old 02-09-2007, 07:38 PM
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Default RE: Raymarine C120

I spoke to RM today to ask a quick question about wiring my multiplexor that I got last year and finally have a chance to install. I asked if it was worth going by their booth at Miami to see new products and of course they said yes. I asked "like what?" and was told that I'd have to wait. Then I asked about Sirius weather for the C series and was told "definitely go to the booth". As always, the guy I spoke to was courteous...I recognized his voice as Winston who I've spoken to many times over the past 5 years or more.

Anyway, it seems pretty childish to chastise the whole company over one bad experience with a particular guy. Better to call RM, let the management know about this guy, and then buy the equipment if it is what best fits your needs. No need to act like a prima donna.

Harry
Old 02-09-2007, 08:41 PM
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Default Re: Raymarine C120

I put the Nav Protectors on my C80s without removing the anti glare film first and have had no problems. This was last June also...
Old 02-09-2007, 08:55 PM
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Default RE: Raymarine C120

Harry Brosofsky - 2/9/2007 4:38 PM

I spoke to RM today to ask a quick question about wiring my multiplexor that I got last year and finally have a chance to install. I asked if it was worth going by their booth at Miami to see new products and of course they said yes. I asked "like what?" and was told that I'd have to wait. Then I asked about Sirius weather for the C series and was told "definitely go to the booth". As always, the guy I spoke to was courteous...I recognized his voice as Winston who I've spoken to many times over the past 5 years or more.

Anyway, it seems pretty childish to chastise the whole company over one bad experience with a particular guy. Better to call RM, let the management know about this guy, and then buy the equipment if it is what best fits your needs. No need to act like a prima donna.

Harry
Now THERE'S a voice of reason....
Old 02-09-2007, 11:12 PM
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Default RE: Raymarine C120

Hewesfissher - 2/10/2007 10:55 AM

Harry Brosofsky - 2/9/2007 4:38 PM

I spoke to RM today to ask a quick question about wiring my multiplexor that I got last year and finally have a chance to install. I asked if it was worth going by their booth at Miami to see new products and of course they said yes. I asked "like what?" and was told that I'd have to wait. Then I asked about Sirius weather for the C series and was told "definitely go to the booth". As always, the guy I spoke to was courteous...I recognized his voice as Winston who I've spoken to many times over the past 5 years or more.

Anyway, it seems pretty childish to chastise the whole company over one bad experience with a particular guy. Better to call RM, let the management know about this guy, and then buy the equipment if it is what best fits your needs. No need to act like a prima donna.

Harry
Now THERE'S a voice of reason....


I also spoke to Winston and found him to be very courteous and helpfull.
Old 02-09-2007, 11:52 PM
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Default Re: Raymarine C120

Shin-Dig, Not to argue with you but I have had the best response from Raymarine technicians, I recently replaced/upgraded all my electronics on my boat myself and had several questions, probably annoying questions as I am not an electronics tech. All the emails and telephone calls were answered quickly, professionally, and in layman's terms. I have owned other very popular manufacturer's electronics and had to wait 30 plus minutes on the telephone just to talk to a human voice (24 hours on email). In my opinion, I absolutely hate being menu driven and on hold (ignore) waiting forever for a technician. My experience with RM has been excellent, would definitely go with them again.
Old 02-10-2007, 06:13 PM
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Default RE: Raymarine C120

Harry Brosofsky - 2/10/2007 6:38 PM

I spoke to RM today to ask a quick question about wiring my multiplexor that I got last year and finally have a chance to install. I asked if it was worth going by their booth at Miami to see new products and of course they said yes. I asked "like what?" and was told that I'd have to wait. Then I asked about Sirius weather for the C series and was told "definitely go to the booth". As always, the guy I spoke to was courteous...I recognized his voice as Winston who I've spoken to many times over the past 5 years or more.

Anyway, it seems pretty childish to chastise the whole company over one bad experience with a particular guy. Better to call RM, let the management know about this guy, and then buy the equipment if it is what best fits your needs. No need to act like a prima donna.

Harry
Harry this is my first interaction with Raymarine. From my perspective I was not treated appropriately, thus why should I bother to give them a second chance? It is not as though they have a monopoly. I have had furuno and Garmin in the past. I asked simple questions. I did not ask the guy to be an a$$ and can only wish that I would have dealt with Winston. They had their chance. Chuck represents the company. ;?
Old 02-10-2007, 07:49 PM
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Default RE: Raymarine C120

It's your loss and theirs. You've excluded a complete line of very good equipment, and they've lost a customer. I just hate to see poeple biting their nose to spite their face like you are.

Harry
Old 02-11-2007, 01:48 PM
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Default RE: Raymarine C120

Harry Brosofsky - 2/11/2007 6:49 PM

It's your loss and theirs. You've excluded a complete line of very good equipment, and they've lost a customer. I just hate to see poeple biting their nose to spite their face like you are.

Harry
They do make good equipment, but I don't put up with that kind of BS and am a person of principle. The only reason I was even considering them in the first place is because of the potential delay of the release of the Garmin 4212. It is supposed to come out mid-April which is when our tuna season starts. I didn't want to chance not having the electronics ready and began re-considering other options.

Now, I will take my chances in the release date and just have the console panel prefabricated with a Furuno 585 in advance an all the new antenna's mounted so that all I have to do is drop the unit in and connect the wires when the 4212 arrives.

Raymarine can't change my mind unless they want to give me a E-120.

this is what I have decided to get:
Garmin 4212 with XM weather and 4kw radome
Furuno 585
Clarion CMD5
Old 02-17-2007, 01:15 PM
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Default Re: Raymarine C120

jim where do i buy the nav proctectors?
thanks steve
Old 02-18-2007, 07:01 AM
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Default Re: Raymarine C120

Steve, you can buy them on Ebay.
Old 02-18-2007, 11:00 AM
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Default Re: Raymarine C120

stevendiamond - 2/17/2007 1:15 PM jim where do i buy the nav proctectors? thanks steve
Online at www.NavProtector.com Piece of cake.

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