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Standard Horizon Customer Service

Old 11-04-2006, 04:11 PM
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Default Standard Horizon Customer Service

I've had my Standard Horizon HX600S handheld VHF radio for about three weeks now. Nine days ago, much to my horror, I accidentally dropped the HX600S from the top landing of the stairs at home. The radio hit the wood floor 11' below, antenna first with a sickening crack/thud. I assumed that the unit was toast but was pleasantly surprised to find it still working just fine. Later that morning I even completed a successful radio check while on the water. The only damage to the unit was the rubber waterproof covering on the antenna was compromised and the actual antenna was bent at a 45º angle. I e-mailed Standard Horizon explaining my extreme stupidity to them. Within a few hours I had a reply requesting my shipping address. This morning a free replacement antenna arrived in the mail. No proof of purchase or payment required. Now that is customer service! They just made this loyal customer very happy.
Old 11-05-2006, 01:09 AM
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Default Re: Standard Horizon Customer Service

I'm happy that you were accomodated so generously by SH, but not surprised. It's experiences such as yours that convinced me to go with SH myself. Any electronic device(or any device) might fail. The measure of of a company's integrity is their willingess to stand behind their stuff.
Old 11-05-2006, 08:33 AM
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Default Re: Standard Horizon Customer Service

ALL of my communications stuff is SH for the very reason(s) mentioned above.
Old 11-05-2006, 09:18 PM
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Default Re: Standard Horizon Customer Service



They have never been ANYTHING but GREAT to me...EVER!!!
Old 11-06-2006, 02:49 PM
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Default Re: Standard Horizon Customer Service

Plus, having Scott from SH as a THT member does not hurt either! He's always been great to work with.
Old 11-06-2006, 03:53 PM
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Default Re: Standard Horizon Customer Service

I had a similar experience with SH. I could not delete the old tracks on my plotter, the screen was covered with black spagetti. After messing with it for a while myself I called SH on my cell from the boat. I was on hold for less than 2 minutes then the guy from tech support walked me through the fix in about 3 minutes. He said it was a glitch caused by the c-map card and if it keeps happening to contact them, even gave me the 800# for c-map.

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