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Garmin responses from Fort Laud show

Old 10-29-2006, 05:27 PM
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Default Garmin responses from Fort Laud show

from Olathe execs discussed at show
1. weather going in small units but not in this generation of units (read :far off)
2. admit to the reflective screen peeling problem but no answers or changes planned - claimed they only got the problem from Flordia customers (HMMMMM.....)
3. oblivious to XM audio audio low voltage problem
4. no immediate plans for NMEA 2000 - mostly due to all the motor mfrs really liking to sell their gauges (read: profitable)
5. no plans for the 3-d perspective view to be a working screen - meaning ability to make waypoints, measure, etc...

all in all, not a very revealing discussion.....and asked two diff techs twice...at least their answers were consistent...
Old 10-29-2006, 05:37 PM
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Default RE: Garmin responses from Fort Laud show

If Garmin has a weak point, it is their admission to system glitches or problems in engineering.
Examples:
--Not having the ability to adjust aux output level on the GDL30A XM weather/audio receiver.
--Like Glen mentioned, the omnipresent problem with water spotting on the screens. I wonder how many millions they have spent on replacements?
These are problems I have experienced personally, and they were no help at all in regards to the questions I had with the output level on the GDL30A. I spoke with a customer service supervisor on numerous occasions about this, and was promised a follow-up afterwards.
That was over 6 months ago......I haven't heard squat from them.
IMO, they have some of the best technology in the field and I will continue to use the product. There is room for improvement, and sometimes it seems they want to rest on their laurels rather than be pro-active in some situations.

Old 10-29-2006, 07:10 PM
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Default Re: Garmin responses from Fort Laud show

Glen, was it the Garmin Rep's there or the engineers? I wonder how much they really know what Garmin's plans really are. As for the XM Radio low signal response, we have found a fix for this in one particular radio. The Clarion CMD-4A has a selectable input sensitivity that can be placed on HI and works great with the XM Radio. I know that doesn't help those with radios now but will help others down the road.
Screen spots, I see these spots on Furuno, Raymarine,SI-Tex and SIMRAD displays. I sell Garmin 5-1 over other brands and I think it is getting more attention due to the amount of units on the water. I agree that there needs to be something done but I'm sending in a SI-TEX in on monday for the same thing. Did you speak with Furuno at the show about the Sirius weather?
Old 10-29-2006, 07:25 PM
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Default Re: Garmin responses from Fort Laud show

SWFLNavigation - 10/29/2006 8:10 PM

Glen, was it the Garmin Rep's there or the engineers? I wonder how much they really know what Garmin's plans really are. As for the XM Radio low signal response, we have found a fix for this in one particular radio. The Clarion CMD-4A has a selectable input sensitivity that can be placed on HI and works great with the XM Radio. I know that doesn't help those with radios now but will help others down the road.
Screen spots, I see these spots on Furuno, Raymarine,SI-Tex and SIMRAD displays. I sell Garmin 5-1 over other brands and I think it is getting more attention due to the amount of units on the water. I agree that there needs to be something done but I'm sending in a SI-TEX in on monday for the same thing. Did you speak with Furuno at the show about the Sirius weather?
of course it was their show reps but they were from olathe and not from a dealer...they all were in their tech service area so I expected them to be well informed, which I felt they were.. The future plans was from someone above them but I will not say whom - but he was on the national level. As far as the audio fix - I mentioned the clarion solve it but that does not let garmin off the hook - it is still damn low and I don't think if someone already has a head unit that he should have to replace it due to garmin's shortcomings in this area.

As far as the screen thing , it has been a problem for years and IMO is worse than the others and not just a volume thing. I had a furuno for a few years and never had the problem I had on my 2010C 4 years ago it's a bad coating. period, (IMO) The raymaine scratches off, the garmin flakes off. One is owner induced (RM) the other just happens (Garmin).....

I also will buy Garmin stuff as it is the most useable and updateable, not to mention great cust tech support, but they neeed to just pay a bit more attention to the stuff released as W said....
Old 10-29-2006, 07:33 PM
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Default Re: Garmin responses from Fort Laud show

There is no excuse for not being NEMA 2000 or the signal issue.. plain stupid.. It only takes a hit in the earning's to get their attention. Thanks for the info. I'll be at IBEX in Miami this week talking to my Rep and see if there is any new info comming down the pipes.
Old 10-30-2006, 01:15 PM
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Default Re: Garmin responses from Fort Laud show

Garmin is a profitable, high growth, public comapany serving more markets than just recreational marine, ie...avaiation, general purpose recreation, etc... They surely look at return on investment when entertaining new development and product plans. NMEA 2000 would be worth how many dollars in earnings per share? And the engine manufactuers DO have a vested interest in this application.

Not so true with Raymarine and Furuno which serve primarily marine markets. The lifecycle of new recreation class marine electronics is maybe 2 years, and it's a whore's market for price. I've loved my Furuno stuff but thier pace of change may be best described as glacial, and frankly Raymarine has nice stuff but not delivered best in class customer service, or consistent quality in this class of product.
Old 11-01-2006, 06:19 AM
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Default Re: Garmin responses from Fort Laud show

I thought it was interesting how the Garmin rep stated that their 4KW Radar could pick up birds at 36 Miles.... I asked her if she was sure and what made her 4KW radar better than the Furuno 12KW or Ray 10KW, she said...Our antenna is state of the art, I asked if she would give a money back guarantee with that bird statement however she then started to backtrack a little. It's funny, these people will do ANYTHING to get you to buy their product including lie...
Old 11-01-2006, 02:08 PM
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Default Re: Garmin responses from Fort Laud show

Good sales people will help you solve a problem and don't need to lie. If they can't help you, they move on to a problem they can get paid to solve.
That's right, then people bitch that they are ignored by stupid sales people when they just want to kick the tires. Was she really a sales pro or just eye candy for display purposes? Staffing for shows is a hit or miss proposition. If you want the skinny, ask an engineer.
Old 11-01-2006, 05:03 PM
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Default Re: Garmin responses from Fort Laud show

bayhunter - 11/1/2006 3:08 PM

Good sales people will help you solve a problem and don't need to lie. If they can't help you, they move on to a problem they can get paid to solve.
That's right, then people bitch that they are ignored by stupid sales people when they just want to kick the tires. Was she really a sales pro or just eye candy for display purposes? Staffing for shows is a hit or miss proposition. If you want the skinny, ask an engineer.
boy is this true - the inventor and lead engineer, Doug Ford, was at the TR-1 booth all weekend and I also worked alongside him representing the veradoclub. Many people would come up and say they had a problem and he never took the attitude that his product was perfect and set about solving the problem. On two occaisions,people from south america came up to ask about how to install theirs and he told them it would not work (arneson solenoid steering) and both units could be sent back to their Washington HQ (not the dealer) and he would refund their money.

What I found at the Garmin booth was guys eager to help but they clearly were not interested in any improvments we suggested. When I mentioned the sceeen problem, he quickly interjected "we'll replace it". I KNOW THAT... but that's not what I was trying to get across...got to get to the tech guys and they are not usually at the shows....

In defense of the garmin guys, I'll bet no one gets a training couse on the competition and what they can do......best to ask here at the BOE forum who can run them all....
Old 11-10-2006, 11:11 AM
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Default Re: Garmin responses from Fort Laud show

Sorry for the noobie question, but what and where is the BOE forum?
Old 11-10-2006, 11:24 AM
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Default Re: Garmin responses from Fort Laud show

It is under the vendor forums. Here is the link:

http://www.thehulltruth.com/forums/f...iew.asp?fid=62
Old 11-10-2006, 11:26 AM
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Default Re: Garmin responses from Fort Laud show

I have several Garmin products and I am happy with them and the support. Always straight forward.

I have not had the water spot problem on mine but I am from way up north, you know, Georgia. Has any one tried using Rain-X or similar on the screen or will that ruin the screen?
Old 11-10-2006, 11:57 AM
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Default Re: Garmin responses from Fort Laud show

Bob's Cay - 11/10/2006 12:26 PM

I have several Garmin products and I am happy with them and the support. Always straight forward.

I have not had the water spot problem on mine but I am from way up north, you know, Georgia. Has any one tried using Rain-X or similar on the screen or will that ruin the screen?
seems to be salt air/water that does it. Garmin techs said they only see the problem in florida - a but hard to believe...esp since a garmin tech confided in me that he removed his finish on his own unit and he's in Kansas.....
Old 11-13-2006, 07:49 AM
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Default Re: Garmin responses from Fort Laud show

I've sent back (3) 2010C units for the screens and they have replaced it every time. One of the tech. guys finally admitted that they have a problem and said that I could use Windex, with vinegar, I believe and it would remove the coating, making the screen much easier to see, especially with sunglasses on. I eventually upgraded to the 2110C, but also purchased a clear screen coating to preserve the new screen.
I must be borderline yankee, here in Charleston, SC, if all of the problems have been way down south.
Old 11-15-2006, 08:31 PM
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Default Re: Garmin responses from Fort Laud show

On the investment show " Mad Money with Jim Cramer " he was breaking garmin products and recommended that investers sell their stock. He knows something is up.
Old 11-15-2006, 09:43 PM
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Default RE: Garmin responses from Fort Laud show

Glen E - 10/29/2006 5:27 PM from Olathe execs discussed at show

1. weather going in small units but not in this generation of units (read :far off)

2. admit to the reflective screen peeling problem but no answers or changes planned - claimed they only got the problem from Flordia customers (HMMMMM.....)

3. oblivious to XM audio audio low voltage problem

4. no immediate plans for NMEA 2000 - mostly due to all the motor mfrs really liking to sell their gauges (read: profitable)

5. no plans for the 3-d perspective view to be a working screen - meaning ability to make waypoints, measure, etc... all in all, not a very revealing discussion.....and asked two diff techs twice...at least their answers were consistent...
how quickly things change...your info on #'s 1 & 4 couldn't have been more wrong ('far off'=this spring for weather in small units & nmea 2000), jury is still out on 2, 3, & 5...but it seems pretty clear the 'execs' you spoke with were either stockboys or sworn to secrecy!

i am just kidding but this seems like a difference from garmin's terrible ability to keep a secret in the past.
Old 11-16-2006, 01:23 AM
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Default RE: Garmin responses from Fort Laud show

chainsaw42 - 11/15/2006 10:43 PM



Glen E - 10/29/2006 5:27 PM from Olathe execs discussed at show

1. weather going in small units but not in this generation of units (read :far off)

2. admit to the reflective screen peeling problem but no answers or changes planned - claimed they only got the problem from Flordia customers (HMMMMM.....)

3. oblivious to XM audio audio low voltage problem

4. no immediate plans for NMEA 2000 - mostly due to all the motor mfrs really liking to sell their gauges (read: profitable)

5. no plans for the 3-d perspective view to be a working screen - meaning ability to make waypoints, measure, etc... all in all, not a very revealing discussion.....and asked two diff techs twice...at least their answers were consistent...
how quickly things change...your info on #'s 1 & 4 couldn't have been more wrong ('far off'=this spring for weather in small units & nmea 2000), jury is still out on 2, 3, & 5...but it seems pretty clear the 'execs' you spoke with were either stockboys or sworn to secrecy!

i am just kidding but this seems like a difference from garmin's terrible ability to keep a secret in the past.
what I posted was fact..at least in that what was said to me...I won't be posting what I find out anymore --somebody else go interview at the shows.......
Old 11-16-2006, 07:30 AM
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Default Re: Garmin responses from Fort Laud show

so Glen, i take it you don't see the irony/humor in posting something like '...no immediate plans for NMEA2000...' two weeks before garmin announces they're new plotters are nmea 2000??
Old 11-20-2006, 05:08 PM
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Default Re: Garmin responses from Fort Laud show

XM problem is easily solved with a little extra $'s!

I had to add an after market signal processor to get the GDL30A to be useful with the Sony Marine head end.

Works like a champ now.....if only I could figure out how to get the DSC signal to my Icom 502!
Old 11-25-2006, 08:15 AM
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Default RE: Garmin responses from Fort Laud show

Glen, we appreciate your shared info ... keep it coming. Chainsaw's post was a little rough on the edges (as you might expect a chainsaw to be), but he wasn't trying to offend anyone.

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