Notices
Marine Electronics Forum
Like Tree8Likes

Canít see GXM53 Media screen anymore

Old 10-08-2019, 11:11 AM
  #21  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: May 2011
Location: Republic of Texas
Posts: 867
Default

Here is the mindtwister:

Got this from SiriusXM:
_________________________________

Marine Support

1:04 PM (5 minutes ago)
to me
Omar,



We are seeing the issue as well. Garmin is working on the problem as it appears to be on their end.



Kind regards,

SiriusXM Marine Support

__________________________________________________ _
Omarf4 is offline  
Old 10-08-2019, 04:17 PM
  #22  
Admirals Club Admiral's Club Member
 
Join Date: May 2019
Posts: 25
Default

It’s a case of passing the buck. The good news is that we do not have to remove and return our units. Now that GARMIN AND siriusXM are aware that something obviously changed, and it wasn’t a software update to blame, they can focus on fixing it. Let’s keep our fingers crossed!
SomedayIsle is offline  
Old 10-08-2019, 05:28 PM
  #23  
Admirals Club Admiral's Club Member
 
Fish'nFool's Avatar
 
Join Date: Mar 2009
Location: Anywhere but here...
Posts: 25,003
Default

Nah, they're too busy pointing the finger at one another.
Omarf4 likes this.
Fish'nFool is offline  
Old 10-08-2019, 07:56 PM
  #24  
Senior Member
 
Join Date: Jan 2016
Location: Charleston, SC
Posts: 305
Default

Originally Posted by Omarf4 View Post
Wait... what? This is interesting as if that was the case, a lot more folks would be having the problem besides us.....

Still working with the tech on my end, who just asked for a bunch more information. He did not say anything about the siriusxm advisory.......

Plot thickens!
went out today, I have this issue.
limey940 is offline  
Old 10-09-2019, 03:50 AM
  #25  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: May 2011
Location: Republic of Texas
Posts: 867
Default

Originally Posted by limey940 View Post


went out today, I have this issue.
say more?

symptoms? Weather, radio signal or both? Do you see radio channels under media devices?
Omarf4 is offline  
Old 10-09-2019, 04:04 AM
  #26  
Admirals Club Admiral's Club Member
 
Join Date: May 2019
Posts: 25
Default

No XM reception icon
No Subscription
No page showing reception of weather features
No way to edit weather menu or change radio channel

Despite this, full weather map with all currently programmed features are displayed, as well as the radio plays the pre-selected channel.
SomedayIsle is offline  
Old 10-09-2019, 11:59 AM
  #27  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: May 2011
Location: Republic of Texas
Posts: 867
Default

Garmin came back with an RMA for my GXM53. Had to "pay-to-hold" for the refurbished unit to ship out. Will update once replaced to see if that even resolved the issue.
Omarf4 is offline  
Old 10-09-2019, 12:07 PM
  #28  
Admirals Club Admiral's Club Member
 
Join Date: May 2019
Posts: 25
Default

Thanks for the update. Their approach seems inconsistent.
SomedayIsle is offline  
Old 10-09-2019, 02:32 PM
  #29  
Senior Member
 
Join Date: Jan 2016
Location: Charleston, SC
Posts: 305
Default

Originally Posted by Omarf4 View Post


say more?

symptoms? Weather, radio signal or both? Do you see radio channels under media devices?
hey

weathet was working, XM radio was working, but I could not see or browse list of XM stations. On the main screen I could see I was connected to ĎAUXí but nothing else.
limey940 is offline  
Old 10-09-2019, 02:33 PM
  #30  
Senior Member
 
Join Date: Jan 2016
Location: Charleston, SC
Posts: 305
Default

Originally Posted by SomedayIsle View Post
No XM reception icon
No Subscription
No page showing reception of weather features
No way to edit weather menu or change radio channel

Despite this, full weather map with all currently programmed features are displayed, as well as the radio plays the pre-selected channel.
that is my situation as well
limey940 is offline  
Old 10-09-2019, 03:22 PM
  #31  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: May 2011
Location: Republic of Texas
Posts: 867
Default

Originally Posted by limey940 View Post


hey

weathet was working, XM radio was working, but I could not see or browse list of XM stations. On the main screen I could see I was connected to ĎAUXí but nothing else.
exactly the same. Whatís Garmin telling you?
Omarf4 is offline  
Old 10-09-2019, 08:26 PM
  #32  
Member
 
Join Date: Apr 2019
Posts: 85
Default

If your GXM 53 or GXM 54 are showing up in the Garmin Marine Network list that's a good sign as it's probably not a hardware issue. People if you are going to post on this thread make sure you at least know that your chartplotter can see the antenna and that your subscription is active and up to date with Sirius. This may also only apply to people running the 16.00 sw version. Could we get people posting what software you chartplotter and GXM antenna are running?
Paiche is offline  
Old 10-09-2019, 08:39 PM
  #33  
Admirals Club Admiral's Club Member
 
Join Date: May 2019
Posts: 25
Default

Upgraded to software version 16.00 and the problem persists. Will call Garmin again tomorrow.
SomedayIsle is offline  
Old 10-10-2019, 02:33 AM
  #34  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: May 2011
Location: Republic of Texas
Posts: 867
Default

Originally Posted by SomedayIsle View Post
Upgraded to software version 16.00 and the problem persists. Will call Garmin again tomorrow.
here is my case number if you want to hammer the point home with them about this being across multiple people:
Garmin International << Reference ID: 15062337K0 >> <Q#:1000072>
Omarf4 is offline  
Old 10-10-2019, 05:23 AM
  #35  
Admirals Club Admiral's Club Member
 
Join Date: May 2019
Posts: 25
Default

Spoke with Garmin this morning. They reiterated that there is no need to send back the GXM. I advised them that a case number has been posted online and that one individuals was advised by Garmin to send the unit back for service.

He emphatically stated that this information is incorrect, and stated again that Garmin and Sirius are working together and there is no need to return the units.
Omarf4 likes this.
SomedayIsle is offline  
Old 10-10-2019, 09:25 AM
  #36  
Senior Member
 
Join Date: Jan 2016
Location: Charleston, SC
Posts: 305
Default

I just spoke with my dealer who confirmed that this is a known issue and is the result of a coms error between Sirius and Garmin.
The issue is being worked, no ETA on resolution.

Cheers
Omarf4 likes this.
limey940 is offline  
Old 10-11-2019, 08:34 AM
  #37  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: May 2011
Location: Republic of Texas
Posts: 867
Default

Went to the boat today with the replacement gxm53 and everything was working correctly!

nothing was done. Powered up and all is back online. Media, satellite, weather..etc.


Didnít have to replace anything. Whatever the glitch was itís working now.

Last edited by Omarf4; 10-11-2019 at 09:09 AM.
Omarf4 is offline  
Old 10-11-2019, 10:20 AM
  #38  
Admirals Club Admiral's Club Member
 
Join Date: May 2019
Posts: 25
Default

Thank you. Will test on Monday
SomedayIsle is offline  
Old 10-14-2019, 01:15 PM
  #39  
Admirals Club Admiral's Club Member
 
Join Date: May 2019
Posts: 25
Default

The unit now works. I did not replace it. It was obviously a problem between Garmin and Sirius.
Omarf4 likes this.
SomedayIsle is offline  
Old Yesterday, 05:00 PM
  #40  
Admirals Club Admiral's Club Member
 
Join Date: Apr 2014
Location: Peachtree Corners GA
Posts: 102
Default

I had the exact symptoms on my gxm53. Worked fine one day, the next it would only play the last station I tuned into. Four days later all was back working as it should be........ thanks Garmin for keeping your customers informed.
whatknot is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread