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Lowrance--Great Customer Service

Old 10-25-2006, 12:17 AM
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Default Lowrance--Great Customer Service

A tip of my hat to LOWRANCE for their great customer service. Here is my story:

I was installing a LOWRANCE Skimmer transducer on the transom of my boat. The mounting uses a rather specialized washer with a ratchet surface molded into it. It was late in the day, getting dark. I was working with the boat over a grass surface. I dropped one of the washers into the lawn. Oh man, I searched for that little black plastic washer; I combed through every blade of grass within five feet of where it fell. Of course, I could not find it. The next day I called LOWRANCE on the telephone, and I explained what happened. A few days later I received the little washer in the mail, for free. Actually, they sent me a whole new mounting bracket at no-charge.

The next weekend I finished the installation of the transom mounted transducer. The boat was in about the exact same place as it was when I dropped the other washer. I figured that little black washer was still around. I spent another ten minutes looking for it. This time I found it!

But what great service from LOWRANCE. You have to admire a good American company that provides good service like that. They treated me wonderfully. They'll get more of my business.
Old 10-25-2006, 08:07 AM
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Default Re: Lowrance--Great Customer Service

while there are those who bash Lowrance customer service, they are actually pretty good. my main fishing vessel has always had a lowrance product on them.(since 1992) i used to always buy the extended warranty, but i don't anymore because i have only had to send one headset back for replacement, which was a global map2000. (a component that i just replaced with a 111 mainly due to age)
Old 10-25-2006, 05:09 PM
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Default Re: Lowrance--Great Customer Service

It depends on what you call great customer service--there are a couple of threads bashing Lowrance. I own a unit, and had interferenace from the Depth finder--most likely due to poor shielding of the cable. It took me 10 days to get an E mail response--which told me to move antennas, cables and power supplies, distances apart which would be impossiable on a small vessel. I solved the probelm with Ferrite beads, and using foil duct tape as increased shielding--in much less time than the E mail took to recieve--and these suggestions were not made by Lowrance. I am happy with the performance of the product--but not the response from the company at this point.
Old 10-25-2006, 05:11 PM
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Default Re: Lowrance--Great Customer Service

My GlobalMap 3500C quit recieving the GPS signal after being out of warrantee 3 months. Emailed Lowrance and they replied with an return authoriztion number the next day. Sent it in and they swapped it out with a new one immediately and I was back in business, only missed 9 days without the unit. I just purchased a LCX 111 primarily due to Lowrance's good service. Tough to beat a company like that.
Old 10-25-2006, 06:45 PM
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Default Re: Lowrance--Great Customer Service

Jhebert,
your experience is abnomal.
i've sent email and even phoned and left messages, been over 2 weeks for email and no response to date. Who knows if their tech support checks voice mail, no response fr. this dept. either. very disappointing. If i knew i'd have install and product problems and ZERO service, i would not have bought their product.

should have bought another Raymarine product for this boat.
Old 10-25-2006, 07:44 PM
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Default Re: Lowrance--Great Customer Service

jhebert is biased, IN MY OPINION...monitor his site and make your own decisions...

http://www.thehulltruth.com/forums/t...sts=1#M1237408

and here's why I feel this way:

http://www.thehulltruth.com/forums/t...sts=1#M1237408


this should be good for 3 pages....c'mon peter where are you?

Old 10-25-2006, 08:10 PM
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Default Re: Lowrance--Great Customer Service

what am i missing? are the links screwed up?
Old 10-25-2006, 08:31 PM
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Default Re: Lowrance--Great Customer Service

chainsaw42 - 10/25/2006 9:10 PM

what am i missing? are the links screwed up?
no,,just don't beleive him when held up up to scrutiny...

do a search on lowrance cust serv.......
Old 10-25-2006, 11:30 PM
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Default Re: Lowrance--Great Customer Service

Glen--Are you drunk?
Old 10-26-2006, 09:18 AM
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Default RE: Lowrance--Great Customer Service

I guess it all depends....
They have been excellent for my problems, and therein may be the key. I hit a dead fish and totally wiped off the transducer. I mean there was just a stub left. I was doing about 50 trying to outrun a thunderstorm. The transom mounted ducer had been mounted by a Marine mechanic and it should have "kicked-up" on striking anything so long as the unit is not over-tightened. I called, and had a new one complete with 25 feet of cable within 48 hours. Needless to say I was very impressed.

The next boating season, while rescueing a fellow boater, a 50' cruiser pulled alongside me with Radar blasting away, and this wiped out the GPS antenna hockey puck. A call to Lowrance, and the service rep looked up my purchase and said, "No Problem, I see you purchased one of our early units that did not have adequate radiation protection." "Would you like me to overnight you the replacement?" All done free of charge. No boating time lost.


So in my case they were excellent. But then the problems were Easy Can-do fixes. I found the reps to be very courteous and most accomodating, but then again, I don't call them with an attitude going in...

Just my 2 cents on Lowrance.

KKKKFL
Old 10-26-2006, 02:01 PM
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Default RE: Lowrance--Great Customer Service

I have had some struggles with my 339. However the customer service I have received both from the Canadian and US customer service has been outstanding. Even though I have had some problems with the unit, it is the service I received that will keep me a customer.

Stew
Old 11-03-2006, 08:22 AM
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Default Re: Lowrance--Great Customer Service

Good to hear that someone has had good service...
Old 11-03-2006, 06:45 PM
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Default Re: Lowrance--Great Customer Service

I too have had nothing but great service from lowrance, slightly long hold time to speak to a tech, but they aren't afraid to make a product right. I had a problem with my unit reading the chart chip (also lowrance), they asked if I could send it in, I did on friday of one week, and had the replacement in hand, along with a new chip by thursday of the next week.

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