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Stay Away from Eagle and Lowrance

Old 10-24-2006, 01:15 PM
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Default Stay Away from Eagle and Lowrance

I have a unit I bought last september that has a simple problem. The rubber keypad is bad. The company refuses to send out a part saying it "is not field repairable"

That is funny, it only took me 2 minutes to remove the cover and take out 5 screws holding the rubber pad on. Now they want me to send the unit to them to PAY them to fix something I can easily replace myself. I am not wanting the pad under warranty, I offered to pay for it.

I will be buying my next unit from a company that will sell me parts to my unit.

Just another company trying to rape the customer. What they have done is lost one, and all I can tell this about also.

What goes around, comes around.

Dubble
Old 10-24-2006, 01:43 PM
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Default Re: Stay Away from Eagle and Lowrance

you probably cut your nose off, in spite. they would have likely just sent you a new unit, to replace the faulty one. (the last few from we have sent back from garmin, raymarine and lowrance were just replaced with new, instead of repaired)

best o'luck on your new company selling you parts. pretty sure this is the norm. live and learn.

Old 10-24-2006, 02:04 PM
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Default Re: Stay Away from Eagle and Lowrance

just a thought, but it may be that they do something at the factory to maintain the water tightness of the unit. this may be why they wont ship you a part.

if its out of warranty i dont see what the big deal is though.
Old 10-24-2006, 02:17 PM
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Default Re: Stay Away from Eagle and Lowrance

The waterproofing issue has always been a big thing for Lowrance/Eagle. Remember seeing their fishfinders and GPS units in fishtanks at boatshows? Their units have generally not been serviceable in the field, but rather swap-out if in warranty, or service-exchange for a fairly small charge if outside warranty. (At least that's how it works in the UK)
Old 10-24-2006, 04:43 PM
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Default RE: Stay Away from Eagle and Lowrance

Captain Dubble - 10/24/2006 1:15 PM



I will be buying my next unit from a company that will sell me parts to my unit.


Dubble
Good Luck with that venture! This is not uncommon at all in the electronics world. What is to stop you from shorting out the board and then blaming the manufacturer. I understand your concern, but you need to look at the liability issue from the manufacturers point of view.
Old 10-24-2006, 07:34 PM
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Default RE: Stay Away from Eagle and Lowrance

dowop - 10/24/2006 5:43 PM

Good Luck with that venture! This is not uncommon at all in the electronics world. What is to stop you from shorting out the board and then blaming the manufacturer. I understand your concern, but you need to look at the liability issue from the manufacturers point of view.

Duh!!!. I plainly said the unit is OUT of warranty. If I short the board, it IS my unit......and my problem.

As for waterproofing. It ain't rocket science to be sure the seals are in place, and I use it on a boat, not a submarine. It is removed when the boat is washed.

I understand what you are saying about it being the norm to get full replacement units, but if customers do not speak their peace, nothing will ever change.

Also, I have seen numerous threads here where someone sent in a unit only to get a refurb one back that was bad. My unit WORKS, and all I need is a rubber keypad.

I guess everyone here just does what the man says......

I would like to see what you all say if when you go to buy an oil filter for your new car, they tell you they won't sell it to you, you got to send it back to factory for one...

Dubble ;?
Old 10-24-2006, 08:02 PM
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Default RE: Stay Away from Eagle and Lowrance

Captain Dubble - 10/24/2006 7:34 PM

I would like to see what you all say if when you go to buy an oil filter for your new car, they tell you they won't sell it to you, you got to send it back to factory for one...

Dubble ;?
Not a good analogy by any stretch. If your kepad was designed to be a user-replaceable, disposable part, like your oil filter, I'm sure they would have sent you one. But that's not the business they choose to be in. Even if your unit is out of warranty, and it's your problem if you screw it up, as you state, what IF the replacement keypad doesn't solve the problem? A bad cable, or bad connector causing the problem, but you mis-diagnosed. Should they send you another keypad, trusting your diagnosis of the problem? Or do you roll over, and say, "Ok, guess that wasn't a good idea, so I'll eat the cost of the KP and shipping, and now I'lll return the unit for repair." Or do you call them and say "Your new KP is a POS, and I want my money back bc I'm going to buy some 'GOOD' equipment next time!"


Should they sell you a new processor chip, bc you think you can upgrade your unit by replacing it yourself? Where does it end? Would you still buy the part if they said they would sell it to you, but that there was no warranty, no return, no exchanges? What would you do if this were your company?
Old 10-24-2006, 08:02 PM
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Default RE: Stay Away from Eagle and Lowrance

I guess everyone here just does what the man says......


Ok, I think you should start collecting signatures on a petition to get this changed....



And can you insert some links to these "numerous" threads where people have gotten back bad replacement units?
Old 10-24-2006, 08:24 PM
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Default RE: Stay Away from Eagle and Lowrance

edsmith03 - 10/24/2006 9:02 PM


And can you insert some links to these "numerous" threads where people have gotten back bad replacement units?
Boy, that one is easy.....Want more? Notice the post where he said the FIFTH one works...

http://www.thehulltruth.com/forums/t...ode=1#M1221754

Dubble
Old 10-24-2006, 08:43 PM
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Default Re: Stay Away from Eagle and Lowrance

I've been using the LMS337, GlobalMap 3500 and the X107 for the past year with no problems except for the 3500C loosing the GPS signal. Sent the 3500C back for repairs and Lowrance swapped the unit out with a new one, and this was done after being out of warrantee 3 months. New unit works well. Biggest reason I just purchased the LCX111 from BW was the customer service Lowrance provided.
Old 10-24-2006, 10:35 PM
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Default RE: Stay Away from Eagle and Lowrance

Captain Dubble - 10/24/2006 7:34 PM

dowop - 10/24/2006 5:43 PM

Good Luck with that venture! This is not uncommon at all in the electronics world. What is to stop you from shorting out the board and then blaming the manufacturer. I understand your concern, but you need to look at the liability issue from the manufacturers point of view.

Duh!!!. I plainly said the unit is OUT of warranty. If I short the board, it IS my unit......and my problem.
Fact. Many manufactures will warrant the product long beyond the warranty period. It is a very competative market out there and they are looking for the edge. AND DON'T DEBATE ME ON THIS EITHER - I KNOW - I'M A DEALER! Raymarine, Furuno, Lowrance and Garmin have all been know to do it if you approach the situation professionally. Look at Bennett Trim Tabs as well!

Fact. You will not find one manufacturer that sells quality products that will sell you electrical components in the marine industry. Can you say Liability - PERIOD!

Fact. You will not find one TV manufacturer that will sell you electrical compnents for their TV's. Call Sony up and tell them you need new caps for a tube. Can you say Liability - PERIOD! Chance are you'll discharge the existing caps and die.

Fact. You will not find one Audio/Video company that will sell you electrical components. Call Yamaha and tell them you need a power supply for a receiver. Can you say Liability - PERIOD.

Look - I can understand your frustration. As an EE and Computer Engineer there seems to be no good reason why you can not do these things technically, but you must look at the companies side of this story. That is not to say that you can't get the parts you need, but I can guarantee it you'll not get it from the manufacturer.

I would not bad mouth Lowrance, until you can prove that you could do better elsewhere.

Good Luck with that venture!
Old 10-25-2006, 08:08 AM
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Default RE: Stay Away from Eagle and Lowrance

double, i just guess you are smarter than the rest of us! thanks for saving the world for us. i'm glad to know you are on the crusade to keep manufacturers from sending me new units if one of mine ever fails. one garmin i had replaced came installed on a boat i bought used. it never worked and after a year i sent it in to see if they would even fix it for me, for a fee. they replaced it with a new one, no questions. i guess its all about attitude! ;?


Old 10-25-2006, 08:33 AM
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Default RE: Stay Away from Eagle and Lowrance

You guys are either dealers or you are just missing the point. The part is NOT any electronic component, it is just a simple rubber keypad. But you all win. I will just go buy a compass and navigate like the real men did in the old days.

Dubble
Old 10-25-2006, 09:01 AM
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Default Re: Stay Away from Eagle and Lowrance

I recently had to contact Eagle about my temp gauge being inaacurate. We tried to trouble-shoot the problem. When it came down to either a bad head unit or the 2 transducers, they sent me both transducers to narrow it down. It was the transducer giving false readings. As far as I'm concerned, customer service does not get any better than that. The tech had even gotten back to me after everything was straightened out just to make sure all was OK. I'd buy another.
Old 10-25-2006, 09:29 AM
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Default RE: Stay Away from Eagle and Lowrance

Captain Dubble - 10/24/2006 1:15 PM
a part saying it "is not field repairable"

What goes around, comes around.

Dubble
;? Just send it back

If not good luck where ever you go. But I don't think your going to get any sympathy anywhere in here or at any store. There's a lot of electronic company's that have the same thing from radio's,VHF's,and sonars, and the reasons are good.
Old 10-25-2006, 11:18 AM
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Default RE: Stay Away from Eagle and Lowrance

Captain Dubble - 10/25/2006 8:33 AM

You guys are either dealers or you are just missing the point. The part is NOT any electronic component, it is just a simple rubber keypad. But you all win. I will just go buy a compass and navigate like the real men did in the old days.

Dubble
yes we're all dealers and representatives of DORK (department of rubber keypads) and our undermining activities to have everyone send in their units so that we can replace them with even more substandard kepads and thereby controling the world rubber keypad market and eventually ruling the world!

dude, just send it in. you might be pleasantly surprized. not every company is 'out to get you'. where you from? jersey?

Old 10-25-2006, 11:18 AM
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Default Re: Stay Away from Eagle and Lowrance

My guess it that it is filled with a gas that keeps it from messing up the screen or moisture on the inside. I left one of my older Lowrances in my boat one winter, unheated. It froze many times. The gas inside froze and lines of pixels were going out until you got the unit really warm. When it cooled off it they would go back out. I finally got rid of it and upgraded.

Now I keep a heater in it all winter and at least 60 degrees. The units come in the house with me after every fishing trip.

By the way, I have broken my Lowrances a couple of times and the customer service is outstanding. Once was crossing the bar at Westport in 8' rollers with 2' wind chop. I finally had everyone stand up and we ran it hard to get out to the fishing grounds. A 12 pound downrigger ball came out of its holder and landed on the transducer wire. It screwed the unit up and it was not their fault. They still warrantied it. One other perk is that they give upgrades on the internet you can download to a chip and install it. This way you get new features added all of the time.
Old 10-25-2006, 12:33 PM
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Default Re: Stay Away from Eagle and Lowrance

Ok, Today I get an E-mail saying my unit is suddenly "Just under warranty".

Funny how it was not yesterday.

Anyway. I guess I will send the thing in, but I will not be satisfied until I have it back and working properly.

Some of you may have $ 1000.00 to keep an extra unit to fish with, but most of us are just regular dudes with only one unit.

Now I gotta find something to do for the next 2 weekends.

Dubble ;?
Old 10-25-2006, 12:44 PM
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Default Re: Stay Away from Eagle and Lowrance

I would be happy they are going to stand behind their product, and then let them know how satisfied you are. It sounds like somebody is doing you a favor. Now be glad and stop worrying. Lowrance is a good company selling good products with GREAT customer service.
Old 10-25-2006, 03:58 PM
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Default Re: Stay Away from Eagle and Lowrance

Captain Dubble - 10/25/2006 12:33 PM

Ok, Today I get an E-mail saying my unit is suddenly "Just under warranty".

Funny how it was not yesterday.

Anyway. I guess I will send the thing in, but I will not be satisfied until I have it back and working properly.

Some of you may have $ 1000.00 to keep an extra unit to fish with, but most of us are just regular dudes with only one unit.

Now I gotta find something to do for the next 2 weekends.

Dubble ;?
Dubble - I think you'll be satisfied with their customer support. I just sent in a LCX-105CDF to have a firmware update and they turned it around in 3 days.

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