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Garmin falling out of favor?

Old 07-13-2019, 03:56 PM
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Default Garmin falling out of favor?

Well, now that I have invested in Garmin Iím starting to see a lot of Garmin bashing on the internetís. I just use it for navigation and RADAR as we are cruisers but Iím wondering what is Garmin doing wrong? Why all of the hate?
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Old 07-13-2019, 06:29 PM
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Garmin is doing nothing wrong. In fact, they seem to be doing a better job than any other brand.

Sell as many units as Garmin does and if and when less than one tenth of 1% users have a problem, it will seem like a big deal. Particularly here on THT.

Some brands of outboard motors have this same problem. For some reason folks are jealous of a brands success. They try and try to pull the brand down from the mountain. A kids game.
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Old 07-13-2019, 07:10 PM
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Bought a Garmin Dash Cam / GPS Combo unit for my Company Vehicle and had a problem a few months out of warranty. I called to inquire about where I could send it for repair and was pleasantly surprised to find out they would swap it out at no cost rather than me have to deal with it.
Seven months later, I had a problem with it acting up and again discovered they would swap it out at no cost. I came home Today and discovered it on my doorstep along with a prepaid return shipping label to return the bad one............................................... ....Could not be happier with Garmin Customer service, I believe they have gone above and beyond my expectations
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Old 07-13-2019, 08:48 PM
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Originally Posted by snagged line View Post
Bought a Garmin Dash Cam / GPS Combo unit for my Company Vehicle and had a problem a few months out of warranty. I called to inquire about where I could send it for repair and was pleasantly surprised to find out they would swap it out at no cost rather than me have to deal with it.
Seven months later, I had a problem with it acting up and again discovered they would swap it out at no cost. I came home Today and discovered it on my doorstep along with a prepaid return shipping label to return the bad one............................................... ....Could not be happier with Garmin Customer service, I believe they have gone above and beyond my expectations
That's all well and good, but maybe they should make products that don't need to be replaced for free twice in a few months. Wouldn't need such a good customer service department either.
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Old 07-13-2019, 09:40 PM
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Originally Posted by snagged line View Post
Bought a Garmin Dash Cam / GPS Combo unit for my Company Vehicle and had a problem a few months out of warranty. I called to inquire about where I could send it for repair and was pleasantly surprised to find out they would swap it out at no cost rather than me have to deal with it.
Seven months later, I had a problem with it acting up and again discovered they would swap it out at no cost. I came home Today and discovered it on my doorstep along with a prepaid return shipping label to return the bad one............................................... ....Could not be happier with Garmin Customer service, I believe they have gone above and beyond my expectations
I guess they have to have that kind of the response when the quality of the machine is such that it requires total replacement so often. Hardly conducive to any sense of confidence in the equipment just like the charts running in it. But I have to hand it to you for trying to look on the bright side.
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Old 07-14-2019, 04:42 AM
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Garmin has a great product line, but it seems they can't get out of their own way at times with things like continuous glitchy updates and piss poor proprietary mapping.
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Old 07-14-2019, 06:06 AM
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Originally Posted by ssobol2533@aol.com View Post
That's all well and good, but maybe they should make products that don't need to be replaced for free twice in a few months. Wouldn't need such a good customer service department either.
Folks would not buy them at the price that it would take to do what you suggest.

We vote with our dollars. Then complain when we get what we requested. Somewhat like the politicians except they are buying us.

There is great Chinese steel and then there is crap Chinese steel. We buy the latter. Because it is cheap. Then we complain because it is cheap.
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Old 07-14-2019, 06:47 AM
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Originally Posted by ssobol2533@aol.com View Post
That's all well and good, but maybe they should make products that don't need to be replaced for free twice in a few months. Wouldn't need such a good customer service department either.
Originally Posted by Egret&Lab View Post
I guess they have to have that kind of the response when the quality of the machine is such that it requires total replacement so often. Hardly conducive to any sense of confidence in the equipment just like the charts running in it. But I have to hand it to you for trying to look on the bright side.

I ALMOST wish I had not replied to this thread but I was just TOO excited not to.
My Garmin Marine GPS and Bottom finders are so basic,They do not compare to those of you that have several Thousands of Dollars tied up in something so necessary, and I appreciate the comments that they should hold up as expected. (My pair of 188C's are Still going strong with no problems ever, I just took it for Granted all of there products do also)

I have about a hundred and twenty five or so Customer sites in my Dashcam/GPS, scattered over Hell's Half acre that I service and end up on every little two lane country road zig zagging back and forth between them often rerouting halfway there to go in another direction for one reason or another and I rely on it Daily.
I routinely have some Azzwipe get Pizzed off because I have to drive Responsibly and I often get the finger for driving too slow, get something tossed at me, Brake checked, you name it and it is comforting to have video if I ever need to explain something.
In the attached link, I'm sure the Truck Driver would have willingly admitted fault had he clipped me and ripped the front off of my Van.

I find my GPS on the Floor of my Van often because the suction cup mount sucks (see what I did there?).......... It may have succumbed to deceleration trauma is why it crapped out or Baked it'self to Death in the Florida Sun, but they replaced it No Questions Asked..... I'm Gonna build a offset mount on this one to get it out of Direct sunlight and add a tether to keep it from hitting the dash when it falls......




Skip to 30 seconds in...
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Last edited by snagged line; 07-14-2019 at 07:02 AM.
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Old 07-14-2019, 07:42 AM
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Well 2018 saw an 7% increase in Garmin overall net sales and an 13% increase in Garmin marine sales over 2017, so it does not look like Garmin is falling out of favor to me.

Jim
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Old 07-14-2019, 02:13 PM
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I like Garmin Stuff We own & use quite a bit of Their GPS Hunting Dog Tracking Collars & Previously had Garmin on My Boat but went to Simrad this time for 2 reasons Navionics Charts & Ability to interface My Motorguide Xi5,I fish exclusively inshore Saltwater & from My experience Navionics is better in My case when compared to Garmin Blue Charts
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Old 07-14-2019, 03:01 PM
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Well Garmin bought Navionics and is integrating the Navionics data into the G3 mapping, not perfect yet but getting there. I understand the Motorguide integration, that is an important feature. Garmin just came out with their first trolling motor, said to be 1/3 more powerful than anything on the market, and runs on 24 or 36 volts. looks good but only in freshwater version at this time. The Garmin trolling motor is integrated nicely into the Garmin MFD's.

Jim
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Old 07-14-2019, 03:05 PM
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Any company that ships hundereds of thousands of electronics units yearly in a huge variety of models is bound to have a percentage is issues.
I spent the last 20 years in the electronics retail buisness, Best Buy, West Marine and finally Cabela's.

While at West Marine and Cabelea's , Garmin had the lowest rate of out the box failure rate ,first 30 days, for our customers.
We did have a good many 30 day issues with Lowrance, but those were very entry level units...(CHEAP), and we sold a ton of them.
Both Navico and Garmin were proactive in helping with warranty.
Raymarine was beyond horrible in getting warranty help for customers.

All in all, one can find fault with any large manufacture of any product line that includes a vast number of models and very large sale numbers.
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Old 07-14-2019, 03:58 PM
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Garmin is so invested that they have garmin reps from their marine division on THT talking to real users and listen to our inputs and try their best to implement them. Furuno doesn't, Simrad doesn't, Raymarine doesn't. Garmin stepped up their garmin the last few years. Yellowfins, Vikings, Freemans, Hatteras, etc all use garmin.
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Old 07-14-2019, 04:12 PM
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If you have 2 left hands and tends to drop things often - go Garmin Their out of warranty repair cost can not be matched by neither Simrad/Navico/Lowrance/B&G or Raymarine/Flir.

Simrad OOW repair : Roughly 50% of RRP (in Europe)
Garmin OOW repair: Roughly 15-25% ? of RRP (In Europe)
Raymarine OOW - I think each quote is individual.

I just had a Garmin 7616xsv (16") replaced for less than Simrad wants for the same service on an NSS Evo2 9" (shattered screens - by customer)

I think Garmin got their head up their backside often regarding software and bug-fixes - and there are so many missed opportunities to improve. But Navico/Simrad/B&G/Lowrance have a bit of the same. It might be the software has become too complex.

I personally prefer Simrad for day to day use - but hate that they have split it up (mostly like Fish/Cruise = Lowrance/Simrad - sailboat features - ONLY B&G) - where Garmin has more or less "all in one" so all their displays can do sail/fish/cruise.

I like Garmin auto-routing - but hate the routes it makes only work with Garmin Autopilots.

I like Garmin & Navionics map coverage selectors - I hate the CMAP map selectors. I hate Garmin for suddenly discontinuing my G2 Vision UK coverage area - and then only offering 25% discount for another area where normal update would be 50% discount.

I like Simrad etc for openness - and the many engine interfaces it supports. Garmin is so much more "closed"

I have opened up Raymarine Axiom and did not like what I saw - so I have not spent much time on Raymarine since C80 and HybridTouch c97. (Neither wore on my happy list)

So I don't think anyone is better or worse i a big way.

And I don't think Garmin is loosing out. I think Simrad is taking more from Raymarine than Garmin to be honest - at least on the boat builder front.
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Old 07-14-2019, 05:43 PM
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Originally Posted by jfwireless View Post
Well Garmin bought Navionics and is integrating the Navionics data into the G3 mapping, not perfect yet but getting there. I understand the Motorguide integration, that is an important feature. Garmin just came out with their first trolling motor, said to be 1/3 more powerful than anything on the market, and runs on 24 or 36 volts. looks good but only in freshwater version at this time. The Garmin trolling motor is integrated nicely into the Garmin MFD's.

Jim
They already released G3. I looked at it and found it to be a total disaster in the SE. Much worse than G2 and Navionics. The photos look like paintings and are useless, the resolution was the worst ever and the same issues with land masses shown where boats can run remained. The g3 roll out was mess as well and well documented by lots of folks on THT. They are so far behind in this area it's laughable. The focus as noted above seems to be on offshore and deeper water where details are less critical and the missing data and inaccuracies will be less noticeable. The Garmin inshore crowd suffers greatly as a result.

As for the troller, Navico just released their Ghost trolling motor at ICAST last week and will have their saltwater version out within a year as well. It also had the beefed up power and was a totally different design in terms of the turning mechanism vs. the MK and MG. So Garmin is not likely to get a market edge with their new troller even if it's great. The proprietary garmin everything from motors to maps is not customer centric and causes drag on bottom line growth because customers want options and you don't get options with Garmin - all you get is what they say you can get which is much less than some others including Navico. Think about the fact that they own Navionics and if you own a Garmin you can't even run Navionics on your unit. You have to run the inferior G3 or G2. Pretty ridiculous I think. As a consumer, it makes me run the other direction as I appreciate options that will allow me to grow with the best what ever it may be. They are not the best in everything and if you are not the best and you want to control everything as garmin does, the effect is like an anchor tied to your potential. For every new customer they lose a margin as well who leave who want options to the limited ones they provide. The units aside, they lose a significant number of customers just due to their mapping issues which have been noted on this board for a very long time. So if they are following THT has someone noted above, they are not paying attention or really don't care as the charts they sell seem to get worse and not better and the restrictive option policy is reinforced annually.
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Old Yesterday, 04:33 AM
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Funny how there isn't just one right answer. For example, you say Navionics is better. Well, it's obvious you haven't been very deep in the Bahamas. Navionics will put you on the rocks in several places. Navionics wouldn't integrate Explorer data. Explorer data is the gold standard for the Bahamas. So...there is no such thing as "best in all ways". There are way too many variables. Plus, marine electronics is the primary method that an owner customizes the boat to suit his/her use. I'm glad I have the choice to get what I want for what I do with my boat (s).
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Old Yesterday, 06:50 AM
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I live in the SE down in South Florida and my G3 maps are much better that the G2, except they will not work with HomePort when I zone in close. I hear Homeport my be replaced or upgraded, not sure if either is true, but many of us use Homeport so in Garmin's interest to resolve this G3 issue.

As I posted earlier Garmin's Maine revenue is still growing year over year, so not losing customers as you suggest. No doubt all the Marine brands have issues, one is the complexity goes past many users ability to use the systems. One reason we see so many posts in this forum.

All the Marine brands have proprietary Ethernet systems, when we get to auto-pilots, VHF-AIS integration, Marine Stereo and trolling motors we have lots of brands that do not make Marine MFD's, so the integration leaves lots to be desired for sure. I do hope Garmin integrates with Motorguide one day, I believe that would be a plus for both vendors for sure.

Jim
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Old Yesterday, 08:25 AM
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The new Garmin Units are just a little newer and bugs are being worked out. You will be very happy with your investment.
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Old Yesterday, 10:07 AM
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Garmin machines are slower than the equivalent market products. Also, the new mapping is extremely underwhelming.
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Old Yesterday, 11:04 AM
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Originally Posted by Ljs05e View Post
Garmin machines are slower than the equivalent market products. Also, the new mapping is extremely underwhelming.
Iíll say that compared to my Axiom itís very slow.
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