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Simrad Sux

Old 07-10-2019, 03:18 PM
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Default Simrad Sux

Simrad’s customer service is the worst I have ever experienced, bar none. Started contacted them yesterday morning via email. Around noon today I got an email stating: call us. I called and was on hold for 2 hours before I gave up. Then at 16:30 they call, I give them my CA number and he transfers me to a survey after 5 minutes. Nothing nada zip help, nothing was solved, and I still haven’t heard from them. I contacted my lawyer (my fishing buddy who knows how terrible this system has been since day one) and he will take it from here. Hopefully I can return all their junk and replace it with stuff that actually works.

Rant over, thanks for reading.....
Old 07-10-2019, 03:26 PM
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i had a different experience.....i was able to reach a real live person on multiple occasions, they talked me through my problem and troubleshooting options, and the last guy diagnosed it correctly(we confirmed it a week later). To be fair, i had similar customer service from Furuno when i had their systems 3-6 years ago.
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Old 07-10-2019, 03:31 PM
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Originally Posted by Rod27 View Post
i had a different experience.....i was able to reach a real live person on multiple occasions, they talked me through my problem and troubleshooting options, and the last guy diagnosed it correctly(we confirmed it a week later). To be fair, i had similar customer service from Furuno when i had their systems 3-6 years ago.
So you’re saying there’s still hope for me? Right now I’m about to go there and ........

This is how I feel:



Old 07-10-2019, 03:40 PM
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not sure of the details of your problem, but if it is new and still under warranty, there might be a Simrad rep who can go by and fix your problem if you insist.
Old 07-10-2019, 04:07 PM
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It’s a new system. Installed less than a month ago. First thing to go was the XM Weather antenna, then the GPS antenna, then the OP50, basically I have a great fish finder and a great Radar, everything else is worthless.
Old 07-10-2019, 05:57 PM
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fwiw I've also had pretty good luck with Simrad's tech support. I've had their stuff for many years and have def needed some help here and there and they have come through. Give 'em another try. good luck!
Old 07-10-2019, 06:08 PM
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Maybe something going on with your installation or boat...what does the installer say...
Old 07-10-2019, 07:16 PM
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Did u self install? No local installer to ask for guidance?
Old 07-10-2019, 07:40 PM
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Easily 95% of premature equipment failure is either installation or ships power related. Going after Simrad is jumping the gun at this stage of the game. Your installer should be the one on the phone with the manufacturer.
Old 07-10-2019, 09:22 PM
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If you had the Simrads installed by a certified Simrad Dealer/Installer you can have onboard warranty service for 2 yrs and 24 hr replacement.
Old 07-10-2019, 09:34 PM
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"can have onboard warranty service"??????? Why only "can"
Old 07-10-2019, 09:44 PM
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I been installing electronics in boats since the 80’s. Trained by NAVSTAR in London, Autohelm in Norway, Raymarine, Garmin, Magellan, and many more. Of course I installed it myself. The fact still remains that the customer service at Simrad in the US still sucks.
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Old 07-10-2019, 10:33 PM
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And this is the installation, does it look like its a first time install?



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Old 07-10-2019, 11:30 PM
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Originally Posted by Rod27 View Post
"can have onboard warranty service"??????? Why only "can"
Well if you "didn't inhale", I guess it could depend on what your meaning of "can " is . LOL


But to give it a try:
I suppose because the owner "can" opt to try to fix it himself with phone support from a simrad tech (.... if he can access that help, of course. I had very good luck with that in the past. This may be the most difficult time of the year to get customer support on marine electronics?)
Or he " can " remove and either send it in or take it to a warranty service facility or perhaps place of purchase if it is already out of the boat, no ? Or perhaps Simrad or the dealer would decide the description of the problem indicates "cause-by-owner", not covered.?


Or he/she may just not be able to reach a human at Navico............. . Then I guess he/she .... can't.

But I think the the primary reason for the "can have onboard warranty service" is because it only applies to those who had Simrad certified installer installation, and those who self- install ( even very otherwise-qualified owner installers are simply not eligible for onboard service under the terms of the warranty. But any paid professional installer ...should ....be willing to follow up to confirm all works as it should unless there was agreement the job was install only.

Last edited by TTaxi; 07-10-2019 at 11:38 PM.
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Old 07-11-2019, 03:54 AM
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Where did you buy all of this Simrad equipment with zero service post install? Your thread title should have their name in it , not Simrad.

Last edited by 1997MAKO231; 07-11-2019 at 04:40 AM.
Old 07-11-2019, 04:33 AM
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Having your "friend" the lawyer contact Simrad is a very dumb move. Once a corporation hears the "L"word all assistance will normally stop. Once turned over to a corporate attorney they would advise their client to cease all communications with the "offended" party.
Calm down. stop ranting on the internet, and work with some young guns who have stayed trained in current electronics. After all, it could all still be your fault.
Old 07-11-2019, 04:48 AM
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Come back to Europe to get service from Dordrecht
Old 07-11-2019, 05:19 AM
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Reminds me of a time when they built the new Walmart in the town where my dad used to own a feed and farm supply store. Someone would come in and ask why they sell a $5 bag of feed at Walmart and my dad’s store was $8. His response: “When your horse is sick or you want to know what exactly is in that bag of $5 horse feed, go ask the well educated Walmart employee”. Needless to say, they always bought the $8 bag of feed from my dad’s store.

My guess if you bought this equipment from an online store. It sounds like you need to contact them for advice.

This is why you choose a Certified Installer. I called the Simrad dealer support line for 4 different boats yesterday. I spent a total of about 10 minutes on hold for all 4 calls. We get to jump ahead of all consumer calls. It’s the way of the world with any product and their dealers. Our customers are 1000% satisfied with their Simrad equipment and the customer service they receive from us and Simrad.
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Old 07-11-2019, 06:26 AM
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On my last boat, I had installed two evo2s, 4g radar, structurescan 3D and autopilot...every time I would go to the boat some source would be missing or something wouldn't work. I hard reset everything about 1000 times and reinstalled updates until I was blue in the face.

Out of desperation, I finally swapped out the brand new Ethernet cable for another and all my problems went away.

i have no idea exactly what data is shared via Ethernet and if that was just a coincidence but your problems definitely sound network related.

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Old 07-11-2019, 06:34 AM
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I've been having lots of problems with my stuff as well. Look its not brand new equipment, however, this year I've had a 4G radar go bad 1-year post warranty, an evo2 sounder go bad as well as the touch screen, and problems with my auotpilot.

To date ive been impressed overall so I am not saying "they suck" but its been one thing after another this year with my SIMRAD gear.

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