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WarrantyTech / GetFeetWet.com ? standing behind the fraudulant warranty company??

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WarrantyTech / GetFeetWet.com ? standing behind the fraudulant warranty company??

 

Old 05-24-2011, 07:34 AM
  #1  
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Default WarrantyTech / GetFeetWet.com ? standing behind the fraudulant warranty company??

Colin

I purchased 2 (5212) Garmin units with 404 radar and GSD22 and the GDL unit with Airmar B164 transducer. They were all new purchased from your company....and to protect myself I purchased (3year) extended warranties on all of these components. This warranty was purchased from your company and payment was to your company. As a large vendor I assumed that the warranty company was legit........BUT now I have a Garmin unit that went bad and I found out the warranty company was fraudulent from the start and now they are no where to be found.

I spoke to Garmin and they suggested working with you on the warranty as they had nothing to do with it. They want 650.00 to fix the unit. The unit was sent today and they allready charged me the fee....

How will your company handle this unfortunate occurance? As a vendor I would hope that you would stand behind ALL the products you sell...this should include the extended warranties you sold. not only to me but to all the customers as well

I am very frustrated and would hope your company would step up to the plate and make this right for me....

I initially considered purchasing my 10,000 dollars worth of equipment from a local company but went with GetFeetWet.com due to the great customer service and better price.......I Would like to know how you would like to handle this problem?

Will you reimburse me with the repair bill? Offer to set me up with another company for extended warranty(no charge) (obviously wont help me with my current repair)...or maybe a store credt for the amount spent on warranties?

If I owned a company and this happened I would do what is needed to keep the customers...especially if it was a product I was endorsing and selling on my website....

Thanks
Tom Ulrich

you can email me at [email protected]
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Old 05-24-2011, 01:39 PM
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Greetings:
We are really sorry to hear about your predicament. Extended Warranties are always a crap shoot and we have not been amiss in letting clients know that there is no telling what will be status of these companies after a few years after the warranty is purchased. a few years ago, many clients continue to inquire about the extended warranties. We consulted with partner distributors who have been offering them as a reseller. These partner distributors are the leader in the industry and have done research on a warranty vendor. We then contacted the warranty vendor to find out if they are a solid company and from our own experience they were legit and quite solid during the time extended warranty was made available.

The documentation on the warranty certificate from the extended warranty provider that is shipped with purchase of the warranty clearly specifies a procedure and that the warranty is to be pursued with warranty company and not the manufacturer or dealer. I am sure that this was mentioned in some conversation with us at the time of purchase. In fact, we always recommend to clients that they should stick with manufacturer warranty as this will not cost the client any extra.

it has been several years since we have have purchasable extended warranties as we continue to believe that it is not a wise investment. To be honest, our company has lost more than $30,000 in unsold certificates when the warranty company went belly up. We never recommended extended warranties but we offered them only to appease clients who would still rather invest in them. Our decision has cost us but at the end of the day, we did our best to source out client requirements.

There is not much we can do here for this situation but feel free to contact us with other assistance you may need regardless of whether you intend to purchase from us in the future.

Colin

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Old 05-25-2011, 06:49 AM
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I can understand where you are coming from......but on the flip side.....this is an extended warranty to protect myself from problems /repairs after the factorey warranty has ended.

I can understand that warranty companies can go out of business.......but this company which was advirtised by GetFeetWet.com and purchased from you...as a product that you stood behind....was fraudulant from the start.....so im not sure what research was done on your end prior to offering it to customers....as customers we should be comfortable knowing that a reputable dealer is offering a legit product....but not so in this case!

I do understand that that warranty claims are to be taken up by the warranty company and not GetFeetWet.com........but this doesnt change the fact that the "item" "warranty" was purchased through your website....that your company endorsed, and that your company is where my $$ went!!

In the end it is evident that you are most likely not willing to compensate me or anyone else in this same predicament in any fashion.....its sad and unfortunate! not only am I out the money for the warranty but I now have to spend 650.00 to get my unit repaired......and I am also aggrevated by the idea that not many retailers stand behind ALL products they sell.....it seems typical in the marine industry that the buyer seems to lose in the end! in the end it is the bottom dollar that matters!

Maybe you shouldnt offer any extended warranties on web page.....especially if you feel they are a waste of money..........I tell you mine was a real waste of money!!!!!

I am not bashing your company.....but was hoping you would step up to the plate and make things right.....

Thanks Tom
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Old 05-25-2011, 09:12 AM
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Greetings Tom:

In retrospect, the whole idea with even carrying an extended warranty certificate in the catalog was a bad idea on our part. We dropped extended warranty certificates in the catalog since the demise of the warranty company and made a decision never to offer them years ago.

We never really sought out an extended warranty provider on our own as a business opportunity. We ended up sourcing for one after many clients showed interest in them as they purchase their products. I goal has always been to source out requirements for clients. We never recommended extended warranties to clients as we feel that the factory warranty should suffice and if in the worse scenario the unit breaks after the 1 yr or two year period then a decision can be made to pay for its repair or simply upgrade to a new model. It is also likely that the older unit a client has may still be available several years later as new product but at a much lower price as a closeout or discontinued model. This has always been our position.

We have been put in a position were clients feel we are bashing extended warranties simply because we do not carry them. There are clients who have even decided to make their purchases elsewhere because to them the extended warranty option is a differentiator.

At the time we made a decision to source out extended warranties, we are clearly not aware of what the future holds for the warranty company. Our due diligence and after consulting with partner distributors, led us to what at that time was most popular and most regarded warranty company in the industry.

As I mentioned before, we dropped extended warranties as soon as we heard about the demise if the warranty company. This resulted in significant loss to us since we were holding unsold certificates. What really bothers us to this day is that we see a lot of competitors still selling and pushing extended warranties. Even today, we still have clients that opt to buy from these companies simply because of the extended warranty option.

We are posting this reply not only to provide you our insight about this matter but also so others may be forewarned that there is very good chance that not much relief can be expected from warranty providers except they are offered by the manufacturers themselves.

Colin
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