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Boat House of Cape Coral - BIG Problems

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Old 04-17-2012, 10:41 AM
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Old 04-23-2012, 11:53 AM
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The above customer has done a wonderful job of trying The Boat House in the court of public opinion, and really made the dealership look like we are the bad guys. One thing to keep in mind is that we deliver 200+ boats a year and work on 20-30 boats a week in our service departments. With the exception of this issue on "The Hull Truth" you will find very little negative about our dealership. Our Customer Service Scores with all of our manufactures are very high. Below are the facts about this transaction.
#1 - The customer purchased a 7 year old boat, that was sold "AS-IS".
#2 - The customer had the opportunity to sea-trail the boat and signed-off on (approved) the sea-trail.
#3 - The customer could have had an independent mechanic inspect the boat, but chose not to.
#4 - The customer used the boat for approx. 6 months before having an issue
#5 - Once the boat broke-down, it went to another dealer and the Boat House never got a chance to even look at the boat to determine the problem.
#6 - The customer claims that we gave him a false report on the hours on the motor. Keep in mind an ECM is what holds the hours of a motor, and can be changed out. Again, The Boat House did not have a chance to even hook the motor up to a computer after it broke down, so how we can even verify the claim that they are making.
#7 - This was a consignment boat. We sell many used and consignment boats every week, and do our best to make sure that the customer is happy with their purchase. This customer chose the boat, inspected the boat, and even took a test ride. If the customer wanted an independent inspection, they could have had one done. They made the decision to purchase this boat, and need to assume some responsibly for their purchase. I purchased a 6 year old car a couple of months ago, and If the motor blew up 6 months after I took delivery, I have no expectation that I would get the car repaired for free or that the dealer would be responsible. This is the risk I take when I purchase a used item with no warranty.
The Boat House has a top notch staff that works very hard every day to satisfy our customers and we have been in business for over 30 years in Cape Coral. I appreciate everyone’s comments in the above forum, but I don’t think you should judge a business based on one customers negative comments.
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Old 04-23-2012, 11:57 AM
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I'm getting some popcorn.
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Old 04-23-2012, 12:13 PM
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Originally Posted by boathouse1 View Post
The above customer has done a wonderful job of trying The Boat House in the court of public opinion, and really made the dealership look like we are the bad guys. One thing to keep in mind is that we deliver 200+ boats a year and work on 20-30 boats a week in our service departments. With the exception of this issue on "The Hull Truth" you will find very little negative about our dealership. Our Customer Service Scores with all of our manufactures are very high. Below are the facts about this transaction.
#1 - The customer purchased a 7 year old boat, that was sold "AS-IS".
#2 - The customer had the opportunity to sea-trail the boat and signed-off on (approved) the sea-trail.
#3 - The customer could have had an independent mechanic inspect the boat, but chose not to.
#4 - The customer used the boat for approx. 6 months before having an issue
#5 - Once the boat broke-down, it went to another dealer and the Boat House never got a chance to even look at the boat to determine the problem.
#6 - The customer claims that we gave him a false report on the hours on the motor. Keep in mind an ECM is what holds the hours of a motor, and can be changed out. Again, The Boat House did not have a chance to even hook the motor up to a computer after it broke down, so how we can even verify the claim that they are making.
#7 - This was a consignment boat. We sell many used and consignment boats every week, and do our best to make sure that the customer is happy with their purchase. This customer chose the boat, inspected the boat, and even took a test ride. If the customer wanted an independent inspection, they could have had one done. They made the decision to purchase this boat, and need to assume some responsibly for their purchase. I purchased a 6 year old car a couple of months ago, and If the motor blew up 6 months after I took delivery, I have no expectation that I would get the car repaired for free or that the dealer would be responsible. This is the risk I take when I purchase a used item with no warranty.
The Boat House has a top notch staff that works very hard every day to satisfy our customers and we have been in business for over 30 years in Cape Coral. I appreciate everyone’s comments in the above forum, but I don’t think you should judge a business based on one customers negative comments.
You forgot #8 ......

The boathouse provided a printout to a perspective buyer that did not represent the motor the customer actually received.
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Old 04-23-2012, 04:02 PM
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Originally Posted by demjjm View Post
You forgot #8 ......

The boathouse provided a printout to a perspective buyer that did not represent the motor the customer actually received.
X2

Maybe we will get that answer in their post #2.
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Old 04-23-2012, 06:46 PM
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I really feel for the guy that bought this and has to deal with a bodged broken motor, but the seller has valid points. The real culprit here may be the consignee who rigged the motor well enough to get it off his hands. Unfortunately this situation doesn't reflect well on the seller and the buyer is out a chunk of money.

Shame, the place looks nice, is a couple blocks from work and I am in the market.
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Old 04-23-2012, 07:13 PM
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I agree, the real issue here seems to be less that the engine went south on them six months after purchase as it is the printout offered to the buyer was not for the engine purchased.

If I were the buyer, I would feel like I got boned too. If the Boathouse went all out to make things right, I may be inclined to give them the benefit of doubt.
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Old 04-23-2012, 09:33 PM
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Boathouse1 has written a fair amount about what the customer did wrong, and what he might have done to better protect himself. Isn't it a bit of irony in this situation that Boathouse is telling us in a public forum how a customer ought to act in order to protect himself when doing business with the Boat House.

And all the while, the glaring problem of the mis-represented outboard is conveniently over looked.

I think we can readily agree that it isn't right to fully judge the business by one customers' negative comments. However I think it just might be quite fair to judge it by that business telling us that we must be very careful and take precautions, should we elect to do business with them. It's like having a large "Buyer Beware!" sign hanging over the entrance to the dealership.
.
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Old 04-24-2012, 01:22 PM
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Item 6 - the fact that Boathouse has not yet looked at the motor, is intriguing to me.

The buyer is asking the seller to "make it good", yet the seller hasn't at least had the opportunity to look at the motor and see what the situation is? Yamaha's website says Boathouse is a Five Star Gold Certified Dealer...I believe this means their mechanics have achieved a certain level of training. They should be able to look at the motor and either agree or disagree with the diagnosis.

Sounds like there is more to the story that we don't know....
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Old 04-24-2012, 03:52 PM
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Always is
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Old 04-24-2012, 06:45 PM
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Originally Posted by Parthery View Post
Item 6 - the fact that Boathouse has not yet looked at the motor, is intriguing to me.
...

Sounds like there is more to the story that we don't know....
Yep. As a friend used to say, "Sumpin's fishy with that."
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Old 04-25-2012, 04:58 AM
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Thumbs up Service

There mechanics are excellent, I have used them prior and never had a come back.Eric there service manger is a great guy and easy to deal with.

In fact I had to do and engine swap out from a 250 Yammie OX-66, which was sold, to a 250 Yammie 4 stroke. They went over the engine, did the rigging, pointed out some items that where borderline for replacement and where right on the money. Few items had to adjusted, like trim, Flo-scan and evem heavier battery wiring for the 4 stoke. They even crated the old motor, stored it until the buyer made arragments for pick.

In todays times buying a used boat can be a headache.

I know he has a load of consignment boat for sale on the lot and consignment is a whole different ball game then buying from the dealership itself.
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Old 04-25-2012, 06:32 AM
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Everyone can rant and rave about the service, 5 star blah blah blah, and the fact that they claim they have not seen the motor. Being a consignment boat does not get them off the hook for providing a printout to a perspective customer that doesn't represent the motor that was actually sold with the boat.

Some of you folks act as if this oversight is the customers fault and therefore they are responsible for the problem. I believe the dealer should eat it, afterall they misrepresented the motor that they sold with the boat. As the selling agent they provided factual documents which were inaccurate. The dealer needs to make this right and then make internal policy changes to see that this does not happen in the future.
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Old 04-25-2012, 07:16 PM
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When push comes to shove, the most glaring point to come up in a court of law will be the misrepresentation of the motor. That as-is clause will be thrown out the window. The only way I would allow the boathouse to touch that motor would be with myself, my attorney and my mechanic standing right there with them. Why would you want to allow them another opportunity to tamper with it? Especially with the 1st offers and the stance taken now. Being that it was sold on consignment could lead one to believe that there was nothing intentional involved in the previous faulty "repair" not being disclosed. But then the printout from another motor comes up. Coincidence??? As the buyer I wouldn't think so. And that printout was undeniably a partial factor when it came decision time to purchase. I would think that my attorney would jump all over this one. Good luck to the op. And a little advice to boathouse1, you might want to get your reviews up above 1 star if possible. It does wonders for your business. JMHO
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Old 04-25-2012, 07:53 PM
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Originally Posted by BoaterChica View Post

I would have NEVER EVER purchased this boat had they provided me with documentation showing the true hours on the engine.

But being an honest person, I wanted to give Mr Al Lewis at the Boat House an opportunity to address the situation.

I also was completely honest with Mr Lewis letting him know the situation fully. I could have just bolted the powerhead back together with a new gasket like the previous "repair" and then talked to him about it, but that's not the kind of person I am.

Mr Lewis offered, without even having one of his technicians look at the engine to put a rebuilt powerhead on it for $6000 at my cost. He did not address the issue of the adapter plate, which I am sure would have only increased the cost.

Mr Lewis also offered to exchange the F150 4 Stroke which I purchased with an used 2-stroke engine plus me pay parts & labor for install and give him the F150 engine back.

I am wondering if anyone else has had an issue where the dealer they purchased a boat from provided documentation with the wrong engine hours, and whether that dealer resolved the issue to their satisfaction?

Thank you!
Please refer to the 1st post in the thread. Without ever seeing the boat "Boat House" offered to repair options EACH at significant costs to the customer. Why would the customer bring the boat in after getting this type of response?
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Old 04-26-2012, 01:56 PM
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Originally Posted by demjjm View Post
providing a printout to a perspective customer that doesn't represent the motor that was actually sold with the boat.
This. So much this.
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Old 05-02-2012, 07:02 PM
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update ?
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Old 05-02-2012, 07:38 PM
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Originally Posted by demjjm View Post
Everyone can rant and rave about the service, 5 star blah blah blah, and the fact that they claim they have not seen the motor. Being a consignment boat does not get them off the hook for providing a printout to a perspective customer that doesn't represent the motor that was actually sold with the boat.

Some of you folks act as if this oversight is the customers fault and therefore they are responsible for the problem. I believe the dealer should eat it, afterall they misrepresented the motor that they sold with the boat. As the selling agent they provided factual documents which were inaccurate. The dealer needs to make this right and then make internal policy changes to see that this does not happen in the future.
This, this and this again.... I live 7 miles from the dealer, whose first, or maybe second post if you've been following this thread, defends itself (maybe for the second time), saying what the customer should have done, and listing the what if's of boat buying!! I'm not buying it!!

I'll put myself out there without ever having purchased anything from either place, but I'm a THT regular and pay attention to what goes on around here....Marina Mikes is a THT sponser and is 10 miles further away from me... My 1000 hour service is due real soon, I plan on doing it myself and guess where I'll be buying the parts!!! Just sayin...
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Old 05-02-2012, 08:49 PM
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Any legitimate business would be working with the customer to resolve this issue. Especially with the simple fact that there is a printout documenting the MISREPRESENTATION. An item was listed for sale which was not the item that was sold. This fact will override all others. Unfortunately this biz does not appear to be want to work this out. I mean look at this classic first post from Boathouse! Customer Beware...Stay Away!! We Will Take You and Your Money! This is the type of sign which should be posted outside of the Boathouse front door! Not the simple but effective Customer Always Comes First...no, not for this outfit! That is just too simple. You think you are tried and found guilty here on this forum? Not yet but you will when this goes to court as there is a smoking gun and simply put YOU MISREPRESENTED A PRODUCT. It is as simple as that. Now, hopefully nobody will waste any more time and the customer will proceed to file a motion to bring this to court. And, public opinion and word of mouth is EVERYTHING IN CUSTOMER SERVICE. I for one will TELL EVERYONE TO STAY AWAY FROM THIS BUSINESS. STAY AWAY!!!!!!!!!!!!!!
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Old 05-06-2012, 09:01 PM
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i need a suzuki mechanic or small boat surveyor to look at a boat in fort myers, i see these guys are the closest suzuki dealers but i'm not sure i want to use them. does anyone have a recommendation other than boathouse? i really need a suzuki expert as the df140's need to be closely looked at. thanks
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