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Open Discussion on Pelagic Outfitters Customer Service Policy

Old 03-21-2013, 08:53 AM
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Default Open Discussion on Pelagic Outfitters Customer Service Policy



Open Discussion on Pelagic Outfitters Customer Service Policy

We would like to make some things perfectly clear so that some possible mis-understandings can be avoided. We here at Pelagic Outfitters are a customer service based shop. We are here to assist you with the correct item for the application it is being acquired for. We do our best to work with the manufacturers to purchase close-outs as well as hard to get new released products. We do on site Reel Maintenance & Spectra Spooling which we are pleased to offer special pricing on.

Here's the reason for this post.....
It has come to our attention, from a few of the mfg's that we purchase from, that members of some forums we participate on have been sending us PM's requesting forum member pricing and then forwarding those quotes to the mfg's in order to "report us for MAP pricing violations". This is obviously being done by a few small minded retailers who have nothing better to do with their time then to create problems not only for us, but for you as well. It's easy to recognize some of these retailers as they are the ones that will post in other retailers threads rather than having enough respect to know better.
We are happy to do all we can for you, however, moving forward, if you would please give us a call @ 631-225-8862 to discuss products and pricing that would be great.
Perhaps if pricing requests are no longer answered thru PM's these small minded dealers with nothing better to do might use that new found time to improve their businesses rather that try to tear down ours.
We appreciate all the positive posts left for us, however, if you could post about our great service & quality products rather than the "great deal" you received it would ease the stress from the manufacturers. We look forward to working with you & servicing you for many years to come.
Please remember to sign up for our newsletter to keep up with specials and promotions
Thanks for all the support we receive.

BTW, if you need any assistance with Sports Optics or Camera Gear please visit Camera Land and tell them Pelagic Outfitters sent you. They'll hook you up.
Old 03-21-2013, 09:02 AM
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Personally I'd like to 'boycott' whoever would stoop that low...
Old 03-21-2013, 09:04 AM
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A few weeks ago on a cold winter day my daughter and I went to the shop to check things out. I recently bought a boat that can head offshore. Having a few questions and wanting to kill some time before the fishing heats up, Chris was more than willing to entertain us and answer all of my questions. I will be spending my money there when the time is right (meaning when i have some). Thanks Chris.
Old 03-21-2013, 09:21 AM
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I agree thats crazy chris has answered tons of my pms about what line reels etc and i still havent purchased anything yet but i will he has earned my business anyone taking the timeout to answer my questions and great customer support chris i will be calling u soon to get some jb hollow core thank u for ur time and effort
Old 03-21-2013, 09:28 AM
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noted thanks
Old 03-21-2013, 10:04 AM
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Chris is a stand up guy who offers EXCELLENT customer service!!
He has been more than patient and informative on my numerous questions and orders.
Old 03-21-2013, 10:11 AM
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Chris of Pelagic Outfitters is a honest, hard working, stand up gentleman, who knows the business and gives advice that is of extreme value.

Nobody should hesistate for a split second doing business with him. It is money very very well spent.

I predict his business continues to grow in leaps and bounds.
Old 03-21-2013, 10:15 AM
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Wow man, that sucks.

I haven't ordered much from you, but I will as your CS was second to none.
Old 03-21-2013, 10:39 AM
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Wouldn't be the first time it happened on here. Same thing happened a while ago on some Garmin stuff.
Old 03-21-2013, 10:42 AM
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This blows my mind....some of the best CS I've ever received....I wish some of these people would find better things to do with their time....Pelagic has undoubtedly become my tackle shop of choice.
Old 03-21-2013, 11:14 AM
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Agree with all. Great customer service and a great guy.
Old 03-21-2013, 12:09 PM
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I have purchased 3 reels, tons of tackle, leaders, poppers, spreader bars, and spreader bar parts from Chis.

I has been nothin but a pleasure, great pricing, and even greater service. He spooled all the reels I purchased from him, even showing me the splicing process.

Chris is a standup guy, and its a shame a few jealous people would ruin it for others. Do yoursel a favor and stop by his shop. He is always willing to chat, and answer any questions you may have.

He has a long time customer in me.
Old 03-21-2013, 12:25 PM
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I just wish whoever did it would have the gonads to 'man up' & defend their position/reasoning here so we could all make an informed decision re-who to patronize...
Old 03-21-2013, 12:27 PM
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I agree reel stamas
Old 03-21-2013, 04:31 PM
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Default Great Company

I have nothing to say but good things about Chris @ Pelagic. Very stand up person and honest. Always available to answer the phone when I call. I recently ordered the wrong rod and I was told to send it back no problem at all and he would get me the rod I was looking for.
Old 03-21-2013, 04:53 PM
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Top notch communication and customer service. Keep doing what you're doing Chris!!! The cream always rises to the top.

The riddance of those who are not performing to these standards would be greatly appreciated.
Old 03-21-2013, 05:01 PM
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People are disappointing to say the least, it amazing people have that much time on their hands!

The customer service I received from Chris and Pelagic Outfitters was over the top. Having never used braid he took the time to offer advice on knots, the best pound braid choice for the reel I purchased, and spooled it all in a very fast timeframe. Keep up the good work!

Scott
Old 03-21-2013, 05:34 PM
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Wow, real garbage thing to do

I guess someone in the neighborhood aint happy

Keep up the good work Chris
Old 03-21-2013, 05:49 PM
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Bought two reels from Chris in January, both Makaira 80s. They were spooled perfectly, just as I had requested, shipping was fast, phone calls returned promptly. Customer service at its best,

Thanks again, PM me who you think this was. I'll make sure I never go there again.
Old 03-21-2013, 05:56 PM
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Originally Posted by Reel Stamas View Post
I just wish whoever did it would have the gonads to 'man up' & defend their position/reasoning here so we could all make an informed decision re-who to patronize...
agreed, but i would wager they don't.

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