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WTB Lowrance stuff

Old 07-01-2011, 07:25 AM
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Default WTB Lowrance stuff

Hey guys, looking for a few things to finish this project off so I thought I would see if anyone had these laying around in their garage not being used before I order them up?
Lowrance 12' transducer extension cable (blue plugs)
Lowrance 6' ethernet cable (yellow plugs)
Lowrance NMEA 2k Tee and power node cable (red/black plugs)
Thanks
Sr
Old 07-02-2011, 12:56 PM
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Never again will I buy or recommend anything Lowrance or from their other companies Navico
My Email to them after hours and hours trying to speak to a person
Email submitted from web site:
name: XXXXXXXX
email: XXXXXXX@hotmail.com
phone: 727 XXXXXXXXXX
modelOfUnit: H2OC
serialNumber: NA
question: I mailed my H2OC last week; the post office said it was delivered last Friday. As of today, Thursday June 30th 2011, it still says "Waiting on customers unit." I had called the other day and the man I talked to didn't seem to care of my concerns and nastily asked if I would like it shipped back to me. That was as unprofessional as anyone I have ever dealt with in any company. He also clearly stated that he took the RMA inquiry; that was not at all true it was done online. After my informing him that I called and asked what could I do to maybe fix it myself is when they suggested online as it is much quicker. At that point of me informing him I did the RMA online, he again in a nasty attitude, said well it clearly says it can take 3 weeks to repair at the very end of receiving the RMA. I told him no sir it said nothing of the sort whatsoever. I politely said go ahead and do it and see what it says. It gives VERY clear instructions on shipping unit back; it says nothing after that. I also informed him of exactly what it says and it clearly only gives the option of going back to the previous page. This man I talked to was rude, apparent uncaring attitude and reckless in his manner of voicing as if I were a great bother to him. I did not say this to him, but that is something he, or anyone at Lowrance will ever need to worry about again as I will never purchase another Lowrance, or a Lowrance owned product again in my life. A customer should never have to endure such a really poor attitude as I had to talking with this man simply asking why are you saying it takes so long to repair such a simple product... I guess because I only paid near 2 hundred for a product and he had to answer a few questions, he figured I was worth nothing and not worthy of his taking his so very valuable time to answer my concerns. When he asked in a VERY nasty voice if I would like my unit shipped back to me that was all I needed to see Lowrance's overall attitude through its employees. I did inform him that “NO I do not want it shipped back unprepared and that I simply felt a timely repair would be fair. He AGAIN said nastily, well as I said I can ship it back to you so are you telling me to do that? Again I said NO, I did not bring that subject up again you did. I am so very sorry I did NOT get his name although I do admit I believe he mentioned it when answering which took all of over 30 minutes to actually get someone online. Honest to God, if this man’s attitude represents Lowrance, which it must because I found no other recourse or one I could contact other than this email, I honestly will shy away from purchasing another Lowrance product. This is the first time I have had any real problems with Lowrance products, but it only took this time in my dealing with him to assure I no longer will buy your products again even though I do prefer them to other marine products. That is not to say that buying another brand in the future is a non option because I will. So a few days ago I called again and somehow got a woman that said I reached the wrong division. After telling her this she said she would call out there, wherever there was at she was referring to, and see if she could not speed things up and promised to email me at my email she read letter by letter and I said it was it. I have received no emails from her as of now which she promised to send to me yesterday. No I am not wealthy, yes I did buy this at a reduced price for it being the last one in the store, but even not being wealthy, I will pay the very small difference in price to buy from your main competitor in my future marine electronics purchases. I have in the past spent many thousands on your products of which the predecessor to this unit I still own and is still under warranty it’s a LMS-332C. If by some unfortunate chance the 332 fails, I honestly would cringe at the thought of sending it in for repair after my recent experiences. I most likely would drop it off at West Marine and tell them why I no longer would purchase a Lowrance and hope my story will not reach deaf ears in their company. In all honesty, swearing upon my children’s lives, and after my uncle always preferring Garmin marine products and witnessing his having to return a hand held radio and the speed in which it was returned repaired , I now have absolutely no doubt I will no longer purchase your products. I also will post an exact copy of this email in its entirety to the many boaters’ forums I currently participate in. Will others read or care about my terrible experience? I cannot say nor do I honestly care so long as it is there for others to read and judge for themselves. I have no idea, and the way Lowrance company is now set up, I doubt this email will reach anyone that cares either, but being a hard working person, relying on Lowrance’s once great reputation before being bought out, merged or whatever took place before now do hope someone might care that an every day person like myself may make a slight difference in the way a customer is treated. Once again, I have always loved your products, but there are absolutely two parts to any consumer product as you well know. It is the product and the product support, and most important warranty claims, after the sale. In my very humblest of opinion, the latter Lowrance has, at least with me, failed more miserably than any company I have ever dealt with. That being said, I think that itself is very sad as if enough people go through what I am going through, I have absolutely no doubt that someday, whoever does read this finds themselves suddenly unemployed will at least reflect back and say you know that man was 100% right and if I had really listened and conveyed my concerns to those above me, I may not now be looking for a new job. So PLEASE, do not think even for a second that this scenario is not possible. If the last few years of the deepest recession in our nation’s history of seeing only the very best companies survive and stay strong ALWAYS has come back to their customer relations as the pillar of the reason they survived. From what I have read, Lowrance only did survive from what I understand as a bailout by another company. To be honest I do not understand the whole change and do not really want to understand it. So now to answer a question you may have of why do you think 3 weeks is an unfair timeline for repairing your unit? The first answer is ask the man that several times insinuated I wanted my unit back unprepared. His attitude said it all except another source may be best you ask other companies such as Garmin that question when their sales are, even in these bad times, starting to soar when the majority of Marine products now being sold at Walmart, West Marine, Sports Authority etc carry a far more varied selection of Garmin products than they do Lowrance now and the prices are now leveling below that of Lowrance feature for feature, line item by item and the biggest one is most places let you bring a Garmin product back for an exchange unlike Lowrance products. The lowrance handheld H2O I purchased at a whim while shopping because of the reduced price. The 332C and 34 other units I bought of Lowrance, I had to go into debt getting because of the name. I am sorry to say as of now Lowrance name will never have anything to do in regards to my decisions of purchasing marine electronics again. So I realize it took a few days to mail it to you, I realize everything cannot be handled instantly, but I also realize it is now been almost two weeks since I sent it. As of this very moment, your website says still waiting on customers unit. Before you write back suggesting I call again, I say no thank you at all because of the several times calling waiting for over 30 minutes to talk to someone that was at best entirely rude and careless. I have no choice at all except to await the return of my H2OC when Lowrance finally decides to getting around to repairing it. In my humble opinion, no matter even if it was an older unit, and the store was allowed to sell it with the presumption to me it still will be warranted, Lowrance should abide by their retailers sales and treat every customer better regardless if they spend 2 thousand or 2 hundred or buy last years model or this years model. Unles Lowrance gets back to their once great customer service they once enjoyed, I am absolutely certain whoever reads this has no real future with the company you are now employed by. I in all honesty regret having to send this to whoever reads it, but the terrible customer service your company is now providing is at best shabby and not of the past character of Lowrance. It also will no longer be any of my concern when, or if, I do get my unit back repaired as I no longer will subject myself to the character assignation I received by the man I finally did get in touch with. I am sure I do not want this treatment, and I am sure those that get the same treatment will feel the same. Regards, XXXXX XXXX XX XXXXX North Seminole, Florida 33777 XXXXXXXX@hotmail.com 727 XXXXXX
country: United States

Their stupid replay below as if my email address did not inform them what it was about! You notice support was not their concern but money was for a warranted product!!!

From: products@lowrance.com
To: XXXXXXXXXX@hotmail.com
Subject: RE: Product Support Enquiry From Lowrance Web Site [712824:857013]
Date: Fri, 1 Jul 2011 15:57:34 -0500

Thank you for your inquiry.
Just to clarify, you sent the Ifinder unit to the Tulsa address with that return authorization written on the outside of the box correct?

If this is correct, I want to let you know what is likely happening at this point. There are 2 potential issues I see that are causing a delay. The Ifinder units go to a location in San Diego which then forwards them to our manufacturing plant in Mexico which will repair the unit. If we received the unit on the 24th of June, it is likely on its way to Mexico for repair. The other problem I have noticed is that there is no payment on file. There is a flat rate repair fee of $162.45 to have this unit repaired. If you would like to give us a call and put a credit card on file, this will prevent any delays in us having to contact you to get this information once the unit is received at our manufacturing plant. 1-800-324-1356. You will want to reference the RMA number you gave me in the previous email. anyone that answers should be able to assist you with this.
If we can be of further assistance please contact us.

Lowrance Customer Service

Navico Inc.
12000 E. Skelly Dr.
Tulsa, OK 74128

Lowrance website: < http://www.lowrance.com/>

IMPORTANT NOTICE: The information in this transmission is privileged and confidential, and is intended only for the recipient(s) listed above. If you are neither the intended recipient(s) nor a person responsible for the delivery of this transmission to the intended recipient(s), you are hereby notified that any unauthorized distribution or copying of this transmission is prohibited. This email is not intended, nor shall it be deemed, unless otherwise expressly provided in writing to contain my electronic signature.

-----Original Message-----
From: "Don XXXXXXX" <XXXXXXXXXn@hotmail.com>
Received: 7/1/2011 2:28 PM
To: products@lowrance.com
Subject: RE: Product Support Enquiry From Lowrance Web Site [712824:856957]

I000159016 rma



From: products@lowrance.com
To: XXXXXXXX@hotmail.com
Subject: RE: Product Support Enquiry From Lowrance Web Site [712824:856957]
Date: Fri, 1 Jul 2011 14:10:58 -0500

Thank you for your inquiry.
I'll be happy to look into this issue for you. Do you happen to have your return authorization number handy?
If we can be of further assistance please contact us.

Lowrance Customer Service

Navico Inc.
12000 E. Skelly Dr.
Tulsa, OK 74128

Lowrance website: < http://www.lowrance.com/>

IMPORTANT NOTICE: The information in this transmission is privileged and confidential, and is intended only for the recipient(s) listed above. If you are neither the intended recipient(s) nor a person responsible for the delivery of this transmission to the intended recipient(s), you are hereby notified that any unauthorized distribution or copying of this transmission is prohibited. This email is not intended, nor shall it be deemed, unless otherwise expressly provided in writing to contain my electronic signature.

-----Original Message-----
From: XXXXXXXXXXXX@hotmail.com
Received: 6/30/2011 6:39 PM
To: products@lowrance.com
Subject: RE: Product Support Enquiry From Lowrance Web Site


• RE: Product Support Enquiry From Lowrance Web Site [712824:857013]‏

7/01/11
Reply ▼










Don XXXXXXXX





My reply back to the idiots!

To products@lowrance.com
In the first place, it is under warranty, secondly I sent it exactly as told to by your website; below is the print screen of instructions. Yes the RMA is written a few places on the box. It is also on a piece of paper taped to the actual unit inside of the box exactly how the instructions below say to ship it back. If these are supposed to go to San Diego, you should update your website as calling is all but useless to actually get to speak to a person. Several times I called and waited over 35 minutes which is logged on my phone and decided not to wait any longer out of disappointment When I did speak to a person he had me do several things before creating an RMA, all of which are on your website. Everything was done EXACTLY as noted below from your website? No where did it mention shipping to San Diego. It was shipped exactly as was instructed to exactly where it said to ship it. I bought it at West Marine and when registering it included all of the purchase information at that time. I honest to God cannot for the life of me figure out why Lowrance makes this a major monumental task such as it has become! It was shipped via the United States Post Office and arrived at the exact location as was instructed below, with the RMA on outside of the box in at least three places clearly, also on the note taped to the unit itself and the tracking number is 0310 3490 0000 2435 XXXX which shows it delivered to the below location as instructed on the date of June 24th 2011. My God what else can I do because I certainly cannot mind read shipping it to California as you noted.
Please look at the actual print screen as was copied at the time of obtaining the RMA below and tell me what else I could have done? I did not deviate whatsoever from the instructions because of the actual instructions below saying do not do different or delays will result. This was all so very simple on my part, it seems the confusion is upon whoever signed for it.
Regards, Don XXXXXXXX

Below are the instructions Lowrance posts after making an RMA

My Account
Create RMA
Created RMA #I0001XXXXXX.
Please write your RMA number on the front of your box and also on a piece of paper taped to the top of your unit. Also please add a note to the paper taped to your unit explaining the problem you are experiencing. Failure to do this may significantly delay your repair.
Please do NOT send any accessories with your display unit. Boxes and packing materials used to ship your unit will NOT be returned. Also, it is your responsibility to save all stored waypoints or addresses. We do not transfer this data for you.
Ship your package to:
Navico
12000 E. Skelly Dr.
Tulsa, OK 74128



WHAT IS WORNG WITH THESE BASTARDS? I mean dam it, it should be made easy for the customer especially when an item is under warranty!!!!

Last edited by THT Mod 4; 07-02-2011 at 05:37 PM. Reason: Profanity deleted
Old 07-03-2011, 04:45 PM
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DonH
Since you hate lowrance and felt compelled to puke your spew all over my WTB thread.......... why dont you just mail me the stuff you dont like?
Old 07-03-2011, 06:56 PM
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Originally Posted by Sr SQ View Post
DonH
Since you hate lowrance and felt compelled to puke your spew all over my WTB thread.......... why dont you just mail me the stuff you dont like?


I have a spare 120 terminal if you need it as well - just have to check if it is male or female. let me know if you would like it - I'll send the cable to you on Tues.
Old 07-04-2011, 06:15 AM
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for pity's sake
Old 07-04-2011, 07:36 PM
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Originally Posted by kitebuz View Post


I have a spare 120 terminal if you need it as well - just have to check if it is male or female. let me know if you would like it - I'll send the cable to you on Tues.
Thanks for the offer but I'm good on the terminators.
Hope you have a good holiday
Old 07-05-2011, 01:47 AM
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happy with my hds 10 and hds 5 in 2 seperate vessels
soz i dont have spares
Old 07-05-2011, 08:38 AM
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Originally Posted by Sr SQ View Post
Thanks for the offer but I'm good on the terminators.
Hope you have a good holiday
doh - just realized I forgot the grab that cable on my way out this am - will get tomorrow. Hope you had a good one too.

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