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Can't Purchase products in Australia

Old 02-21-2021, 10:23 PM
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Default Can't Purchase products in Australia

It seems no Australian suppliers have stock or are replacing out of stock items. I have tried to purchase direct from Fell but was told the xFob was a restricted import item. I have tried to order via a shipping and forwarding company in USA and this was also not allowed.
it's frustrating. I love the product.
I just want a second xFob and a lanyard and xFob wrist band and I just can't seem to find a way.
Help us Australians. Everyone I show the product to love the idea, but then I have to tell them good luck trying to purchase it.
Harry
Old 02-22-2021, 12:25 PM
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Hello Hazza,
Thanks for contacting FELL Marine. As you mention the MOB+ is only available in North America & Europe. There are different frequencies between regions so there are sku specific items by region. The Australian sku is no longer available but we are continuing to support warranty. Customers should contact support@fellmarine.com if they need assistance.

Our new system 1stMate is available in Australia which does everything the MOB+ does and more.

Please visit the following link to find a dealer in Australia & NZ
https://www.mercurymarine.com/en-gb/...anzp-1st-mate/

Thank You,
FELL Support

Old 02-22-2021, 10:35 PM
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Interesting because I was sold the Mob+ in Australia. I am simply after a second xFob for my installation.
There was no mention of this being a discontinued or restricted item in Australia. I am feeling the supplier was happy to clear their stock at my expense and now I have a product with only one XFob which is not what marketing material states. I can not now have my children safe on my vessel.
if I was aware of these issues I would have purchased the latest product and not a inferior discontinued product.
Old 02-23-2021, 07:17 AM
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Hi Hazza69,

We always strive to keep our customers happy so I will send you a PM and we can figure out a way to help you.

Appreciate your understanding and I will be in touch with you shortly.

Thank You,
Paul
FELL Team
Old 02-23-2021, 01:52 PM
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Thanks Paul.

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