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What is involved in filling a prescription?

Old 03-29-2019, 10:58 AM
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Default What is involved in filling a prescription?

Specifically, for prepackaged prescriptions such as liquid antibiotics why is there any delay at all? The pharmacy tech is reconstituting it anyway when you pick it up. Why canít they just grab it off the shelf right then and there and call it a day. Insurance and payment information is already on file, ready to go.
Old 03-29-2019, 11:15 AM
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One of my biggest pet peeves........
Old 03-29-2019, 11:23 AM
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its alot of checks and double checks. verifying information about the med orders verifying the tech did the job right. all the prescriptions coming in have to go through the pharmacist working that shift. that could be thousands coming in in just a couple of hours. they have to verify and check every single one before the tech can do anything with it.

not to mention the DO NOT get in a hurry by any means!
Old 03-29-2019, 11:25 AM
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Could be they have more than one customer.
Old 03-29-2019, 11:33 AM
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Originally Posted by Rolandt03 View Post
its alot of checks and double checks. verifying information about the med orders verifying the tech did the job right. all the prescriptions coming in have to go through the pharmacist working that shift. that could be thousands coming in in just a couple of hours. they have to verify and check every single one before the tech can do anything with it.

not to mention the DO NOT get in a hurry by any means!
I somewhat get that. But itís asinine that if you walk in, script has been in their hands for an hour, they canít put that other crap aside. 2/3 of it is likely automatic refills anyway. Especially frustrating when you are the only customer physically at the store. They need to realize that folks need to get meds on the way home from the dr when they have sick kids. Giant pain in the ass to load them back up and go back out to the store.
Old 03-29-2019, 11:39 AM
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Originally Posted by mikefloyd View Post
Could be they have more than one customer.
perhaps, but should physically present customers not take priority over customers yet to arrive? Especially if given ample time before arriving, with all needed payment and insurance info on file? An hour is plenty of time to punch a button or two and put some water in a medicine bottle.
Old 03-29-2019, 11:53 AM
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Well here in Florida even in Jacksonville all the seniors on multiple meds roll in to pick up inside store and lines are longer accordingly. My doctor can even send prescription immediately after leaving office direct to pharmacy and I know whether for me or kids to give it at least 3hours (walgreens) before even trying to pick up.. Even then still have to wait long often if normal business hours.....has nothing to do with insurance and verifying for pharmacist as they have me registered and have that info. Just the limited staff in pharmacy and pharmacist working as quickly as possible. If you are the sick one standing there tends to piss me off also but it is what it is. .
Old 03-29-2019, 11:56 AM
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Originally Posted by Largefry View Post
Well here in Florida even in Jacksonville all the seniors on multiple meds roll in to pick up inside store and lines are longer accordingly. My doctor can even send prescription immediately after leaving office direct to pharmacy and I know whether for me or kids to give it at least 3hours (walgreens) before even trying to pick up.. Even then still have to wait long often if normal business hours.....has nothing to do with insurance and verifying for pharmacist as they have me registered and have that info. Just the limited staff in pharmacy and pharmacist working as quickly as possible. If you are the sick one standing there tends to piss me off also but it is what it is. .
thats just ridiculous. What it is, is zero understanding of actual customer needs, and a homogeneous view of what customers needs are. Sick customers should take absolute priority of grandmas gas pills she doesnít need until next week that are on auto refill. That crap should be handled by dedicated staff at the DC, not in store.
Old 03-29-2019, 11:57 AM
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wanting you to shop while waiting is the primary reason. The rest of the reasons are secondary.
Old 03-29-2019, 12:03 PM
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Originally Posted by autobaun70 View Post
Specifically, for prepackaged prescriptions such as liquid antibiotics why is there any delay at all? The pharmacy tech is reconstituting it anyway when you pick it up. Why canít they just grab it off the shelf right then and there and call it a day. Insurance and payment information is already on file, ready to go.
Do what I do, and yes, I have a lot of scripts filled, have them text you when it is READY FOR PICK UP. Jeezus, the bitches are strong on here, not only the bitches but the complaints also.
Old 03-29-2019, 12:08 PM
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Originally Posted by Mark Y View Post
Do what I do, and yes, I have a lot of scripts filled, have them text you when it is READY FOR PICK UP. Jeezus, the bitches are strong on here, not only the bitches but the complaints also.
I have had MULTIPLE instances where I was told my script was ready for pickup only to get there and be told that it was not filled. I kicked the first pharmacy to the curb after a half dozen times. New pharmacy is no better!

And was told there would be a 25-30 minute wait.
Old 03-29-2019, 12:13 PM
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Originally Posted by toby10 View Post
I have had MULTIPLE instances where I was told my script was ready for pickup only to get there and be told that it was not filled. I kicked the first pharmacy to the curb after a half dozen times. New pharmacy is no better!

And was told there would be a 25-30 minute wait.
Depending on who your insurance is with you can have a lot of prescriptions filled by mail.
Old 03-29-2019, 12:17 PM
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Originally Posted by Mark Y View Post
Do what I do, and yes, I have a lot of scripts filled, have them text you when it is READY FOR PICK UP. Jeezus, the bitches are strong on here, not only the bitches but the complaints also.
they get that right every time with refills. Yet to work correctly for new scripts. At either local major chain option. Unfortunately no private pharmacies close by with decent hours.
Old 03-29-2019, 12:18 PM
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Originally Posted by toby10 View Post
I have had MULTIPLE instances where I was told my script was ready for pickup only to get there and be told that it was not filled. I kicked the first pharmacy to the curb after a half dozen times. New pharmacy is no better!

And was told there would be a 25-30 minute wait.
I deal with both Walgreens and CVS for multiple scripts per week, have for yrs. Has never been a problem. They actually try to fill them ahead of schedule. Once again, the bitch is strong here, 3rd world problems. May I suggest getting a life opposed to pissin and moanin on a anonymous fishing website? Better yet, take it up directly with the pharmacist/pharmacy mgr.
Old 03-29-2019, 12:23 PM
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Originally Posted by Mark Y View Post
I deal with both Walgreens and CVS for multiple scripts per week, have for yrs. Has never been a problem. They actually try to fill them ahead of schedule. Once again, the bitch is strong here, 3rd world problems. May I suggest getting a life opposed to pissin and moanin on a anonymous fishing website? Better yet, take it up directly with the pharmacist/pharmacy mgr.
the multiple scrips per week crowd seem to get better priority than the sick right now patients. Managers donít give a damn. They have no competition. Thatís 3/4 of the issue.
Old 03-29-2019, 12:23 PM
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Originally Posted by mikefloyd View Post
Depending on who your insurance is with you can have a lot of prescriptions filled by mail.
Already do that. This ONE script, I can't.
Old 03-29-2019, 12:37 PM
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Pharmacist makes one bad mistake and his career can be over. I don't really mind them taking their time to check and double check their work before giving out the meds.
Now, McDonald's taking too much time with my order is a much different situation.
Old 03-29-2019, 12:40 PM
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Originally Posted by Beuford T. Justice View Post
Pharmacist makes one bad mistake and his career can be over. I don't really mind them taking their time to check and double check their work before giving out the meds.
Now, McDonald's taking too much time with my order is a much different situation.
how much time is reasonable though? Especially for a very basic fill. When you have a sick baby time is of the essence for sanity on the household.
Old 03-29-2019, 12:42 PM
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Originally Posted by autobaun70 View Post


how much time is reasonable though? Especially for a very basic fill.
Depends on how many orders the have in line before mine. I don't believe I'm automatically next just because I'm the only one standing in line.
Old 03-29-2019, 12:44 PM
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A job that robots will replace in 10 years Alex?

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