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Samsung TV customer service

Old 03-14-2019, 05:11 PM
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Default Samsung TV customer service

just my opinion on Samsung TVs and how they handle customer service. waited a while to replace my old working TV on black Friday sales. I was up in the air to go with Samsung or lg. the old TV was a 10 year old lg plasma and I have a 2 year old lg in the basement but you constantly hear how great Samsung is.

first impression I was not impressed at all. to be 100 percent fair my newer LG in the basement was a couple steps above the base models and the new Samsung was a base model so I figured that's all it was.

3 months later my Samsung is broke. and this is how it goes.

call samsung they make me do all the reset stuff and make sure it wasnt damaged because they wouldn't replace it or fix it if it was. the lady says ok were gonna send someone out to fix it they will be calling you in 1-2 days to set up an appointment.

1 day later they call set up a 4 hour window appointment 3 business days later so It turned out to be 5 days after the original call to Samsung.

they come out and spend 5 minutes at the house. say the TV is not damaged and they dont make the part and Samsung would be calling me in 2 days.

I call Samsung and complain the process is taking too long they say it is what it is but there gonna have a delivery company come pick up the TV and drop off a new one equal to or better then my old TV.

3 days after that call I get a text saying I've been approved for store pickup but I wont have a confirmation number got 7-10 days so I call up and complain again still nothing thats the process sorry for your luck.

luckily 4 days later instead of 7-10 someone from best buy corporate calls and gives me the number and says I'llget what I paid for it towards a new TV. so I go there and best buy doesn't know how to return it until I call the lady from corporate again and she explains it to them. I dont blame best buy it's not normal for them to return a 3 month old TV.

I get the store credit luckily they tell me I can pick what ever brand I want, I spend 50$ extra and get the lg

first impression is the Lg is deffinatly a better picture the sound isnt as good and it sits off the wall further. I'm happy with the lg. I know every brand that makes thousands and thousands of something s going to put out a bad TV once in a while but I did not like the way Samsung handled it and I wont be buying Samsung anymore. just my take
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Old 03-14-2019, 05:21 PM
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We have been looking at upgrading our living room TV. My prior (awful) experiences with Samsung customer service has caused me to exclude their products from consideration.
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Old 03-14-2019, 05:27 PM
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Damn, I thought Vizio was bad. Nothing but problems, TV as well as their "non" customer service. I always thought Sony and Samsung were the "go to" companies. We went with LG and no problems after about 4 years.
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Old 03-14-2019, 05:52 PM
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Lucky that it only took you 2 weeks. The last Samsung tv I had repaired/replaced took almost 3 months. It seemed I raised hell every 4-5 days to no response.

I will NEVER buy a samsung tv or appliance again.
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Old 03-14-2019, 05:55 PM
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I have a samsung with one of the capacitors about to crap out. When you turn it off the set light doesn’t reset (red light comes on after the set is off to show you it’s ready to come on.). Sometimes the red light comes on sometimes it doesn’t. When it doesn’t come on I have to unplug the tv and all the capacitors drain then the red light flickers then I can plug it back in and the red light stays on ready for me to turn the tv on.
i taken the tv apart looking for the bad capacitor but the bad one has not swelled up yet so it’s a waiting game for me to fix this issue.
the Samsung smart tv 3 yrs and the 8 yrs old flat screen I own are still doing great. 1 out of 3 giving me trouble.
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Old 03-14-2019, 05:59 PM
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Well I just spent a bunch of money on a 75 inch Samsung QLED so hopefully I won't need any customer servicing. Love the TV though been wanting a QLED or OLED for a while.

glad it all worked out for you in the end though.
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Old 03-14-2019, 06:04 PM
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in TVs the new tech tv comes out about every year, been that way since late 50s rare earth tubes, black shadow masks and on and on.
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Old 03-14-2019, 06:14 PM
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I have owned several Samsung’s. No problems except for one tuner board fixed timely under a third party extended warranty. With that being said my new LG OLED smokes every Samsung in the house. The LG picture is unreal.
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Old 03-14-2019, 06:33 PM
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Originally Posted by LBAYERS View Post
Lucky that it only took you 2 weeks. The last Samsung tv I had repaired/replaced took almost 3 months. It seemed I raised hell every 4-5 days to no response.

I will NEVER buy a samsung tv or appliance again.
Same all my TV's were Samsung ,monitor at work, and had a Samsung over the range microwave . Microwave dead in 1.5 years , monitor had to send in 3 times to a repair center, and now my 55 in main tv 2012 has grey lines going through it. I'm waiting on the LG oled's to come down a bit to replace it. My brothers 2 year old Samsung fridge had the compressor go bad and another time randomly go into store display mode.
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Old 03-14-2019, 06:44 PM
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Originally Posted by alligatorgar View Post
I have a samsung with one of the capacitors about to crap out. When you turn it off the set light doesn’t reset (red light comes on after the set is off to show you it’s ready to come on.). Sometimes the red light comes on sometimes it doesn’t. When it doesn’t come on I have to unplug the tv and all the capacitors drain then the red light flickers then I can plug it back in and the red light stays on ready for me to turn the tv on.
i taken the tv apart looking for the bad capacitor but the bad one has not swelled up yet so it’s a waiting game for me to fix this issue.
the Samsung smart tv 3 yrs and the 8 yrs old flat screen I own are still doing great. 1 out of 3 giving me trouble.
Do a uTube search for that problem.I'll bet someone has posted a video on how to replace the correct defective caps. I did that with a power supply. Parts kit in eBay was 10 bucks
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Old 03-14-2019, 07:34 PM
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Samsung LCD/LED TV's in all three houses for many years. No problems whatsoever. Of course, that means I have no idea about customer service ;-)
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Old 03-15-2019, 07:05 PM
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My 1 year and 8 month old 65 " Samsung shit the bed. The main board is bad. I found a main board for $94 and I will repair it and hang the TV somewhere else in the house. I bought my 4 th LG TV, 75", (the other LG's are still working). I'm not thrilled about the Samsung.
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Old 03-16-2019, 03:51 AM
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We have a 60" Sharp Aquos in the family room and a 36" LG in the living room. The LG has a far better picture than the Sharp.
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Old 03-17-2019, 01:35 PM
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As fate would have it, one of my 3 Samsungs (the newest, 32") is now having a problem. The main reason I went with Samsung on the last one was for the sound quality. My Wife has trouble hearing unless the sound is good and all the other brands I tried had worse sound by themselves. Not interested in buying a sound bar for a 32" TV. Any one know about the TCL/Roku brand sound quality? It is getting high reviews on Amazon.
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Old 03-17-2019, 06:04 PM
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I replaced a Sharp and Samsung about three years ago with two Hisense 4K TVs. At the time they were still less expensive than the main brands. So far zero issues and both had a 4 year full warranty. My experience has been that there are few manufacturers of the guts. The rest is just fluff.
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Old 03-17-2019, 06:12 PM
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Every Samsung product I have purchased has burn up multiple TVs DVD players CD players back in the day VHS excetera both me and the products that I bought for my parents they're all were fried in no time. Appliances same way. You couldn't give me a Samsung product, since not one has ever lasted a normal amount of time.
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Old 03-17-2019, 06:27 PM
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Interesting. I now only buy/have Samsung TV's and for the last 10 years or so in that time and 10 or so TV's never had any issues, so I never had to deal with their customer service.
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Old 03-18-2019, 03:15 AM
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I had a samsung that needed work. The guy came by and samsung sent parts and fixed it under warranty even though it was just out of warranty. Service guy told me samsung was only company that would even consider doing this. In all fairness this has been about 10 years ago.
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Old 03-18-2019, 09:20 AM
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Originally Posted by TorFed View Post
Interesting. I now only buy/have Samsung TV's and for the last 10 years or so in that time and 10 or so TV's never had any issues, so I never had to deal with their customer service.
if have had 10tvs in 10 years that's probably why lol the lg I replaced was at least 10 years old.

seems to be pretty typical I guess it's all about marketing
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Old 03-18-2019, 10:20 AM
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Sounds very much like what I went through with my Samsung fridge. By far the worst customer service I have seen or heard about. I even told them so and they didn't care.
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