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I am done with Home Depot

Old 01-11-2019, 01:59 PM
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Default I am done with Home Depot

Just got back from what should have been a very quick trip in and out of Home Depot, with my 9 year old daughter in tow, having some daddy daughter time.

First off, we pull into the parking lot, and three police cars have one scared looking, diverse type person with their hands up, next to an obviously broken into vehicle. The perp looked like they were about to urinate themselves, obviously didn't expect to be confronted over just helping the redistribution process out. Daughter is like "What's That All About?".

Next we get inside, no drama, put the three things we needed into our cart, after extricating it from a PILE UP of carts near the door. Go to check out and ...... There It Is.

No more checkout stands, with cashiers there to figure out what your oddball stuff is. It's now completely self checkout. Eight kiosks, with two people helping everyone, the line is about twenty carts long. NO ONE IN LINE IS HAPPY!!!!. Not all the kiosks are in use, when I get to the front, I pull in front of one - with a flashing screen, 3 of the 8 are down, not working. Finally divert to a working one, scan first two items no problem. The third item is actually six big plastic totes. With no bar code on either the top or bottom one. None on the lids either, but then didn't expect there to be. Finally unstacked the totes, and there was a bar code, it worked. Payment worked, great. I am out of here.

Asked to speak to the manager, one of the two very unhappy attendants at the kiosks. BOTH HAD EAR BUDS IN!!!!!! I guess they had heard all the complaints they were going to today. Stepped back away, said loudly " Is there a MANAGER in this store?". Silence, everyone in line looks at me and thinks Yes, at least someone will help now. Nope, Nothing.

Poor cart kid in the parking lot, told him I was sorry his manager was absent or an idiot. Whichever bean counter decided to get rid of the cashiers, ought to be cashiered himself. 10 out of 10 idiots, not one has a clue what customers want. Predict that Home Depot will shortly follow Builders Square and Sears into oblivion.

Should have went to Lowes or Sutherlands, at least they still have people that work in the store.
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Old 01-11-2019, 02:03 PM
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The only thing I dont like about self checkout is buying anything that requires an ID and at costco when I have a car load of stuff that needs to be weighed inside the designated 2.5' area

Lowe's was the one that bought out all the Orchard Supplies only to close them right after
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Old 01-11-2019, 02:21 PM
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Currently I have a Home Depot approved contractor in my house right now doing my counter tops. The are f'ing hacks! Ripping the old tops out tearing up the walls. If we didn't put towels over the top of the new dish washer the would have scratched that all to hell. I told them they had to remove the metal piece off the back of the stove in order for it to fit correctly. They didn't run a razor knife across the the op side of the old back splash and tore the textured paper off the sheet rock.
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Old 01-11-2019, 02:26 PM
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Originally Posted by slper View Post
Currently I have a Home Depot approved contractor in my house right now doing my counter tops. The are f'ing hacks! Ripping the old tops out tearing up the walls. If we didn't put towels over the top of the new dish washer the would have scratched that all to hell. I told them they had to remove the metal piece off the back of the stove in order for it to fit correctly. They didn't run a razor knife across the the op side of the old back splash and tore the textured paper off the sheet rock.
Your first mistake was letting a HD approved contractor into your house.
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Old 01-11-2019, 02:28 PM
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Originally Posted by slper View Post
Currently I have a Home Depot approved contractor in my house right now doing my counter tops. The are f'ing hacks! Ripping the old tops out tearing up the walls. If we didn't put towels over the top of the new dish washer the would have scratched that all to hell. I told them they had to remove the metal piece off the back of the stove in order for it to fit correctly. They didn't run a razor knife across the the op side of the old back splash and tore the textured paper off the sheet rock.
What the hell were you thinkin?
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Old 01-11-2019, 02:29 PM
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Originally Posted by slper View Post
Currently I have a Home Depot approved contractor in my house right now doing my counter tops. The are f'ing hacks! Ripping the old tops out tearing up the walls. If we didn't put towels over the top of the new dish washer the would have scratched that all to hell. I told them they had to remove the metal piece off the back of the stove in order for it to fit correctly. They didn't run a razor knife across the the op side of the old back splash and tore the textured paper off the sheet rock.
Go through a box store get box store service.

We just bought a new dishwasher through a LOCAL appliance place. No issue with the appliance shop, the contractor was local and expedient and we were booked the day the dishwasher showed up. Fit was slightly different, he warned that it wouldn't fit exactly right if he put it in now but would be happy to put it in and rebook with us for another visit since he was solid booked to refit it right. (there's a stud across the floor at the back of the spot for the dishwasher that needs to be notched) Happy with the temp install (out about a half inch from where it should be) called the next day to say he had time THAT afternoon if someone was around for him to stop by and fit it immediately as he had a cancellation. Was working from home, so he came, notched the stud, put it back, no charge.

Now, do you think you would get that level of service from a BOX STORE?
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Old 01-11-2019, 02:31 PM
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HD near me has been great but my last trip it was hard to find anyone working.
8 is enough likes this.
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Old 01-11-2019, 02:32 PM
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I'd tell them to leave now before they F up something of real value. From what I understand these "Approved Contractors" are just a contractor that jumped through a few hoops to get on their list. I don't think HD even stands behind their work but I could be wrong.
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Old 01-11-2019, 02:33 PM
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One of our local HDs has done this... I didn't get the impression it was supposed to be fully self checkout, just that they've replaced the normal registers with some sort of desk and you and the cashier kind of "hang out" on the same side and your stuff gets scanned. Yes it was terrible.

They have done something just as goofy at another local HD where they have gone crazy with the "pro desk" over on the lumber side. Every time I mistakenly go over there the "pro" takes 5x longer to scan me, I don't get a normal receipt, and it's just a mess.

On the flip side, they're generally cheaper than Lowes and have a better selection of real contractor stuff.
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Old 01-11-2019, 02:35 PM
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Back in the day I thought about doing cabinet installations for HD until I found out how Little they paid per cabinet.

IMO and from what I have personally seen over the years, HD subs are a bunch of unqualified / uneducated back yard hack handymen that are a bad joke and have 0 respect for property owners houses or belongings.

You get what you pay for.
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Old 01-11-2019, 02:36 PM
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If it wasn't so convenient (3 miles), I'd shop elsewhere, too. But, all self-checkout is ridiculous. I won't use them unless I'm desperate.
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Old 01-11-2019, 02:39 PM
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They started this at my local store a couple months ago. It was so annoying they now have people tending to the checkout again. If no one is around, I'll just stand there until someone is and I tell them I'm not touching the scanner because I'll break it.
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Old 01-11-2019, 02:42 PM
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Out in the TX Hill Country, there are still a few old school hardware and lumber/building supplies places.

People that work there actual know things about what they sell.

They are not the cheapest. I prefer to shop there, especially when getting large lot of stuff, they will keep you from buying something that won't work out like you intended..

The man that considers only price, only gets what he pays for.
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Old 01-11-2019, 02:43 PM
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I just don't think talking to the manager would have gotten you any farther than the cart boy. They will not own up to it. (upper management made us do it.) Since the internet came along, profits are smaller and companies are doing what they can to compete. The easiest thing for them to do is cut the register people out of the books and tell the customer to do it themselves. Sometimes the easiest things to do are not really what are best for the company. You are starting to see this in grocery stores too. As soon as business declines or theft goes through the roof, they will probably go back to the cashier model. Brick and Mortar Stores are a tough gig in the new century. Everyone wants their goods Cheap and they don't think what goes into costing that good which are the people they keep employed. How many peeps does a website keep employed? less than 10 I would think, so their labor cost is next to nothing compared to the guy on the street.
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Old 01-11-2019, 02:45 PM
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Originally Posted by niteatnicks View Post
I just don't think talking to the manager would have gotten you any farther than the cart boy. They will not own up to it. (upper management made us do it.) Since the internet came along, profits are smaller and companies are doing what they can to compete. The easiest thing for them to do is cut the register people out of the books and tell the customer to do it themselves. Sometimes the easiest things to do are not really what are best for the company. You are starting to see this in grocery stores too. As soon as business declines or theft goes through the roof, they will probably go back to the cashier model. Brick and Mortar Stores are a tough gig in the new century. Everyone wants their goods Cheap and they don't think what goes into costing that good which are the people they keep employed. How many peeps does a website keep employed? less than 10 I would think, so their labor cost is next to nothing compared to the guy on the street.
No, that really is the case, upper management made them do it.
They have KPIs they are expected to meet and there's no wiggle room. This isn't about the customer, this is about meeting investor expectations. Shareholders want max return at any cost.

Don't hate the player, hate the game.

And on the web biz, it could be 1, it could be 10, it could be in the case of Amazon, thousands.
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Old 01-11-2019, 02:58 PM
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3pm, Friday afternoon at any store here you're going to run into similar issues. Not to defend HD because they don't deserve it but I don't venture into any store at this time. Now for this town, after 5-6pm on Friday or before 9am Saturday and Sunday you can get in and out fast. I know locally they're all having a hard time finding workers which could be making normal problems even worse.
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Old 01-11-2019, 03:04 PM
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We have an HD and Lowes across the street from each other and what you are describing is what I have experienced with Lowes. We love HD and have never had a problem with them. They have the self check out area but there is always at least 1 cashier at a register and another at the contractor area. I know a guy that works at this store and he says it's a great place to work, the employees are always very helpful and pleasant to deal with. I guess it just depends on the store manager that makes the difference in customer service.
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Old 01-11-2019, 03:24 PM
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Many years ago, when I was contracting, HD asked me to install windows and doors for them. I met with the managers and found out what they were paying contractors to be HD certified contractors. I don't know how you could afford to pay for the gasoline to get to the job. I said no thanks.
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Old 01-11-2019, 03:36 PM
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Originally Posted by RussH View Post
We have an HD and Lowes across the street from each other and what you are describing is what I have experienced with Lowes. We love HD and have never had a problem with them. They have the self check out area but there is always at least 1 cashier at a register and another at the contractor area. I know a guy that works at this store and he says it's a great place to work, the employees are always very helpful and pleasant to deal with. I guess it just depends on the store manager that makes the difference in customer service.
I tend to spend more time at Home Depot too. Lowe's is just too spotty with their inventory and it is rare that I find what I need in there. Also, I have used the Home Depot contractors for projects at my house several times and they have always been great. I would sooner work with them instead of trying to source some other local idiot who will likely not show up to even bid on the job. No, I'm not bitter, not at all!
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Old 01-11-2019, 03:59 PM
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Order online and pick up at counter. All the stuff is warped up stand there until they fix it.


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