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Lowes/Craftsman

Old 05-30-2018, 07:05 AM
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Default Lowes/Craftsman

Walked into Lowes yesterday to pick some stuff up and noticed a ton of Craftsman products on the end caps and down some of the aisles. Since my first tool purchases where Craftsman back in the day because of their warranty, I asked the lady at the customer support desk when they started to sale Craftsman, at least 2 weeks now, and about the warranty. Well turns out Lowes will not honor the Craftsman warranty if purchased from any other store, they will only do the warranty if you purchase the tools from Lowes which she says each tool is etched with a code that tells them which store it was made and sold to. So thought I would share as I purchased years ago a large rolling mechanics tool set that I guess once Sears goes under will lose their warranty, just like I lost the supposed "Lifetime" warranty on the Craftsman circular saw I purchased years ago and then a year later they reneged on that warranty.
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Old 05-30-2018, 07:19 AM
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Originally Posted by olsaltydog View Post
Walked into Lowes yesterday to pick some stuff up and noticed a ton of Craftsman products on the end caps and down some of the aisles. Since my first tool purchases where Craftsman back in the day because of their warranty, I asked the lady at the customer support desk when they started to sale Craftsman, at least 2 weeks now, and about the warranty. Well turns out Lowes will not honor the Craftsman warranty if purchased from any other store, they will only do the warranty if you purchase the tools from Lowes which she says each tool is etched with a code that tells them which store it was made and sold to. So thought I would share as I purchased years ago a large rolling mechanics tool set that I guess once Sears goes under will lose their warranty, just like I lost the supposed "Lifetime" warranty on the Craftsman circular saw I purchased years ago and then a year later they reneged on that warranty.
Sears sold the "craftsman" name to (I forget..Stanley?)
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Old 05-30-2018, 07:21 AM
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Originally Posted by billinstuart View Post
Sears sold the "craftsman" name to (I forget..Stanley?)
Stanley/Black & Decker
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Old 05-30-2018, 07:23 AM
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Originally Posted by likwid View Post
Stanley/Black & Decker
Thanks. BTW, I'm done arguing for the day...
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Old 05-30-2018, 07:24 AM
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Not 100% true.... tools without motors will be exchanged like for like in store if in stock. If not in stock, a quick call to a 1-800 number arranges the new one. If it has a motor, a little more goes into it but whatever the warranty was will still be honored, just may need to make a few more steps if not originally purchased from Lowe’s. They have flipbooks by tool that explains exactly what to do. Sounds like the associate may not have seen that yet.
Lowes.com/craftsman will get you to the 800 #.
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Old 05-30-2018, 07:45 AM
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Originally Posted by Fishy1 View Post
Not 100% true.... tools without motors will be exchanged like for like in store if in stock. If not in stock, a quick call to a 1-800 number arranges the new one. If it has a motor, a little more goes into it but whatever the warranty was will still be honored, just may need to make a few more steps if not originally purchased from Lowe’s. They have flipbooks by tool that explains exactly what to do. Sounds like the associate may not have seen that yet.
Lowes.com/craftsman will get you to the 800 #.
I am just putting out what the store associate told me she worked the returns counter, they could be wrong, but if I take a tool in to them, the returns associate would be the one I would have to deal with and if they are under the impression they will not accept other tools then I will either have a fight on my hands or will have to find in print something that says counter to what they say.
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Old 05-30-2018, 07:49 AM
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Funny story but a tad bit related to this... I was in Lowes yesterday. Some old gentleman came in and was explaining to an "associate" that a drill bit had broken off in his drill chuck and it was wedged in there and he could not get it out. He said "what do you intend to do about it"? Like a broken bit was a design flaw or warranty issue. I do not know what the outcome was. I suspect not good. The ignorance of some people. Or the audacity?
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Old 05-30-2018, 07:51 AM
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The Craftsman line has turned into a shell of its former self with cheaply made Chinese junk. There are rumors that S-BD may start making some of the Craftsman-branded hand tools in the USA again, but I wouldn't hold my breath.

As much as I love the old USA-Made Craftsman stuff (and I have a lot of it), I wouldn't buy the new stuff today. I've been buying some German stuff more recently (Knipex, Wera), and finding some lesser-known USA-Made brands like Wilde, SK, etc. Lots of good NOS and vintage, lightly used USA-Made stuff available too if you keep your eyes open.
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Last edited by SweetD; 05-30-2018 at 12:49 PM.
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Old 05-30-2018, 09:30 AM
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The Craftsman line has turned into a shell of it's former self with cheaply made Chinese junk.
This is so true. The only tools I buy today are Cornwell tools. Its a bit difficult to find a distributor as they operate out of trucks much like Snap-On (more and more of their tools are now being made in China) and Mac (same story!) but they're tools are still made in the USA and they are a family run company that takes a personal interest in their customer's satisfaction.
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Old 05-31-2018, 08:39 PM
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I think the Kobalt tools at Lowe’s we’re much better than the Crapsman junk they are selling now.
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Old 06-01-2018, 06:36 PM
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I am so pathetic, I have been buying Craftsman screwdrivers by the 10's if they say made in the USA!

Now they are being outsourced to you know who, I have 35-40 year old Craftsman tools, oh well!
BWP
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Old 06-01-2018, 06:56 PM
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My local Ace sells Craftsman and will exchange broken tools with new ones.
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Old 06-01-2018, 08:59 PM
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When Craftsman came out with their 19.2V line of battery tools I went all in. I have just about every 19.2V tool that they made and I haven't killed one yet. I have the battery weed wacker and it quit working about a month after I got it. I took it apart and there was a bad solder on a wire, I fixed it and it's been working ever since. I like their battery tools a lot, they have a lot of torque and I like the different choices of tools they have.
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